We arrived at about 3:30 and even though checkin is at 3 we had to wait over 30 minutes in the lobby for the room to be ready. The girl at the front desk offered us bottled water and said that they were short staffed. I can understand that happens sometimes so we may try again at some point. The room was standard, not all that big and the walls didn't seem to keep out any noise. The bathtub didn't drain very well. The air conditioner/heater did not work at all. Breakfast was standard. For 1/3 less money the La Quinta is a much better deal for the same if not better quality of room and service.
1.0分
家庭亲子
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This was the worst stay I have ever had at any hotel. We stayed 5 days. We could not get a refund. It was miserable. Dirty facility, no room service, had to go down to the office to get towels and kleenex, the floor was uneven, smelly nonworking refrigerator, never changed or even made up the beds, no help from front desk, and poor breakfast supplies. There was not enough food for the hotel guests. Quality Inn corporation should be ashamed to have their name associated with this Comfort Inn.
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酒店回复: I’m truly sorry to hear about your experience. This is not the standard we strive for, and I appreciate you bringing these issues to our attention. Cleanliness, service, and guest satisfaction are our top priorities, and it’s clear we fell short during your stay. I understand your frustration regarding the lack of room service and the breakfast supplies, and I apologize for the inconvenience. Please know that your feedback will be taken seriously, and we will work to address these issues with our team. If you’d like to discuss this further or if there’s any way we can assist you, please feel free to reach out directly. Thank you for sharing your concerns, and I hope we can make this right.
2.0分
家庭亲子
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1. Musty smelling room. 2. Toilet would not flush. 3. Tried to call front desk— phone plugged in but not working. Bathroom counter broken and Fixed by a … child? Mildew on the bathroom ceiling. Tub looks dirty. Floor and surround have not seen a mop this week? So many things about this hotel say “we don’t care if you don’t come back.”
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酒店回复: I’m truly sorry to hear about your experience. What you’ve described is unacceptable, and I appreciate you bringing these issues to our attention. Cleanliness and functionality are essential, and it’s clear we fell short in multiple areas during your stay. Please know that your feedback will be addressed with our team to ensure these concerns are resolved. We value your input and are committed to making improvements. Thank you for sharing your experience.
2.0分
情侣出游
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First, the good: the room was spacious, clean, and the bed and pillows were top notch. Parking was great. The bad: we were given 2 bath towels, one hand towel, and one bar of soap. Had to go to the desk to get another bath towel, soap, and washcloths. The tv had no guide, so you had to go through the channels to see what was on. There was a long delay between clicking the down button on the remote and a channel actually appearing. Bright light from parking lot shone right in our window, and curtains wouldn’t fully close. Noise from the freeway was quite loud. Breakfast wasn’t worth bothering with, and the coffee was awful.
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酒店回复: Thank you for being our guest. We are dissapointed to read about your experience. We are always looking for ways to improve, and will work to do so where possible. We hope you will give us an opportunity to serve you better in the future.
1.0分
商务出差
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Please don’t stay there! This hotel was so dirty. I was so surprised. I was with a group of 7 who had similar complaints. Right near the front desk, there was a cockroach carcass that remained there for three days! The rooms are dirty, damp with old, outdated furniture with broken outlets and scratched furniture. The Comfort Inn should evaluate the use of their name at this property.
5.0分
其他
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Came here for the biker rallies in Galveston. Galveston was too expensive so we decided to stay a few miles away from Galveston. They hotel did the job. From Check-in to check-out everything was perfect. From the staff to cleanliness and comfort. There beds are something else, meaning so comfortable you do not want to get out of bed. Even the blankets were really good. Will definitely come back if I attend next year biker rally.
5.0分
家庭亲子
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Great Place. Had an amazing stay with family here. We had got a couple of rooms here and did not disappoint. We were having a family reunion in Galveston but the rates in Galveston were ridiculously high. So we stayed here and it was great. Clean rooms and very very comfortable beds. The staff are really nice and well trained and they know some good restaurants around the area. Will definitely stay here again
2.0分
其他
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My family and I drove 9 hours just to stay in a hotel that was absolutely disgusting. There is rust in the light fixtures, beds weren’t neatly made, there is mildew growing on the window and etc! We found black mold in the bathroom and in the 24/7 fitness center. I hope a health inspector come by and shuts this place down.
1.0分
其他
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We were invited to an event. I called to reserve a room—mentioned the group rate as advised on the invitation. The female on the phone was rude. She said, "What kinda group reference?" in a manner that was not becoming of a customer service representative. We will not be staying here. I can not in good conscience patronize a hotel that has not trained staff to be courteous over the telephone. Staff should exercise respect and civility at a bare minimum.
