酒店回复: Thank you for sharing your experience with us. I am very sorry to hear that the renovation work during your visit impacted the comfort of your stay. While our improvements are necessary to enhance the guest experience, I understand how disruptive the noise can be and regret that this was not made clear at the time of booking.We greatly value your feedback, and I hope we will have the chance to provide you with a much more comfortable stay once our renovations are complete.
酒店回复: hank you for taking the time to share your feedback. While we're glad to hear you appreciated the recent upgrades to our property, we're truly sorry your experience was affected by the condition of the hallway during your stay. This is certainly not the standard we aim to uphold, and we understand how upsetting it must have been to encounter that and see it remain unaddressed. We’ve shared your comments with our team to ensure stronger follow-up during high-occupancy weekends, especially when hosting sports teams. We hope you'll consider giving us another opportunity to provide the experience you expected and deserve.
酒店回复: Thank you for sharing your detailed feedback. We’re glad you enjoyed the suite layout and found the room clean and comfortable for visiting with family. We appreciate your comments about the maintenance issues and noise insulation — these are important areas we’re actively working on, and your insights help us improve. It's great to hear our team made a positive impression, and we hope to welcome you back again soon!
酒店回复: Thank you for your honest and thoughtful feedback. We're glad to hear you found everything clean, comfortable, and as expected. We appreciate your continued loyalty and look forward to welcoming you again on your next visit!
1.0分
其他
原文
翻译提供方:Google
淋浴间发霉发黑。家具破损、缺口。地板脏兮兮的。整个地方需要彻底翻新。早餐是唯一值得庆幸的。
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酒店回复: Hello Jared. We apologize for your experience. We are in the process of renovating the hotel. If you come back to stay, please mention your previous experience so we can attempt to put you in one of our renovated rooms. Take care
5.0分
情侣出游
原文
翻译提供方:Google
酒店非常干净安静。工作人员非常友好且周到。
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酒店回复: Thank you so much for your kind review. We’re delighted to hear you enjoyed the cleanliness and calm of the hotel, and that our team made a positive impression with their attentiveness and kindness.We truly appreciate your feedback and hope to welcome you again on your next visit!
4.0分
情侣出游
Property is currently being renovated.
Room recently done.
Noisy during times of work.
Location in commercial district, but amenities not to far with vehicle.
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酒店回复: Thank you for taking the time to share your review. I’m glad to hear that you enjoyed one of our recently renovated rooms and found our location convenient for exploring the area.I also want to sincerely apologize for the noise you experienced during our ongoing renovation work. While these improvements are designed to enhance guest comfort long-term, we recognize that the process can sometimes create disruption in the short term. Your comments are important, and we will continue doing our best to minimize the impact of renovation activities on our guests.We truly appreciate your patience and understanding as we work to make our property even better. I hope we’ll have the opportunity to welcome you back again in the future for a quieter and more relaxing stay.
3.0分
情侣出游
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Well maintained property and staff were very nice. One problem. Our room was situated beside guest laundry facliiaty in 3rd floor which was open 24 hours a day. Lots of traffic up until 1130 or 12.
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酒店回复: Thank you for sharing your comments following your recent stay. I am glad to hear that you found our property well maintained and that our staff made a positive impression.I do apologize, however, for the disturbance caused by the location of your room near the guest laundry. We understand how important a quiet environment is for a good night’s rest, and I regret that this impacted your stay. I will be reviewing options with our team to help minimize these disruptions moving forward.We appreciate your feedback and hope we will have the chance to welcome you back for a more restful visit in the future.
非常棒的入住体验
房间设施陈旧不堪,卫生条件差,房间没有吹风筒,找前台拿说房间没有就没有,
我们预订时并不知道酒店正在装修。施工每天都在进行,包括周末,从早上 8:30 到晚上 7:00。非常吵闹,令人不愉快。我尝试取消预订,但无法取消。我希望获得部分住宿退款。
此致,
我觉得这套房子本来可以很完美,因为它最近确实进行了很多升级,但周末有几支冰球队来这里打球,去我房间的路上走廊里一堆堆的呕吐物让我恶心。更糟糕的是,他们早上还在那里。
满足我们的需求
套房布局很棒,方便家人来玩。床和房间都很干净,没有奇怪的“酒店”味道。需要做一些小修,例如衣柜门关不严,浴室门拖在地上,墙角的装饰条松了,床架吱吱作响。主要问题是房间隔音效果很差,而且很容易听到走廊里人们的谈话声和周围房间的脚步声。总的来说,这次住宿体验不错,工作人员非常友好,乐于助人。
干净,床很舒服,保养得很好。以前住过。虽然不起眼,但很干净,位置也很好,没什么可说的,但也没有“哇”的惊艳……这是一家度假旅馆,完全符合我们的预期。还会再住。
淋浴间发霉发黑。家具破损、缺口。地板脏兮兮的。整个地方需要彻底翻新。早餐是唯一值得庆幸的。
酒店非常干净安静。工作人员非常友好且周到。
Property is currently being renovated.
Room recently done.
Noisy during times of work.
Location in commercial district, but amenities not to far with vehicle.
Well maintained property and staff were very nice. One problem. Our room was situated beside guest laundry facliiaty in 3rd floor which was open 24 hours a day. Lots of traffic up until 1130 or 12.