酒店回复: Dear Guest, Greetings from the Queen of the Hills! We're glad to hear that you found our service pleasant and adequate during your stay your feedback is noted. We appreciate your suggestion. Our reception team and restaurant staff strive to provide a friendly and accommodating experience, and we're pleased to hear that they met your expectations. We'll also take your comments about the decor into consideration as we continue to improve our facilities. Thank you for choosing to stay with us and for sharing your feedback. We hope to welcome you back for another visit in the future. Warm regards, Anoop Pandey General Manager JW Marriott Mussoorie Walnut Grove Resort and Spa
5.0分
家庭亲子
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Simply put, this hotel is a heaven on earth. I have been a sea lover and this was a sudden change of plan to visit the mountains, and, trust me, its been an eye opener. JW Marriott in Mussoorie is a 2 hours drive from Dehradun Airport passing by lush greenery all over. U can take a small break in between to taste their magical momos & Maggie noodles. Its worth a stop! The hotel is situated beyond the main Mall Road, about 20 mins drive. JWM is a jewel in the mountains, a beautiful landscaped garden welcomes you. Their hospitality is par excellence. Each and every staff are on their mark, polite, ever smiling and ready to help. The best part is that their senior most staff are always in attendance should u need any assistance. The hotel rooms are big and very comfortable. Pls try & book the valley view which may be a bit costlier but thats worth it. The breakfast is super fun with a mix of north and south cuisine. Delicious food and many live counters. The hotel also offers a hi-Tea in the evening which is called Khachdi, its a meet and greet event with some soulful live music and finger food ***** with their most popular tea called Kava/hot Toddy. I am sure you will consume more tea than liquor on this hill station. Honestly, this 1 hour between 4.30 pm to 5.30 pm is therapy. Hotel boasts of a luxury spa, swimming pool, which we could not venture due to the chill. The pool is not heat controlled. They have a huge gaming zone, perfect for the kids to enjoy. The location and the surroundings are breathtaking. Each moment is a treasure. We checked out all their restaurants and have just one word, Fantastic food! Stayed for 3 nights and i can only say i wanna go back soon in 2026. A big thank you to the entire team of JW Marriott and special thanks to Mr Prabal, who was always there to assist us. Simple Tips: 1. during your stay you must visit Landor & Kempty falls apart from visiting the Mall Road, which is over crowded all the while with street shopping and street food on offer. 2. Carry your woolen as per the season. 3. JW Marriott is a 5 Star super luxury hotel so be prepared with your budgets. But its worth the spend for the services they offer 4. A full time car/taxi with chauffer is a must for this location 5. Do enroll to their bonvoy loyalty programs for lucrative offers 6. Hotel has a homegrown plantation called Green House, must visit
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酒店回复: Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you and your family enjoyed your stay and the beautiful valley-facing room. It’s great to hear that our resort amenities added to your overall experience and made your visit memorable. We truly appreciate your kind words for Mr. Prabal Arora. Your compliments have been shared with him, and he is delighted to know that the care and hospitality made a positive difference to your stay. We look forward to welcoming you and your family back to JW Marriott Mussoorie soon Warm regards, Amit Sachdeva General Manager JW Marriott Mussoorie Walnut Grove Resort & Spa
5.0分
家庭亲子
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This was my third trip to JW Marriott Mussoorie, and every time when I come here, I feel the same pampering and loving hospitality by the staff. I went there with my family and thoroughly enjoyed the stay for two nights starting from the wonderful cuisines they have in all their restaurants. Experience of evening High tea which they arrange for all their in-house guest is itself very beautifully arranged. The variety of snacks, Tambola, the music which they play. It’s very well done. So hats off to Mr Lamba who organises this stuff. My only feedback is to maintain the temperature of Indoor swimming pool little bit higher as 28 to 30° is pretty cool in winter time. Keep it up to the whole team will definitely visit again in future .
