The room smelled awful. It smelled like someone had done a big fry up in the room. Even the bedding smelled bad. I thought I would get used to it as a lot of hotels seem to get that "old hotel" smell after a while, but it was overpowering. I could not continue to stay there. On a smaller note, the desk chair was the most uncomfortable desk chair I have ever sat on in a hotel. The dross bar behind the knees dug into my legs and made it so I could not sit there for more than a couple of minutes. Not good when you want to do some work from the hotel.
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酒店回复: Hello TheSlaterFamily, Thank you for your recent stay at Candlewood Suites Bloomington-Normal and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We strive to be the best Candlewood Suites, but I'm sorry to learn about what happened. We take feedback seriously and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so it won't happen again. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Sincerely, Jenilyn J. Case Manager IHG Hotels & Resorts Service
5.0分
商务出差
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Staff was great! Hotel and rooms were very clean! Beds were very comfortable. Rooms are large…kitchenette was a great asset! Highly recommend for the price! Staff brought us extra blankets to make it more comfortable…. Definitely recommend!
5.0分
其他
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The pillows were the and bed were the best ever and I plan on get every chance I get to get away from a certain person they are very professional there and respectful I definitely planning on going back august 11-12 can’t wait I’m so excited to spend time with the love of my life Joshua sell us forever
3.0分
情侣出游
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Hotel was “ehhh”, probably wouldn’t stay again. Showers were low flow shower heads and honestly, one of the worst hotel showers I’ve ever used. The gym only had one working cardio machine of the 3. I reported the other 2 broken on Sunday, when we left Wednesday both were still broken and no out of order sign. Hotel was quiet and staff wasn’t around much; coffee offered but not complimentary. There are far better places to stay in BN.
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酒店回复: Hello, thejohnsons556 Our staff loves checking reviews and using them to improve in future stays. Thank you for taking the time to leave us your impressions. Thank you for having our Candlewood Suites Bloomington-Normal as your primary choice for accommodation. I fully understand how you feel about not receiving the quality of service you expected. We are very sorry for that. Our staff will definitely do better next time. I have also forwarded your comment to our general manager for further attention. Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected. I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve. See you around! Alejandro G. Case Manager IHG Hotels & Resorts Service
The room smelled awful. It smelled like someone had done a big fry up in the room. Even the bedding smelled bad. I thought I would get used to it as a lot of hotels seem to get that "old hotel" smell after a while, but it was overpowering. I could not continue to stay there. On a smaller note, the desk chair was the most uncomfortable desk chair I have ever sat on in a hotel. The dross bar behind the knees dug into my legs and made it so I could not sit there for more than a couple of minutes. Not good when you want to do some work from the hotel.
Staff was great! Hotel and rooms were very clean! Beds were very comfortable. Rooms are large…kitchenette was a great asset! Highly recommend for the price! Staff brought us extra blankets to make it more comfortable…. Definitely recommend!
The pillows were the and bed were the best ever and I plan on get every chance I get to get away from a certain person they are very professional there and respectful I definitely planning on going back august 11-12 can’t wait I’m so excited to spend time with the love of my life Joshua sell us forever
Hotel was “ehhh”, probably wouldn’t stay again. Showers were low flow shower heads and honestly, one of the worst hotel showers I’ve ever used. The gym only had one working cardio machine of the 3. I reported the other 2 broken on Sunday, when we left Wednesday both were still broken and no out of order sign. Hotel was quiet and staff wasn’t around much; coffee offered but not complimentary. There are far better places to stay in BN.