酒店回复: Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again next time. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
酒店回复: Thank you for taking the time to provide us with the answers to our Satisfaction Survey. As the General Manager at Hampton Inn & Suites San Antonio/Northeast I-35, I am working very hard to provide all of our guests with the products and services that will allow us to exceed your expectations. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas.
5.0分
情侣出游
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I felt this hotel met my needs. The staff were very nice and we had a nice quiet room. The hotel is doing some renovating, but that didn't bother us. They have a very nice breakfast and the chef is very nice. I would use this hotel again.
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酒店回复: Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again next time. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
4.0分
情侣出游
The only thing was the hotel is being remodeled. Our remodeled room was very nice.
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酒店回复: Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again next time. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
2.0分
其他
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The hotel is currently being rennovated. The 3rd floor, which was the floor of my room, was an absolute mess with debris and construction materials stacked in the hallway. I have pictures of the mess, and I would like a substantial or full refund for the poor current condition of the hotel.
1.0分
其他
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terrible front desk, safety issues with room. Before, I left the hotel they knew the issues I had and I told them I was unhappy. Not one time did they offer to correct, lady just said OK. After I left hotel, I called back to speak to a manager to voice my issues again and possibly come to a resolution. Each time I called and asked for a manager I was sent to a voicemail that was full unable to take my message. Now I made a formal complaint via email to guest services Hilton. Everyone's experience is different and if my issue would have been resolved that day I would be writing a different review.
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酒店回复: Thank you for your valuable feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, This does not reflect our usual standards, and we are disappointed to have let you down
2.0分
其他
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What I didn’t like was not being able to check when I got to Hampton at 3 o’clock. None of the rooms were ready and we sat in the lobby for an hour. There were four others waiting also. Two of them left and went to another
3.0分
家庭亲子
Limited parking...and was told no for late check out at 12pm instead of 11 am 😞
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酒店回复: Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again next time. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
一切都很棒，唯一的问题是：他们没有打扫房间......这是我在汉普顿酒店第二次遇到这种情况。
房间很吵，来自酒店外面的马路和火车，还有楼上的房间整晚都发出噪音。空调的声音也很大。
淋浴不舒服。我们有一个残疾人房间。
一切都好。
一切都很好，房间宽敞干净。
当我们到达时，前台人员决定他们不想再上班了。有一名保安试图弄清楚如何为客人登记，但没有登录信息或培训。为了解决问题，我们多次联系总经理，但他从未回复。我们从来没有登记入住。
I felt this hotel met my needs. The staff were very nice and we had a nice quiet room. The hotel is doing some renovating, but that didn't bother us. They have a very nice breakfast and the chef is very nice. I would use this hotel again.
The only thing was the hotel is being remodeled. Our remodeled room was very nice.
The hotel is currently being rennovated. The 3rd floor, which was the floor of my room, was an absolute mess with debris and construction materials stacked in the hallway. I have pictures of the mess, and I would like a substantial or full refund for the poor current condition of the hotel.
terrible front desk, safety issues with room. Before, I left the hotel they knew the issues I had and I told them I was unhappy. Not one time did they offer to correct, lady just said OK. After I left hotel, I called back to speak to a manager to voice my issues again and possibly come to a resolution. Each time I called and asked for a manager I was sent to a voicemail that was full unable to take my message. Now I made a formal complaint via email to guest services Hilton. Everyone's experience is different and if my issue would have been resolved that day I would be writing a different review.
What I didn’t like was not being able to check when I got to Hampton at 3 o’clock. None of the rooms were ready and we sat in the lobby for an hour. There were four others waiting also. Two of them left and went to another
Limited parking...and was told no for late check out at 12pm instead of 11 am 😞