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酒店回复: Dear Mr. Singh, Thank you for choosing JW Marriott Mussoorie for the third time and for sharing such a heartwarming review. It is truly wonderful to know that each visit continues to provide you with the same sense of pampering and warm hospitality that our team strives to deliver. We are delighted that you and your family thoroughly enjoyed your stay, from the culinary experiences across our restaurants to the beautifully arranged evening High Tea. Your appreciation for the variety of snacks, music, and Tambola means a lot to us, and we will be sure to convey your kind words to Mr. Lama and the entire team. We also appreciate your valuable feedback regarding the temperature of our indoor swimming pool. Your comfort is extremely important to us, and we will certainly review this with our team. We can’t wait to welcome you and your family back soon for another unforgettable getaway amidst the serene hills. Warm regards, Amit Sachdeva General Manager JW Marriott Mussoorie Walnut Grove Resort & Spa
4.0分
家庭亲子
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Stayed in the hotel for 1 Night with family ( Kids) , I am a Gold Elite Member for Marriott. Check-in Experience - The check-in was smooth, the rooms were ready and they upgrade one out of two rooms with the mountain view. Welcome drink was served. I found the lobby entrance a bit crowded, there is a Bar in there, some shopping area and it seems like a LOT of people were there. The tool a pre-auth on the card ( which they did not settle against the final bill ) Rooms, stay and activities - Everything about the rooms was great, neat and clean, had balconies to sit outside, minibar etc. There were a LOT of activities ( Both Complementary and paid ) , one can really enjoy , 100% marks to JW for these. Food - We had food in JW Cafe, one of the other cafe's was closed. There was NO Buffet for dinner, buffet was only available for morning breakfast. The food was Good, we tried some local mountain food and was well made. Service at dinner could have been better. Breakfast experience was really good Check-out - This was the most disappointing part. First of all, they did NOT adjust the pre-auth taken on the card towards the bill, they should be aware of pre-auth on card taken for the rooms and adjust or cancel those if they are using separate billing. Second, I did not see the Dinner bill posted, so I raised the concern about it, they found the bill and started to but BLAIM on us that we gave the wrong room numbers !!!, was totally surprised, If I had given the wrong room numbers, then why will I fix it during check-out ?? It was clearly overlook at their end and they should have just acknowledged that, instead of blaming the customer, not a experience that I want to remember. Thanks to the breakfast team and housekeeping for taking care during the stay.
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酒店回复: Dear Mr. Chauhan, Thank you very much for sharing such detailed feedback and for all the kind words about your stay with us. We’re truly delighted to know you and your family enjoyed the rooms, the activities, and especially the breakfast experience. Your appreciation means a lot to us. I’m equally sorry to learn about the misunderstanding at check-out. Please know it was never our intention to contradict you, and I sincerely regret if it came across that way. Your concern is absolutely valid, and we’ll be reviewing this carefully to ensure a more seamless experience going forward. Thank you once again for your trust and for recognizing our teams so generously. We look forward to welcoming you and your family back for a stay that’s flawless in every way. Warm Regrads, Amit Sachdeva General Manager
5.0分
家庭亲子
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Great experience! Excellent property to go with family! Lots of activities for kids ! Hi-Tea is amazing ! Wonderful singer ! I enjoyed the stay ! Spl thanks to Ms Ragini , Raunit and Mritunjay ! Keep it up guys ! You all are amazing hosts !
