We received a lukewarm welcome as the host had booked us in the night prior (their mistake). That said, we were eventually upgraded to the yurt, which was brand new, beautifully appointed and had a decent sized decked area and hot tub. There seems to be lots of family friendly activities such as a mini golf course and horse shoes.
5.0分
情侣出游
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We stayed in the yurt for a brief overnight stay while traveling to our family's Thanksgiving. It was a wonderful romantic break to ourselves. The hot tub was excellent. The Yurt was very clean and well appointed with all the amenities we needed. It was very private and romantic in a beautiful environment. We appreciated the clear communication with staff for after hours check in.
3.0分
其他
Disappointed in cleanliness and immensities, furniture and bedding very old and worn. Cabins need to be updated and thoroughly cleaned.
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酒店回复: Hi Ruth! We are very sorry to hear that you were disappointed in your stay and would love to have you reach out to us and provide a little more information. We typically score very high on cleanliness and amenities so we are surprised to see that was not your experience. Beds and furniture are replaced on a regular schedule, sooner if needed, and the furniture in the cabin you stayed in is not very old. Again, we hate to hear that you were not happy with your stay and would welcome a call to discuss this with you.
5.0分
其他
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From the drive in on the property, the cabins appearance/ design/ layout and surrounding environment made for a peaceful getaway! It exceeded expectations and made us wish we had booked a longer visit! Will definitely stop again.
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酒店回复: Hi Robert! Thank you so much for taking the time to leave such a kind review! We are so glad that we exceeded your expectations and look forward to you staying again in the future!
5.0分
其他
We love this place-nestled in the woods in Autumn-very cozy, comfortable and great staff, amenities and location.
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酒店回复: Thank you so much for the kind review! We are glad to know that you enjoyed your stay and hope you will be able to return again in the future!
3.0分
家庭亲子
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Everything was fine until Saturday came and there was a wedding in the conference center directly across from our cabin. Was very noisy and disruptive!!!! Should never be allowed in this setting. The conference center should be far away from the cabins. We left Saturday instead of Sunday as were our plans. VERY disappointed!!!!!! Will not go back
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酒店回复: Hi Doreen! We are very sorry to hear that this was your experience. We have honestly had very few noise complaints over the years and would have been happy to have handled the situation had we known about it during your stay. We have strictly enforced quiet hours so that all of our guests are able to enjoy their stay and we hear quite often how peaceful our property is. We hope that you will give our property another try. We leave an after hours emergency # is all of our cabins so that if you do run into any issues such as this we can be reached and can respond. Again we hate to hear that this was your experience and only wish you would have called us while you were there as we would have been happy to take care of the situation.
5.0分
情侣出游
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We stayed at one of the tree houses and it was beautiful. Better than expected! It was quite and peaceful. My husband and I are definitely planning to come back and stay longer.
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酒店回复: Thank you so much for taking the time to leave a review and we are so glad to hear that you enjoyed your stay.
5.0分
情侣出游
We always go to Cabins at Pine Haven for a quick Anniversary getaway weekend. Staff is super helpful with special needs while staying there.
5.0分
情侣出游
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Great experience with a few complications but nothing that couldn't be fixed easily. I enjoy staying here I've stayed multiple times and I'm sure this will be fixed and I'll be back sometime soon
5.0分
情侣出游
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This is a reasonable price and great location to explore the New River Gorge area. A well-stocked kitchen equipment self-catering spot with AC and a hot tub, the highlight was the friendly and helpful staff from the Receptionist to the Maintenance team. Many high-quality restaurants nearby (we had Tex-Mex at Mariachi, and lunch at the Grandview Diner). If they replace the older bed mattresses, this is the only place to stay!
We received a lukewarm welcome as the host had booked us in the night prior (their mistake). That said, we were eventually upgraded to the yurt, which was brand new, beautifully appointed and had a decent sized decked area and hot tub. There seems to be lots of family friendly activities such as a mini golf course and horse shoes.
We stayed in the yurt for a brief overnight stay while traveling to our family's Thanksgiving. It was a wonderful romantic break to ourselves. The hot tub was excellent. The Yurt was very clean and well appointed with all the amenities we needed. It was very private and romantic in a beautiful environment. We appreciated the clear communication with staff for after hours check in.
Disappointed in cleanliness and immensities, furniture and bedding very old and worn. Cabins need to be updated and thoroughly cleaned.
From the drive in on the property, the cabins appearance/ design/ layout and surrounding environment made for a peaceful getaway! It exceeded expectations and made us wish we had booked a longer visit! Will definitely stop again.
We love this place-nestled in the woods in Autumn-very cozy, comfortable and great staff, amenities and location.
Everything was fine until Saturday came and there was a wedding in the conference center directly across from our cabin. Was very noisy and disruptive!!!! Should never be allowed in this setting. The conference center should be far away from the cabins. We left Saturday instead of Sunday as were our plans. VERY disappointed!!!!!! Will not go back
We stayed at one of the tree houses and it was beautiful. Better than expected! It was quite and peaceful. My husband and I are definitely planning to come back and stay longer.
We always go to Cabins at Pine Haven for a quick Anniversary getaway weekend. Staff is super helpful with special needs while staying there.
Great experience with a few complications but nothing that couldn't be fixed easily. I enjoy staying here I've stayed multiple times and I'm sure this will be fixed and I'll be back sometime soon
This is a reasonable price and great location to explore the New River Gorge area. A well-stocked kitchen equipment self-catering spot with AC and a hot tub, the highlight was the friendly and helpful staff from the Receptionist to the Maintenance team. Many high-quality restaurants nearby (we had Tex-Mex at Mariachi, and lunch at the Grandview Diner). If they replace the older bed mattresses, this is the only place to stay!