The staff was not very helpful. I had an electric scooter and a kids bike that I needed to take to my room and the staff told me it was not allowed.
I was putting them in the furthest area of the room, so that it doesn't interfere with the fire plan. I was gonna carry it all the way from the entrance, so that no scuffs are left, but when I asked the person at the front they just said "nope, not allowed" so here I am not completely understanding why I can't bring my $1200 bike and $1200 electric scooter in the room that I am renting.
5.0分
其他
We enjoyed our little getaway. Close to anything you are looking for. Place is clean and staff was helpful and friendly.
5.0分
家庭亲子
Clean, friendly staff, comfortable beds, great selection on breakfast, and convenient walking distance to beach, shopping, and food.
3.0分
情侣出游
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Front door and pool door in the back works but the side door don't and my room had brown stains in the sink and since my husband and I already got situated we didn't take another room when I t was offered by front desk but I did ask were they lacking housekeeping and yes they are so I cleaned the bathroom myself with the cleaning products front desk offered and was told I would get a discount off my room
4.0分
家庭亲子
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Overall Experience was nice. Nice and professional staff members, good breakfast, affordable room prices, walkable distances to the beach. My family enjoyed the entire trip
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酒店回复: Thank you for leaving your feedback. We are happy to hear that you and your family enjoyed your stay. We hope to see you again soon.
5.0分
其他
Great people!
Room was clean and cool. Accessible and convenient to parrking.
4.0分
家庭亲子
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Clean, friendly service, great breakfast. Our card kept getting demagnetized but the staff was great about remagnetizing them several times, over 5 times. Besides that snafu our stay was great
1.0分
家庭亲子
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The hotel was nice, the staff was friendly and help us a lot. The ladies that work with the breakfast were very nice and helpful. I'm giving one star in cleaning because one of the bed has urine on it and it wasn't until my son lay down when we realized that the mattress was a mess full of pee. Although the staff helped getting us waterproof shower curtains we prefer to get our inflatable mattress. Staff needed to pay more attention to details. I was expecting a free stay but at least they granted a discount for the inconvenience. I'll never stay in this hotel Although our experience overall was good. Customer service makes the difference since the mattress situation was very disappointing.
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酒店回复: Thank you for leaving your feedback. I would like to apologize for the unsatisfactory stay you had. We strive to provide excellent service, and I am sorry that we missed the mark this time. The issue has been addressed with our housekeeping staff, and I hope you will give us another opportunity to turn your experience around in the future.
3.0分
家庭亲子
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I have stayed at this property many times and never had an issue until now. We were in a room close to the elevator which is usually not a problem but the doors on both elevators were not adjusted properly to slow down on closing and made a loud banging noise making it hard to get a good nights rest.
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酒店回复: Thank you for your feedback. We have informed our elevator company to adjust the doors. We apologize for any inconvenience that it caused and we hope to see you again in the future.
酒店还行，就是有点小贵。周边餐馆很多，位置不错。我们遇到了老鼠问题，给前台打电话后，服务人员主动提出全额退款，但因为是假日周末，酒店都订满了，所以我们没接受，不过他们还是给了我们一些折扣。后来我们从泳池出来，房卡就失效了，只好又跑到前台重新刷卡。
The staff was not very helpful. I had an electric scooter and a kids bike that I needed to take to my room and the staff told me it was not allowed.
I was putting them in the furthest area of the room, so that it doesn't interfere with the fire plan. I was gonna carry it all the way from the entrance, so that no scuffs are left, but when I asked the person at the front they just said "nope, not allowed" so here I am not completely understanding why I can't bring my $1200 bike and $1200 electric scooter in the room that I am renting.
We enjoyed our little getaway. Close to anything you are looking for. Place is clean and staff was helpful and friendly.
Clean, friendly staff, comfortable beds, great selection on breakfast, and convenient walking distance to beach, shopping, and food.
Front door and pool door in the back works but the side door don't and my room had brown stains in the sink and since my husband and I already got situated we didn't take another room when I t was offered by front desk but I did ask were they lacking housekeeping and yes they are so I cleaned the bathroom myself with the cleaning products front desk offered and was told I would get a discount off my room
Overall Experience was nice. Nice and professional staff members, good breakfast, affordable room prices, walkable distances to the beach. My family enjoyed the entire trip
Great people!
Room was clean and cool. Accessible and convenient to parrking.
Clean, friendly service, great breakfast. Our card kept getting demagnetized but the staff was great about remagnetizing them several times, over 5 times. Besides that snafu our stay was great
The hotel was nice, the staff was friendly and help us a lot. The ladies that work with the breakfast were very nice and helpful. I'm giving one star in cleaning because one of the bed has urine on it and it wasn't until my son lay down when we realized that the mattress was a mess full of pee. Although the staff helped getting us waterproof shower curtains we prefer to get our inflatable mattress. Staff needed to pay more attention to details. I was expecting a free stay but at least they granted a discount for the inconvenience. I'll never stay in this hotel Although our experience overall was good. Customer service makes the difference since the mattress situation was very disappointing.
I have stayed at this property many times and never had an issue until now. We were in a room close to the elevator which is usually not a problem but the doors on both elevators were not adjusted properly to slow down on closing and made a loud banging noise making it hard to get a good nights rest.