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酒店回复: Dear Guest, Thank you for sharing your wonderful feedback! We’re delighted to know you had a great family experience and enjoyed your time with us. Your kind words for Ragini, Raunit, and Mritunjay means a lot, they’ll be thrilled to know they made your stay special. We look forward to welcoming you back soon for another memorable getaway in the hills. Warm regards, Amit Sachdeva General Manager
5.0分
朋友出游
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The stay at JW Marriott Mussoorie was a truly magical and luxurious experience, deserving of a solid five-star rating for its exceptional service, heartfelt hospitality, and mesmerizing ambiance . From the moment of arrival, the entire staff made every guest feel celebrated and welcomed. We were 5 families and friends and had a blast Exceptional Staff Hospitality The Duty Manager Prabal greeted us with warmth and professionalism, embodying an impeccable sense of hospitality throughout our visit. Renuka, the guest experience expert, went above and beyond in orchestrating delightful room decorations that made our friends’ consecutive birthday celebrations over the weekend truly special. Each detail was handled with care and enthusiasm . Unforgettable Dining & Experiences Special thanks to Rohit, the F&B Manager, who curated an unforgettable culinary experience by helping book fresh trout—a highlight for food lovers. Dhruv’s attentive F&B service made each meal seamless and satisfying. The live singing performances by Aditya as well as a fun game of Tambola added spectacular entertainment, creating vibrant evenings for everyone . Immaculate Rooms & Thoughtful Touches Gratitude goes to Shailendra and Dinesh, whose decorating skills and meticulous housekeeping kept our rooms both festive and immaculately clean. The beautiful towel swans crafted daily and thoughtful momentos offered a warm, personalized touch that enhanced our stay . Reception staff and hotel guards were unfailingly polite and always ready to assist, making every moment comfortable and secure. Facilities for Every Guest From the tranquil spa—enjoyed and highly recommended by one of our friends—to the inviting heated pool where children swam joyfully, the property offered abundant opportunities for relaxation and fun . Elegant indoor and outdoor lounge settings, breathtaking mountain views, and pastel balloon arrangements elevated every gathering. Five Star Memories Every interaction, meal, and experience was handled with a caring touch and genuine professionalism. The heartfelt gestures, beautiful décor, and joyful celebrations crafted by JW Marriott Mussoorie’s team made this getaway truly memorable and deserving of the highest acclaim—a spectacular five-star experience .
9 / 14
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酒店回复: Dear Guest, Thank you for sharing such a detailed and heartwarming review of your stay at JW Marriott Mussoorie. We are delighted to know that your experience with us was truly magical and filled with memorable celebrations. Your kind words for our associates—Prabal, Renuka, Rohit, Dhruv, Aditya, Shailendra, Dinesh, and our reception and security teams—mean the world to us. We are thrilled that their efforts in curating personalized décor, thoughtful gestures, seamless dining experiences, and engaging entertainment made your celebrations truly special. It brings us great joy to hear that you enjoyed our offerings, and scenic spaces that bring alive the essence of Mussoorie. Creating such cherished moments for our guests is at the heart of what we do, and your recognition motivates us to continue crafting unforgettable experiences. We are grateful you chose to celebrate with us and truly look forward to welcoming you and your families back for more joyous occasions amidst the mountains. Warm regards, Amit Sachdeva General Manager JW Marriott Mussoorie Walnut Grove Resort & Spa
5.0分
家庭亲子
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Big thanks to Manager Shailnd at JW Marriott Mussoorie for their warm hospitality and amazing service. They made our stay super comfortable and memorable. Truly outstanding!
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酒店回复: Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you had such a comfortable and memorable stay with us at JW Marriott Mussoorie. Your kind words of appreciation for Shailendra and the team mean a lot, and we will be sure to share your compliments with them. We look forward to welcoming you back soon for yet another outstanding experience amidst the serene hills. Warm regards, Amit Sachdeva General Manager JW Marriott Mussoorie Walnut Grove Resort & Spa
5.0分
其他
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We had taken package of New Year Celebrations.We were 15 of us.We were fully satisfied with the arrangements. The entertainment experience was truly thrilling, Hospitality was courteous and great food. They saw to it that we were pampered to the hilt. 👏👏👏
5.0分
其他
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Greetings! Thanks a heap for the excellent services to the entire J W Marriott Clan for making our stay so comfortable and beautiful. Special thanks to Preeti from front desk, Abhishek from restaurant, Vijay and Narender from house keeping for their services. You all our doing a great job keep up the good work and bring smile to more faces.
