Awful. Not provided with room paid for & are refusing to compensate for it Housekeeping is $50 per clean. Room was dirty. No one onsite during 4 night stay. Unresponsive online chat Not a hotel no front desk no amenities not even a serviced apt
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酒店回复: Thank you for sharing your feedback with us. I’m really sorry to hear about the challenges you experienced during your stay, and I want to address each of your concerns as best I can: First, I can confirm that the room you stayed in is indeed the queen room that was pictured in our listing. I also want to acknowledge your point about housekeeping—it sounds like our listing could definitely be clearer in explaining our policy. We aim to offer a lower base cost by not including daily housekeeping, and as you noted, we provide optional cleaning services for a fee. We’ll update the listing to ensure that future guests feel confident about the experience they’re booking. I apologize for the cleanliness issues you experienced. While I can confirm that the bed was made before your arrival, I’m sorry the windowsill was dusty. As a gesture, I’d like to offer you a credit toward a future stay--please check your email for details. We wish we had the chance to discuss these issues with you in-person during your visit! Our onsite office is staffed daily from 9:30 AM to 6:00 PM, and we’re sorry our online team didn’t communicate that clearly. While our team cannot make changes to reservations on behalf of third-party travel sites, we still would have loved to be able to provide you with more support during your stay. Thanks again for sharing your thoughts, and we hope we have a chance to offer you a better experience in the future.
1.0分
其他
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Uh, the hotel went bankrupt a few days before our trip so we had to go elsewhere. We first received an email from Marriott that they were no longer partnering with Sonder. We emailed Sonder to see if we would still be able to go. No response. Few days later was informed that the company filed for bankruptcy. Sad, we had a lovely stay in Chicago last year and was hoping to duplicate the experience in Boston.
2.0分
情侣出游
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The room was ok however we were disappointed with the kitchen amenities. The TV didn't work so we contacted them the next morning via their app to be told that it works fine but takes few minutes to start and unfortunately nobody could take a look at it today...what a load of nonsense.......there is no signal. I suspect they were aware of this before we checked in and are taking no responsibility. I wouldn't recommend this place as the only communication with customer service is via their app, and it is very poor.
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酒店回复: Hi Doreen, we're so sorry to hear about your experience and truly appreciate you sharing your concerns. We completely understand how frustrating this must have been. Our on-site office (just off the lobby) is open daily from 9:30 AM–6 PM, and we really wish we had the chance to connect with you in person—we may have been able to help more. Thank you again for your feedback; it helps us do better.
3.0分
家庭亲子
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Good: Great location Gorgeous architecture Lovely patio outback where you can eat food/ hangout Otherwise, at least in our room (34), we were pretty crowded for a group of 4. The pull out bed was pretty uncomfortable. We tried to adjust temperature, and while it worked the first day, we used the chat app to request assistance to reset air to no response. There is no housekeeping. No bodywash. You had to get your own towels and refill your own toilet paper. Towels were accumulating in the room and it felt messy. Bedroom extremely small. But if you want to be in a gorgeous area, this is the place.
4.0分
情侣出游
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Lovely spot! Our room was in a beautiful historic house in Back Bay. Very Henry James! It and the bathroom, though small, were well decorated and very comfortable, especially with the added kitchenette. Commonwealth Ave is a gorgeous location and we were only one block from the shops and restaurants on Newbury street with many other attractions within walking distance. A very short walk away is the $3 shuttle to Logan Airport. It would have scored 5 stars if the room was a bit bigger and offered laundry facilities.
