Shower was filthy and when requested to move rooms, I was told that they couldn't help.
In addition, I complained the front desk member regarding issue with noise in the light and super early hours and was told
That I wouldn't have the issue anymore because those rooms would be vacant and trouble makers would be leaving that day. Well, all lies because the people was there and rowdier than ever. Needless to say, I was lied to and didn't get rest as expected.
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酒店回复: Hi Wanda,Thank you for taking the time to share your experience. We're truly sorry to hear about the condition of your room and the disturbances you faced during your stay. This is not the experience we aim to provide, and we understand your frustration.Your concerns have been passed to management, as we are committed to improving our service and guest experience. If you'd like to discuss this further, please contact the hotel directly. We hope you’ll consider giving us another opportunity in the future.
1.0分
家庭亲子
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Had an enjoyable time, the rooms were newly renovated, however, ended up with a room that had fleas. We brought it to the staff’s attention and was easy to switch rooms, but the damage was already done, I will no long stay at this hotel during my visits. They stated they don’t have special rooms for people with pets.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the newly renovated rooms and that our staff was able to assist you promptly with the room change. Please know that maintaining a clean and comfortable environment for all our guests is very important to us, and your feedback has been shared with our management team for immediate attention.We understand your decision and appreciate your honesty. Should you have any further concerns or wish to discuss your stay in more detail, we encourage you to contact the hotel directly. We hope you might reconsider staying with us in the future, as we continue to improve our services and facilities.
5.0分
其他
Everything was really great. The bathroom sink counter could’ve been a little cleaner. Enjoyed my stay and I will be back.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your stay and that you’ll be returning. We also appreciate your note about the bathroom sink counter and will make sure to address it so your next visit is even better. We can’t wait to welcome you back!
2.0分
商务出差
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Staff was terrible and one was sleep in the morning prior to check out, they couldn’t provide receipt and charged me $50 after I paid *******. I have to wait 7 days for reimbursement. Bathroom had dirty stains in shower and bed was lumpy with a stain on one of the bed sheets. I think I’m done with staying at Holiday Inn.
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酒店回复: Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered.Your concerns have been passed to our management team for immediate review. We understand how frustrating this must have been and appreciate you bringing it to our attention.For any further assistance or to discuss your experience in more detail, we encourage you to contact the hotel directly. We value your feedback and would welcome the opportunity to address your concerns personally.We hope you might consider giving us another chance in the future to provide the experience you deserve.
4.0分
其他
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Comfortable stay, as always
The beds were a bit less comfortable than they used to be, and I think that's because during the remodel, platforms were installed instead of a box spring and the beds became a bit harder to sleep on. The breakfast food as pretty much the same as always - standard egg dish, sausage, etc. I do wish they had skim milk available, but only 2% is stocked in the refrigerator. The coffee is good though! And I'm not sure why, but there is only one ice maker and it's on the 3rd floor!
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酒店回复: Thank you for your continued trust in us — we're always grateful to welcome returning guests and truly value your thoughtful feedback.We're glad to hear your stay was comfortable overall, and we appreciate you pointing out areas where we can do better. Your observations about the new bed platforms and mattress feel are helpful, and we’ll certainly take them into consideration as we continue refining our room features. Similarly, your notes about breakfast offerings and the availability of skim milk are being shared with our team — we aim to provide options that suit a variety of preferences.We also appreciate your comment about the ice machine. While having one located on the 3rd floor may not be the most convenient for all guests, your feedback helps us better understand how we can improve the guest experience across all floors.We're glad to hear you enjoyed the coffee — it's always a guest favorite! We look forward to welcoming you back again soon and hope to continue making your stays as comfortable and enjoyable as possible.
房间干净设备老旧隔音不太好
房间门透光，隔音较差
他们有蟑螂。
到达酒店办理入住时，前台工作人员玩完电子游戏等了大约4分钟。大约8分钟后，我办理入住时，一只虫子在天花板上爬来爬去。我打开灯，另一只虫子又爬了出来。前台工作人员过来核实，核实后毫不在意。现在把钱还给我，先生，我现在要走了。我得等上10天，我的398美元退款才能退回到我的卡上。
有地方停车
美味的早餐
好的
Room has a very bad smell,
Shower was filthy and when requested to move rooms, I was told that they couldn't help.
In addition, I complained the front desk member regarding issue with noise in the light and super early hours and was told
That I wouldn't have the issue anymore because those rooms would be vacant and trouble makers would be leaving that day. Well, all lies because the people was there and rowdier than ever. Needless to say, I was lied to and didn't get rest as expected.
Had an enjoyable time, the rooms were newly renovated, however, ended up with a room that had fleas. We brought it to the staff’s attention and was easy to switch rooms, but the damage was already done, I will no long stay at this hotel during my visits. They stated they don’t have special rooms for people with pets.
Everything was really great. The bathroom sink counter could’ve been a little cleaner. Enjoyed my stay and I will be back.
Staff was terrible and one was sleep in the morning prior to check out, they couldn’t provide receipt and charged me $50 after I paid *******. I have to wait 7 days for reimbursement. Bathroom had dirty stains in shower and bed was lumpy with a stain on one of the bed sheets. I think I’m done with staying at Holiday Inn.
Comfortable stay, as always
The beds were a bit less comfortable than they used to be, and I think that's because during the remodel, platforms were installed instead of a box spring and the beds became a bit harder to sleep on. The breakfast food as pretty much the same as always - standard egg dish, sausage, etc. I do wish they had skim milk available, but only 2% is stocked in the refrigerator. The coffee is good though! And I'm not sure why, but there is only one ice maker and it's on the 3rd floor!