Front desk staff was friendly..however very confused. She had me swipe my card for “incidentals”… charged our account multiple $140 charges and its been a week and still no resolution or return call backs from Lionel. If you pay online, DO NOT swipe your card at the hotel!
4.0分
情侣出游
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Rooms were very clean and updated. Bathrooms were big with beautiful shower. Had room with a sofa bed and bed was very uncomfortable. I needed sofa bed to sleep in and we asked front desk to change rooms. They were very accommodating in every aspect. Staff was great and friendly. Parking was safe and secure.
4.0分
情侣出游
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Nice hotel. We were able to check in early and got an accessible room. If you are worried about slipping on a bathroom floor, don't get an accessible room as the shower is roll-in enabled. I got water on the slick tile floor despite my best efforts and it was slippery. Also found a very long hair in the sink and in the shower that didn't belong to me. I went to use the pool and found it a bit cold and a bit green and cloudy so I didn't use the pool. Like many of the shops and hotels along the Coastal Highway, there is only one way out of the parking lot. If you want to go in the opposite direction you need to go down and turn around- which can be a bit of a nuisance when the hwy is busy which it often is. It was a quiet hotel and we had a wonderful view of trees from our room on the back side of the hotel. The breakfast was very good and hot. The coffee was always hot too any time of day. The staff were friendly and helpful.
5.0分
其他
staff ladies nice and funny when we checked in. very easy-best is to have friendly!
thank you!
3.0分
其他
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Main issue is the strong smell in the room, a mix of cleaning sprays and musty air from the A/C unit. I am also not sure all the pillowcases were changed after the last occupant. Finally, the eggs and sausage at breakfast tasted awful.
4.0分
家庭亲子
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The staff was very accommodating. Room equip for Handicapped needs was excellent. Breakfast good. AC very noisy and the bed was not as comfortable as in the past. Lots of highway traffic. Would I stay again. Most certainly.
4.0分
其他
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Check your BILL.
Rooms/bathrooms could be updated. Good breakfast. I would advise all guests to review their final BILL as $8 was added to mine for someone charging snacks to my room. It was removed but it left a bad taste. This should not happen and the hotel needs to update their policy.
5.0分
家庭亲子
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Wonderful in every way! Clean, comfortable, newer and in good condition. Quiet nights sleep even though we were right next to the elevator. Surprisingly good breakfast (I'm generally not a fan of hotel breakfasts!). Beautiful deck eating area as well. We were already happy but realized a couple of hours after checking out that we had left a precious piece of jewelry in the room! Called and the front desk person went to the room and found it for us and was so kind about it!
房间里有微波炉和吹风机。早餐不错，地理位置也很好，所以你住在这里不会有任何问题。
入住手续很便捷，前台工作人员Michelle非常热情周到。前夜，我的房间和隔壁房间误报了火灾警报。我带着小孩紧急疏散到大堂，值班前台工作人员正在努力解决问题。他们尝试联系酒店经理，但经理无人接听，安防报警公司也无能为力，所以另一位客人不得不联系当地消防部门来重置火灾警报和控制板。
我带着小孩从午夜到凌晨两点，几乎花了两个小时才离开房间。酒店工作人员没有跟进任何事宜，退房时前台也没有人可以联系。总的来说，我对这次住宿体验非常失望，不仅因为这次的不便，还因为浴室很脏，浴帘和淋浴间都发霉了。作为万豪旅享家会员，而且这家酒店也参与了该奖励计划，我不会再住在这里了。与我在万豪旅享家旗下酒店的其他体验相比，这家酒店的评分很低。
Front desk staff was friendly..however very confused. She had me swipe my card for “incidentals”… charged our account multiple $140 charges and its been a week and still no resolution or return call backs from Lionel. If you pay online, DO NOT swipe your card at the hotel!
Rooms were very clean and updated. Bathrooms were big with beautiful shower. Had room with a sofa bed and bed was very uncomfortable. I needed sofa bed to sleep in and we asked front desk to change rooms. They were very accommodating in every aspect. Staff was great and friendly. Parking was safe and secure.
Nice hotel. We were able to check in early and got an accessible room. If you are worried about slipping on a bathroom floor, don't get an accessible room as the shower is roll-in enabled. I got water on the slick tile floor despite my best efforts and it was slippery. Also found a very long hair in the sink and in the shower that didn't belong to me. I went to use the pool and found it a bit cold and a bit green and cloudy so I didn't use the pool. Like many of the shops and hotels along the Coastal Highway, there is only one way out of the parking lot. If you want to go in the opposite direction you need to go down and turn around- which can be a bit of a nuisance when the hwy is busy which it often is. It was a quiet hotel and we had a wonderful view of trees from our room on the back side of the hotel. The breakfast was very good and hot. The coffee was always hot too any time of day. The staff were friendly and helpful.
staff ladies nice and funny when we checked in. very easy-best is to have friendly!
thank you!
Main issue is the strong smell in the room, a mix of cleaning sprays and musty air from the A/C unit. I am also not sure all the pillowcases were changed after the last occupant. Finally, the eggs and sausage at breakfast tasted awful.
The staff was very accommodating. Room equip for Handicapped needs was excellent. Breakfast good. AC very noisy and the bed was not as comfortable as in the past. Lots of highway traffic. Would I stay again. Most certainly.
Check your BILL.
Rooms/bathrooms could be updated. Good breakfast. I would advise all guests to review their final BILL as $8 was added to mine for someone charging snacks to my room. It was removed but it left a bad taste. This should not happen and the hotel needs to update their policy.
Wonderful in every way! Clean, comfortable, newer and in good condition. Quiet nights sleep even though we were right next to the elevator. Surprisingly good breakfast (I'm generally not a fan of hotel breakfasts!). Beautiful deck eating area as well. We were already happy but realized a couple of hours after checking out that we had left a precious piece of jewelry in the room! Called and the front desk person went to the room and found it for us and was so kind about it!