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酒店回复: Dear Guest, Thank you so much for your heartfelt note of gratitude! We’re truly delighted to know that your stay with us was both comfortable and memorable. Your kind words for Preeti, Abhishek, Vijay, and Narender have been shared with them and they are overjoyed to have made a positive impact on your experience. It’s gestures like yours that inspire us to continue delivering warm, thoughtful hospitality every day. We look forward to welcoming you back to JW Marriott Mussoorie soon. Until then, sending you our best wishes from the hills! Warm Regards, Amit Sachdeva General Manager JW Marriott Mussoorie Walnut Grove Resort and Spa
你们的一位员工是Renuka，她对我们很好，照顾周到，帮助我们在JW度过了愉快的时光。食物也很棒。房间和酒店的景色都很棒。所有员工都非常友好。我们度过了一个美好的夜晚。下次一定还会再来的。
令人愉快且足够的服务，但是...位置偏远，旅行非常复杂，除非您租一辆带司机的汽车。友好的接待团队和餐厅有正确的选择。装饰值得稍微翻新一下。
Simply put, this hotel is a heaven on earth. I have been a sea lover and this was a sudden change of plan to visit the mountains, and, trust me, its been an eye opener. JW Marriott in Mussoorie is a 2 hours drive from Dehradun Airport passing by lush greenery all over. U can take a small break in between to taste their magical momos & Maggie noodles. Its worth a stop! The hotel is situated beyond the main Mall Road, about 20 mins drive. JWM is a jewel in the mountains, a beautiful landscaped garden welcomes you. Their hospitality is par excellence. Each and every staff are on their mark, polite, ever smiling and ready to help. The best part is that their senior most staff are always in attendance should u need any assistance. The hotel rooms are big and very comfortable. Pls try & book the valley view which may be a bit costlier but thats worth it. The breakfast is super fun with a mix of north and south cuisine. Delicious food and many live counters. The hotel also offers a hi-Tea in the evening which is called Khachdi, its a meet and greet event with some soulful live music and finger food ***** with their most popular tea called Kava/hot Toddy. I am sure you will consume more tea than liquor on this hill station. Honestly, this 1 hour between 4.30 pm to 5.30 pm is therapy. Hotel boasts of a luxury spa, swimming pool, which we could not venture due to the chill. The pool is not heat controlled. They have a huge gaming zone, perfect for the kids to enjoy. The location and the surroundings are breathtaking. Each moment is a treasure. We checked out all their restaurants and have just one word, Fantastic food! Stayed for 3 nights and i can only say i wanna go back soon in 2026. A big thank you to the entire team of JW Marriott and special thanks to Mr Prabal, who was always there to assist us. Simple Tips: 1. during your stay you must visit Landor & Kempty falls apart from visiting the Mall Road, which is over crowded all the while with street shopping and street food on offer. 2. Carry your woolen as per the season. 3. JW Marriott is a 5 Star super luxury hotel so be prepared with your budgets. But its worth the spend for the services they offer 4. A full time car/taxi with chauffer is a must for this location 5. Do enroll to their bonvoy loyalty programs for lucrative offers 6. Hotel has a homegrown plantation called Green House, must visit
This was my third trip to JW Marriott Mussoorie, and every time when I come here, I feel the same pampering and loving hospitality by the staff. I went there with my family and thoroughly enjoyed the stay for two nights starting from the wonderful cuisines they have in all their restaurants. Experience of evening High tea which they arrange for all their in-house guest is itself very beautifully arranged. The variety of snacks, Tambola, the music which they play. It’s very well done. So hats off to Mr Lamba who organises this stuff. My only feedback is to maintain the temperature of Indoor swimming pool little bit higher as 28 to 30° is pretty cool in winter time. Keep it up to the whole team will definitely visit again in future .