1.0分
其他
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Had a weird smell upon entry... The room was nice however the toilet stopped up and needed to be plunged. Went down to breakfast at 8:10 on a Wednesday and there was absolutely nothing there. Waffles were available if you wanted them dry. Not even cold cereal offered. This wouldn't have been such a big deal if my husband wouldn't have asked at registration to confirm that there would he a hot breakfast. The female staff was rude and unavailable. We had to yell for her to come out of hiding to answer a question and then disappeared again. The breakfast area was messy with no attempt by staff to clean it up or to even kindly offer any kind of assistance.
We arrived at about 3:30 and even though checkin is at 3 we had to wait over 30 minutes in the lobby for the room to be ready. The girl at the front desk offered us bottled water and said that they were short staffed. I can understand that happens sometimes so we may try again at some point. The room was standard, not all that big and the walls didn't seem to keep out any noise. The bathtub didn't drain very well. The air conditioner/heater did not work at all. Breakfast was standard. For 1/3 less money the La Quinta is a much better deal for the same if not better quality of room and service.
This was the worst stay I have ever had at any hotel. We stayed 5 days. We could not get a refund. It was miserable. Dirty facility, no room service, had to go down to the office to get towels and kleenex, the floor was uneven, smelly nonworking refrigerator, never changed or even made up the beds, no help from front desk, and poor breakfast supplies. There was not enough food for the hotel guests. Quality Inn corporation should be ashamed to have their name associated with this Comfort Inn.
1. Musty smelling room. 2. Toilet would not flush. 3. Tried to call front desk— phone plugged in but not working. Bathroom counter broken and Fixed by a … child? Mildew on the bathroom ceiling. Tub looks dirty. Floor and surround have not seen a mop this week? So many things about this hotel say “we don’t care if you don’t come back.”
First, the good: the room was spacious, clean, and the bed and pillows were top notch. Parking was great. The bad: we were given 2 bath towels, one hand towel, and one bar of soap. Had to go to the desk to get another bath towel, soap, and washcloths. The tv had no guide, so you had to go through the channels to see what was on. There was a long delay between clicking the down button on the remote and a channel actually appearing. Bright light from parking lot shone right in our window, and curtains wouldn’t fully close. Noise from the freeway was quite loud. Breakfast wasn’t worth bothering with, and the coffee was awful.
Please don’t stay there! This hotel was so dirty. I was so surprised. I was with a group of 7 who had similar complaints. Right near the front desk, there was a cockroach carcass that remained there for three days! The rooms are dirty, damp with old, outdated furniture with broken outlets and scratched furniture. The Comfort Inn should evaluate the use of their name at this property.
Came here for the biker rallies in Galveston. Galveston was too expensive so we decided to stay a few miles away from Galveston. They hotel did the job. From Check-in to check-out everything was perfect. From the staff to cleanliness and comfort. There beds are something else, meaning so comfortable you do not want to get out of bed. Even the blankets were really good. Will definitely come back if I attend next year biker rally.
Great Place. Had an amazing stay with family here. We had got a couple of rooms here and did not disappoint. We were having a family reunion in Galveston but the rates in Galveston were ridiculously high. So we stayed here and it was great. Clean rooms and very very comfortable beds. The staff are really nice and well trained and they know some good restaurants around the area. Will definitely stay here again
My family and I drove 9 hours just to stay in a hotel that was absolutely disgusting. There is rust in the light fixtures, beds weren’t neatly made, there is mildew growing on the window and etc! We found black mold in the bathroom and in the 24/7 fitness center. I hope a health inspector come by and shuts this place down.
We were invited to an event. I called to reserve a room—mentioned the group rate as advised on the invitation. The female on the phone was rude. She said, "What kinda group reference?" in a manner that was not becoming of a customer service representative. We will not be staying here. I can not in good conscience patronize a hotel that has not trained staff to be courteous over the telephone. Staff should exercise respect and civility at a bare minimum.
Had a weird smell upon entry... The room was nice however the toilet stopped up and needed to be plunged. Went down to breakfast at 8:10 on a Wednesday and there was absolutely nothing there. Waffles were available if you wanted them dry. Not even cold cereal offered. This wouldn't have been such a big deal if my husband wouldn't have asked at registration to confirm that there would he a hot breakfast. The female staff was rude and unavailable. We had to yell for her to come out of hiding to answer a question and then disappeared again. The breakfast area was messy with no attempt by staff to clean it up or to even kindly offer any kind of assistance.