Very nice hotel. Second time staying for work. Will definitely stay again when in the area for work again.
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酒店回复: Thank you so much for your kind words and for choosing to stay with us again! We're thrilled to hear you enjoyed your experience and look forward to welcoming you back on your next visit. Safe travels!
5.0分
其他
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The gal at the front desk was excellent. She offered water and made a fresh pot of coffee for me. The rooms for me were not so great - but the staff are all very nice.
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酒店回复: Thank you so much for your kind words about our front desk team! We're glad they could make your stay more comfortable. I apologize that the rooms didn't meet your expectations, but I appreciate your feedback. We’re continuously working to improve, and your comments are very helpful. We hope to have the opportunity to host you again and provide an even better experience.
4.0分
其他
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No complaints except that some other guests were allowed to party very loudly in the lobby area until at least 2:30 am. So loud that we were awakened by the loud talking and laughing several times. We were not able to get a good night's sleep.
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酒店回复: Thank you for sharing your feedback. We're truly sorry to hear that your stay was disrupted by noise from other guests. Providing a restful and comfortable environment for all our guests is very important to us, and we regret that we fell short during your visit.We’ve addressed this issue with our team to ensure that quiet hours are more strictly enforced moving forward. Your experience is not the standard we aim to provide, and we appreciate you bringing it to our attention.We hope you’ll consider staying with us again so we can provide the peaceful and enjoyable stay you deserve.
4.0分
其他
Old gross shower
Check in was good. Bed was good. Shower was old and the handle fell off. Gross on the outside. Value for money not worth it
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酒店回复: Thank you for your feedback. We're glad to hear that check-in went smoothly and that you found the bed comfortable. However, we’re very sorry to learn about the condition of the shower and the overall impression it left.Your comments have been shared with our maintenance and housekeeping teams so we can address these issues promptly. We understand your concerns about value and regret that we didn’t meet your expectations during this stay.We appreciate you bringing these matters to our attention. Come back and see us after your done photographing the bridges! I think I speak for all of us here when I say we’d love to take a peek at some of the Ohio pictures. Safe travels!!!
5.0分
家庭亲子
We were greeted immediately and confirmed with wheelchair accessible room. Very friendly staff! Easy location.
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酒店回复: Thank you for taking the time to review our hotel! Glad to hear that you had a smooth check-in experience and enjoyed the visit to Reynoldsburg. Hope to see you again soon!
5.0分
家庭亲子
Staff great, room clean and comfortable, breakfast good.
Didn't like traffic noise and being next to the elevator.
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酒店回复: I am so sorry to hear about your experience and the noise level at the property. I do highly recommend at any hotel not just ours to let the front desk now if you are a light sleeper so that they can accommodate accordingly. Unfortunately it can be very subjective when it comes to noise level so it’s best to tell them at check-in. We hope to see you again in the future for a much quieter stay.
4.0分
其他
Directions from corporate marriott were WRONG....went 90 minutes out of my way due to poor directions sent to my phone!
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酒店回复: Very sorry to hear about your experience with central booking. Very glad you made it to the property safely, please always reach out to the hotel directly for any assistance we are happy to help.
4.0分
家庭亲子
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Great deal for the money. Property was clean and staff nice. Nice free breakfast available. Only issue we had was it was very noisy. Rooms were not well insulated. There was a youth football game in town this weekend and we could hear the kids late at night. We could also hear the elevator chime every time it stopped on our floor despite being several rooms away from the elevator. But, the price was great and room was clean and had a mini fridge and microwave. Would stay again, just bring headphones.
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酒店回复: Here’s a professional and thoughtful response you can use:---Thank you for taking the time to share your feedback! We're so glad to hear you found the property clean, the staff friendly, and the complimentary breakfast enjoyable. We truly appreciate your kind words about the value we offer.We’re sorry to hear that noise was an issue during your stay, especially with the elevator chime and the extra activity in town that weekend. Your comments are valuable, and we’ll be reviewing potential improvements to minimize noise disturbances for future guests.We’re happy to know you'd consider staying with us again—don’t hesitate to reach out directly so we can do our best to provide you with a quieter room next time. Thanks again!
4.0分
家庭亲子
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I loved the location of this hotel, shopping in within walking distance. The breakfast i think is what caught me by surprise, i was expecting something very minmal however it was buffet style with lots to choose from. The staff was friendly and very helpful even the cleaning staff. Was not a fan of the carpet in the room and we sneezed so much and the bathtub needs to be updated it had a dull dirty look to it.
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酒店回复: Thank you for sharing your feedback. I’m glad you enjoyed our location, breakfast selection, and the friendliness of our team. I’m sorry to hear about your concerns with the carpet and bathtub in your room, as well as the discomfort you experienced. Your comments will be shared with our housekeeping and maintenance teams so we can address these areas and improve for future stays. We truly appreciate your input and hope to welcome you back for an even better experience.
4.0分
家庭亲子
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I liked the room, however, it was loud due to being by the elevator. The room was quite dirty, old food and confetti under and around the pull out sofa. The breakfast area had an ant problem, which was a turn off. The staff was very friendly and helpful which greatly helped. After I scrubbed and disinfected the room, i was satisfied with this quick weekend trip
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酒店回复: Thank you for your feedback. We're glad to hear you found our staff friendly and helpful, and that you were ultimately satisfied with your weekend stay. We sincerely apologize for the cleanliness and noise issues you experienced, as well as the condition of the breakfast area. Your comments are being shared with our housekeeping and maintenance teams so we can ensure improvements are made. We appreciate your understanding and hope to provide a better experience on your next visit.
Very nice hotel. Second time staying for work. Will definitely stay again when in the area for work again.
The gal at the front desk was excellent. She offered water and made a fresh pot of coffee for me. The rooms for me were not so great - but the staff are all very nice.
No complaints except that some other guests were allowed to party very loudly in the lobby area until at least 2:30 am. So loud that we were awakened by the loud talking and laughing several times. We were not able to get a good night's sleep.
Old gross shower
Check in was good. Bed was good. Shower was old and the handle fell off. Gross on the outside. Value for money not worth it
We were greeted immediately and confirmed with wheelchair accessible room. Very friendly staff! Easy location.
Staff great, room clean and comfortable, breakfast good.
Didn't like traffic noise and being next to the elevator.
Directions from corporate marriott were WRONG....went 90 minutes out of my way due to poor directions sent to my phone!
Great deal for the money. Property was clean and staff nice. Nice free breakfast available. Only issue we had was it was very noisy. Rooms were not well insulated. There was a youth football game in town this weekend and we could hear the kids late at night. We could also hear the elevator chime every time it stopped on our floor despite being several rooms away from the elevator. But, the price was great and room was clean and had a mini fridge and microwave. Would stay again, just bring headphones.
I loved the location of this hotel, shopping in within walking distance. The breakfast i think is what caught me by surprise, i was expecting something very minmal however it was buffet style with lots to choose from. The staff was friendly and very helpful even the cleaning staff. Was not a fan of the carpet in the room and we sneezed so much and the bathtub needs to be updated it had a dull dirty look to it.
I liked the room, however, it was loud due to being by the elevator. The room was quite dirty, old food and confetti under and around the pull out sofa. The breakfast area had an ant problem, which was a turn off. The staff was very friendly and helpful which greatly helped. After I scrubbed and disinfected the room, i was satisfied with this quick weekend trip