Stayed in the hotel for 1 Night with family ( Kids) , I am a Gold Elite Member for Marriott. Check-in Experience - The check-in was smooth, the rooms were ready and they upgrade one out of two rooms with the mountain view. Welcome drink was served. I found the lobby entrance a bit crowded, there is a Bar in there, some shopping area and it seems like a LOT of people were there. The tool a pre-auth on the card ( which they did not settle against the final bill ) Rooms, stay and activities - Everything about the rooms was great, neat and clean, had balconies to sit outside, minibar etc. There were a LOT of activities ( Both Complementary and paid ) , one can really enjoy , 100% marks to JW for these. Food - We had food in JW Cafe, one of the other cafe's was closed. There was NO Buffet for dinner, buffet was only available for morning breakfast. The food was Good, we tried some local mountain food and was well made. Service at dinner could have been better. Breakfast experience was really good Check-out - This was the most disappointing part. First of all, they did NOT adjust the pre-auth taken on the card towards the bill, they should be aware of pre-auth on card taken for the rooms and adjust or cancel those if they are using separate billing. Second, I did not see the Dinner bill posted, so I raised the concern about it, they found the bill and started to but BLAIM on us that we gave the wrong room numbers !!!, was totally surprised, If I had given the wrong room numbers, then why will I fix it during check-out ?? It was clearly overlook at their end and they should have just acknowledged that, instead of blaming the customer, not a experience that I want to remember. Thanks to the breakfast team and housekeeping for taking care during the stay.
Great experience! Excellent property to go with family! Lots of activities for kids ! Hi-Tea is amazing ! Wonderful singer ! I enjoyed the stay ! Spl thanks to Ms Ragini , Raunit and Mritunjay ! Keep it up guys ! You all are amazing hosts !
The stay at JW Marriott Mussoorie was a truly magical and luxurious experience, deserving of a solid five-star rating for its exceptional service, heartfelt hospitality, and mesmerizing ambiance . From the moment of arrival, the entire staff made every guest feel celebrated and welcomed. We were 5 families and friends and had a blast Exceptional Staff Hospitality The Duty Manager Prabal greeted us with warmth and professionalism, embodying an impeccable sense of hospitality throughout our visit. Renuka, the guest experience expert, went above and beyond in orchestrating delightful room decorations that made our friends’ consecutive birthday celebrations over the weekend truly special. Each detail was handled with care and enthusiasm . Unforgettable Dining & Experiences Special thanks to Rohit, the F&B Manager, who curated an unforgettable culinary experience by helping book fresh trout—a highlight for food lovers. Dhruv’s attentive F&B service made each meal seamless and satisfying. The live singing performances by Aditya as well as a fun game of Tambola added spectacular entertainment, creating vibrant evenings for everyone . Immaculate Rooms & Thoughtful Touches Gratitude goes to Shailendra and Dinesh, whose decorating skills and meticulous housekeeping kept our rooms both festive and immaculately clean. The beautiful towel swans crafted daily and thoughtful momentos offered a warm, personalized touch that enhanced our stay . Reception staff and hotel guards were unfailingly polite and always ready to assist, making every moment comfortable and secure. Facilities for Every Guest From the tranquil spa—enjoyed and highly recommended by one of our friends—to the inviting heated pool where children swam joyfully, the property offered abundant opportunities for relaxation and fun . Elegant indoor and outdoor lounge settings, breathtaking mountain views, and pastel balloon arrangements elevated every gathering. Five Star Memories Every interaction, meal, and experience was handled with a caring touch and genuine professionalism. The heartfelt gestures, beautiful décor, and joyful celebrations crafted by JW Marriott Mussoorie’s team made this getaway truly memorable and deserving of the highest acclaim—a spectacular five-star experience .
Big thanks to Manager Shailnd at JW Marriott Mussoorie for their warm hospitality and amazing service. They made our stay super comfortable and memorable. Truly outstanding!
We had taken package of New Year Celebrations.We were 15 of us.We were fully satisfied with the arrangements. The entertainment experience was truly thrilling, Hospitality was courteous and great food. They saw to it that we were pampered to the hilt. 👏👏👏
Greetings! Thanks a heap for the excellent services to the entire J W Marriott Clan for making our stay so comfortable and beautiful. Special thanks to Preeti from front desk, Abhishek from restaurant, Vijay and Narender from house keeping for their services. You all our doing a great job keep up the good work and bring smile to more faces.