Check in was good. Bed was good. Shower was old and the handle fell off. Gross on the outside. Value for money not worth it
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酒店回复: Thank you for your feedback. We're glad to hear that check-in went smoothly and that you found the bed comfortable. However, we’re very sorry to learn about the condition of the shower and the overall impression it left.Your comments have been shared with our maintenance and housekeeping teams so we can address these issues promptly. We understand your concerns about value and regret that we didn’t meet your expectations during this stay.We appreciate you bringing these matters to our attention. Come back and see us after your done photographing the bridges! I think I speak for all of us here when I say we’d love to take a peek at some of the Ohio pictures. Safe travels!!!
5.0分
家庭亲子
We were greeted immediately and confirmed with wheelchair accessible room. Very friendly staff! Easy location.
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酒店回复: Thank you for taking the time to review our hotel! Glad to hear that you had a smooth check-in experience and enjoyed the visit to Reynoldsburg. Hope to see you again soon!
5.0分
家庭亲子
Staff great, room clean and comfortable, breakfast good.
Didn't like traffic noise and being next to the elevator.
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酒店回复: I am so sorry to hear about your experience and the noise level at the property. I do highly recommend at any hotel not just ours to let the front desk now if you are a light sleeper so that they can accommodate accordingly. Unfortunately it can be very subjective when it comes to noise level so it’s best to tell them at check-in. We hope to see you again in the future for a much quieter stay.
4.0分
其他
Directions from corporate marriott were WRONG....went 90 minutes out of my way due to poor directions sent to my phone!
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酒店回复: Very sorry to hear about your experience with central booking. Very glad you made it to the property safely, please always reach out to the hotel directly for any assistance we are happy to help.
4.0分
家庭亲子
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Great deal for the money. Property was clean and staff nice. Nice free breakfast available. Only issue we had was it was very noisy. Rooms were not well insulated. There was a youth football game in town this weekend and we could hear the kids late at night. We could also hear the elevator chime every time it stopped on our floor despite being several rooms away from the elevator. But, the price was great and room was clean and had a mini fridge and microwave. Would stay again, just bring headphones.
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酒店回复: Here’s a professional and thoughtful response you can use:---Thank you for taking the time to share your feedback! We're so glad to hear you found the property clean, the staff friendly, and the complimentary breakfast enjoyable. We truly appreciate your kind words about the value we offer.We’re sorry to hear that noise was an issue during your stay, especially with the elevator chime and the extra activity in town that weekend. Your comments are valuable, and we’ll be reviewing potential improvements to minimize noise disturbances for future guests.We’re happy to know you'd consider staying with us again—don’t hesitate to reach out directly so we can do our best to provide you with a quieter room next time. Thanks again!
4.0分
家庭亲子
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I loved the location of this hotel, shopping in within walking distance. The breakfast i think is what caught me by surprise, i was expecting something very minmal however it was buffet style with lots to choose from. The staff was friendly and very helpful even the cleaning staff. Was not a fan of the carpet in the room and we sneezed so much and the bathtub needs to be updated it had a dull dirty look to it.
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酒店回复: Thank you for sharing your feedback. I’m glad you enjoyed our location, breakfast selection, and the friendliness of our team. I’m sorry to hear about your concerns with the carpet and bathtub in your room, as well as the discomfort you experienced. Your comments will be shared with our housekeeping and maintenance teams so we can address these areas and improve for future stays. We truly appreciate your input and hope to welcome you back for an even better experience.
4.0分
家庭亲子
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I liked the room, however, it was loud due to being by the elevator. The room was quite dirty, old food and confetti under and around the pull out sofa. The breakfast area had an ant problem, which was a turn off. The staff was very friendly and helpful which greatly helped. After I scrubbed and disinfected the room, i was satisfied with this quick weekend trip
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酒店回复: Thank you for your feedback. We're glad to hear you found our staff friendly and helpful, and that you were ultimately satisfied with your weekend stay. We sincerely apologize for the cleanliness and noise issues you experienced, as well as the condition of the breakfast area. Your comments are being shared with our housekeeping and maintenance teams so we can ensure improvements are made. We appreciate your understanding and hope to provide a better experience on your next visit.
5.0分
情侣出游
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When I checked in i needed to leave a $20 payment from my debit card when i didn’t have, I only had cash. The lady at the desk waived that for me which was very considerate of her. When I got to my room, the bedroom television wasn’t working so I called the desk and they immediately changed my room. The room was very clean.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about exceptional experience during your stay at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
3.0分
其他
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The staff was amazing. The breakfast was good. It was your standard Belgium waffle makers, scramble Eggs, & sausage daily. The 2 issues I dealt with was the outdoor smell. It appear there was some type of orange leak. This left a stain and a bad smell. The second problem was earwing bugs in my room. When I complained I was switch to the room next store. Even though we saw less they were still very present. I let the staff know. They offered to change my room again. I choose to tolerate it at this point. I didn’t want to repack again and risk finding them again.
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience of overall is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent all of these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
3.0分
其他
Pros Friendly staff, good location, nice room. Cons Water smelled, Side exit
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酒店回复: Hello, I am happy to hear you enjoyed the location of our property and friendliness of the staff members. I am very sorry about the side exit door, we truly value the safety of our guests and have since resolved this issue. Could you please provide us more details about the water issue? Hope to hear from you soon.
Old gross shower
Check in was good. Bed was good. Shower was old and the handle fell off. Gross on the outside. Value for money not worth it
We were greeted immediately and confirmed with wheelchair accessible room. Very friendly staff! Easy location.
Staff great, room clean and comfortable, breakfast good.
Didn't like traffic noise and being next to the elevator.
Directions from corporate marriott were WRONG....went 90 minutes out of my way due to poor directions sent to my phone!
Great deal for the money. Property was clean and staff nice. Nice free breakfast available. Only issue we had was it was very noisy. Rooms were not well insulated. There was a youth football game in town this weekend and we could hear the kids late at night. We could also hear the elevator chime every time it stopped on our floor despite being several rooms away from the elevator. But, the price was great and room was clean and had a mini fridge and microwave. Would stay again, just bring headphones.
I loved the location of this hotel, shopping in within walking distance. The breakfast i think is what caught me by surprise, i was expecting something very minmal however it was buffet style with lots to choose from. The staff was friendly and very helpful even the cleaning staff. Was not a fan of the carpet in the room and we sneezed so much and the bathtub needs to be updated it had a dull dirty look to it.
I liked the room, however, it was loud due to being by the elevator. The room was quite dirty, old food and confetti under and around the pull out sofa. The breakfast area had an ant problem, which was a turn off. The staff was very friendly and helpful which greatly helped. After I scrubbed and disinfected the room, i was satisfied with this quick weekend trip
When I checked in i needed to leave a $20 payment from my debit card when i didn’t have, I only had cash. The lady at the desk waived that for me which was very considerate of her. When I got to my room, the bedroom television wasn’t working so I called the desk and they immediately changed my room. The room was very clean.
The staff was amazing. The breakfast was good. It was your standard Belgium waffle makers, scramble Eggs, & sausage daily. The 2 issues I dealt with was the outdoor smell. It appear there was some type of orange leak. This left a stain and a bad smell. The second problem was earwing bugs in my room. When I complained I was switch to the room next store. Even though we saw less they were still very present. I let the staff know. They offered to change my room again. I choose to tolerate it at this point. I didn’t want to repack again and risk finding them again.
Pros Friendly staff, good location, nice room. Cons Water smelled, Side exit