地点绝佳，面对绿色大道十分惬意！但是没有什么服务，需要自己打扫倒垃圾。很有隐私，没有人会随意进出房间。
这次入住体验真是令人失望透顶！
就我支付的价格而言，我期望更高。房间很小，窗户也很小，冷风呼呼地吹进来——第二天早上，我们俩都因为冷风吹得嗓子疼。毛巾很脏，唯一的“洗漱用品”是一小块肥皂，而不是像样的沐浴露，停车更是难上加难。
更糟糕的是，早上8点，我们被客房服务员在门外吸尘的声音吵醒了。我以前住过这家连锁酒店的其他分店，体验都很好，但这次真是太让人失望了。
数字入住和进入比我预期的要顺畅得多，在房间可用之前使用入口大厅的储物柜很有帮助。楼下的共用厨房和休息区很不错，装饰精美。我们的房间在入住前就准备好了，但只有支付额外费用才能进入房间（我们无法接受）。对于入住几晚的国际旅客，我认为免费提前入住（如有）会大有帮助。房间里有我们需要的一切，如果窗户不是那么脏（从外面看：房间里面很干净），我们可以看到美丽的后湾区。浴室门把手坏了，所以我立即通过应用程序报告了此事。第一天晚上，我们房间里的冰箱非常吵，但我们要求关掉/修好它，接下来的两个晚上情况好多了。电梯就在我们房间旁边，很吵，其他一些使用电梯的客人也是如此。由于没有 24 小时前台，因此没有人真正监控公共区域的噪音水平。我们接触到的所有工作人员都很友好，而且这家住宿的位置也无可挑剔。如果能更注重细节，体验会更好。就性价比而言，我会给这家住宿三颗星。
公寓很不错，位置也很好。这真是太棒了！周边环境也很棒。最不满意的是地毯，看起来老旧，无人问津。在我看来，卫生状况不太好。对于一个四口之家来说，房间太小了。房间里没有做饭的设施。没有餐具，只有一次性盘子、刀叉和塑料杯。也没有餐桌椅。公寓里有微波炉、咖啡机和冰箱。没有洗衣机，楼里也没有洗衣房。服务非常好。我所有的问题都得到了快速而礼貌的解答。入住过程没有任何问题，他们的退房系统也很完善。总而言之，我认为这是一个不错的选择，尤其是对于夫妻旅行的人来说。
我们永远、永远、永远不会再住在 Sonder 旅馆了——那里没有人类——那我们为什么不住在爱彼迎房源呢？即使您住 4 晚，而且没有制冰机 - 没有玻璃杯，他们也需要 50 美元来打扫您的房间，而我们每晚支付 300 美元。我们通过工作预订了即使这不是一次工作旅行。我没有收到预入住验证，所以我们带着确认号码到了那里，我们认为这就是我们所需要的，但仍然无法获得进入大楼或房间的密码……总而言之 - 可爱房间，位置很好，但是麻烦远远超过了它的价值，而且到处都没有人，这令人不安——即使在爱彼迎，你也可以打电话给别人。
Awful. Not provided with room paid for & are refusing to compensate for it Housekeeping is $50 per clean. Room was dirty. No one onsite during 4 night stay. Unresponsive online chat Not a hotel no front desk no amenities not even a serviced apt
Uh, the hotel went bankrupt a few days before our trip so we had to go elsewhere. We first received an email from Marriott that they were no longer partnering with Sonder. We emailed Sonder to see if we would still be able to go. No response. Few days later was informed that the company filed for bankruptcy. Sad, we had a lovely stay in Chicago last year and was hoping to duplicate the experience in Boston.
The room was ok however we were disappointed with the kitchen amenities. The TV didn't work so we contacted them the next morning via their app to be told that it works fine but takes few minutes to start and unfortunately nobody could take a look at it today...what a load of nonsense.......there is no signal. I suspect they were aware of this before we checked in and are taking no responsibility. I wouldn't recommend this place as the only communication with customer service is via their app, and it is very poor.
Good: Great location Gorgeous architecture Lovely patio outback where you can eat food/ hangout Otherwise, at least in our room (34), we were pretty crowded for a group of 4. The pull out bed was pretty uncomfortable. We tried to adjust temperature, and while it worked the first day, we used the chat app to request assistance to reset air to no response. There is no housekeeping. No bodywash. You had to get your own towels and refill your own toilet paper. Towels were accumulating in the room and it felt messy. Bedroom extremely small. But if you want to be in a gorgeous area, this is the place.
Lovely spot! Our room was in a beautiful historic house in Back Bay. Very Henry James! It and the bathroom, though small, were well decorated and very comfortable, especially with the added kitchenette. Commonwealth Ave is a gorgeous location and we were only one block from the shops and restaurants on Newbury street with many other attractions within walking distance. A very short walk away is the $3 shuttle to Logan Airport. It would have scored 5 stars if the room was a bit bigger and offered laundry facilities.