Room was clean. Staff was courteous. Got there right when swimming pool closes and Del gave us an extra half hour for swimming. Breakfast was good.
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酒店回复: Thank you for sharing your experience! We're glad to hear your room was clean, our staff was courteous, and that Del was able to extend a little extra pool time for you—he’ll be happy to know it made a difference. It’s great to know you enjoyed breakfast as well. We appreciate your stay and hope to welcome you back again soon!
5.0分
商务出差
Room clean, was cleaned while I was out. bed comfortable, coffee in room decent. Lobby coffee very good available all the time.
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酒店回复: Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed your clean room, comfortable bed, and the in-room coffee. It’s also great to know you liked the lobby coffee—we’re happy to keep it available for our guests around the clock. We appreciate your stay and hope to welcome you back again soon!
4.0分
家庭亲子
Staff were very friendly! The hotel was under some construction, not a deterent for kur 1 night stay.
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酒店回复: Thank you so much for the positive rating. We're thrilled to hear that our friendly staff made a great impression. We truly appreciate your support and always strive to provide quality service and satisfaction. We look forward to welcoming you back!
2.0分
其他
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DO NOT STAY HERE. Only thing good about this place is that I didn’t see bugs. The white guy Todd at the desk is extremely rude. The pool looks like a disgusting, outdated YMCA. The tv guide doesn’t work…hard to see the channels, no streaming available (not even Netflix). No outlet by the bed, etc. Gym was also closed for construction.
Not worth $200 a night, maybe $50.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations and sincerely apologize for any issues you experienced, including the front desk interaction, pool, TV, and gym closures. Your comments are important to us, and we’ll share them with our team as we continue to make improvements. We hope you’ll give us another chance in the future to provide a better experience.
5.0分
其他
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Very nice hotel and stay
Really nice hotel. Renovations were going on and you are told upfront but it's not bad. The rooms is very nice and comfortable. The door going into the shower is interesting. It opens into the shower under the shower head so when you turn on the shower it is a shot of cold water. The guide for the tv is obnoxious. It's difficult to use. The pool is fantastic! It's a mini pool park with waterfalls, a lap pool and small lazy river. Very comfortable.
The breakfast area is nice. There is also an outside courtyard when it is nice. The food is okay but there are quite a few options. We had bacon and it is very thin. Wasn't too filling. Coffee isn't bad but is watery.
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酒店回复: Thank you for taking the time to let us know how your stay was. We are happy that everything was to your liking. The TV Guide can be a little overwhelming with the guide. We apologize for the trouble with that.Please come see us again if your travels bring you back this way.
4.0分
家庭亲子
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The place is very clean, the beds are comfortable. It has a large, clean pool, and the hotel staff is very helpful. The breakfast was delicious, with something different every day.
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酒店回复: Thank you for taking the time to leave us a review. We appreciate you choosing our hotel. We are glad that everything was to your liking. Please come see us again if your travels bring you back to Columbus.
5.0分
家庭亲子
This hotel is well managed, everybody is helpful. Room was very clean and smelled fresh.
I would choose this hotel again for my stay.
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酒店回复: Thank you for taking the time to leave us a review. We appreciate you choosing our hotel. We are glad that everything was to your liking. Please come see us again if your travels bring you back to Columbus.
2.0分
家庭亲子
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The property was ok the staff upon arrival was not very nice to me. I have tried to call and talk to the assistant manager Todd but they won't put me through to him and I did let them know how Unhappy I was staying there. The people upstairs were very loud and making a lot of noisy banging after 10 pm ant night both nights my grandchildren and I stayed there. The smokers outside were very loud after 10 pm on Friday. Saturday night they were not so loud
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酒店回复: Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you encountered during your stay, from the service you received at arrival to the noise disturbances throughout the evenings. This is not the level of comfort or hospitality we aim to provide. We also regret any difficulty you had reaching our management team, as guest feedback is very important to us. Please know your comments have been shared with our staff so we can address these concerns directly. We appreciate you bringing this to our attention and hope you’ll give us the opportunity to provide you with a much better stay in the future.
5.0分
家庭亲子
We got in a little early and were able to check in and go swimming. That was great and refreshing. Good stay.
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酒店回复: Thank you for taking the time to leave us a review. We appreciate you choosing our hotel. We are glad that everything was to your liking. Please come see us again if your travels bring you back to Columbus.
房间非常干净，维护得很好。客户服务很棒。
Room was clean. Staff was courteous. Got there right when swimming pool closes and Del gave us an extra half hour for swimming. Breakfast was good.
Room clean, was cleaned while I was out. bed comfortable, coffee in room decent. Lobby coffee very good available all the time.
Staff were very friendly! The hotel was under some construction, not a deterent for kur 1 night stay.
DO NOT STAY HERE. Only thing good about this place is that I didn’t see bugs. The white guy Todd at the desk is extremely rude. The pool looks like a disgusting, outdated YMCA. The tv guide doesn’t work…hard to see the channels, no streaming available (not even Netflix). No outlet by the bed, etc. Gym was also closed for construction.
Not worth $200 a night, maybe $50.
Very nice hotel and stay
Really nice hotel. Renovations were going on and you are told upfront but it's not bad. The rooms is very nice and comfortable. The door going into the shower is interesting. It opens into the shower under the shower head so when you turn on the shower it is a shot of cold water. The guide for the tv is obnoxious. It's difficult to use. The pool is fantastic! It's a mini pool park with waterfalls, a lap pool and small lazy river. Very comfortable.
The breakfast area is nice. There is also an outside courtyard when it is nice. The food is okay but there are quite a few options. We had bacon and it is very thin. Wasn't too filling. Coffee isn't bad but is watery.
The place is very clean, the beds are comfortable. It has a large, clean pool, and the hotel staff is very helpful. The breakfast was delicious, with something different every day.
This hotel is well managed, everybody is helpful. Room was very clean and smelled fresh.
I would choose this hotel again for my stay.
The property was ok the staff upon arrival was not very nice to me. I have tried to call and talk to the assistant manager Todd but they won't put me through to him and I did let them know how Unhappy I was staying there. The people upstairs were very loud and making a lot of noisy banging after 10 pm ant night both nights my grandchildren and I stayed there. The smokers outside were very loud after 10 pm on Friday. Saturday night they were not so loud
We got in a little early and were able to check in and go swimming. That was great and refreshing. Good stay.