酒店回复: Thanks so much for your review, Ellie. We're really glad you found the hotel clean and recently updated — and that our team was able to get you settled in early. That extra bit of flexibility can really make a difference. We're sorry, though, for the mix-up regarding the included meals. It’s good to hear the team resolved it with meal vouchers once the booking details were clarified. We’ll take a closer look at how this information is communicated during check-in so it’s smoother for future guests.Warm regards,Guest Experience Team
酒店回复: Dear Christa,Thank you for your thoughtful review and for recommending our property—it truly means a lot!We’re so glad you enjoyed the food and found our dining options satisfying. Your kind words about our team member working in the bar/restaurant haven’t gone unnoticed. We absolutely agree—his dedication and work ethic deserve all the recognition, and your acknowledgment of his efforts will certainly be shared with our leadership team. It’s feedback like yours that helps us celebrate our team and also evaluate where we need to better support them during peak times.We hope your next visit brings an even more seamless experience, and we’d be honored to welcome you back anytime.Warm regards,Guest Experience Team
酒店回复: Hi Devon — thank you for sharing your experience. We’re sorry the check-in time and room setup weren’t what you expected, especially when traveling with family. That’s a tough start, and it’s not the first impression we want for our guests. The concert weekend certainly brought unique transportation challenges, and we hear you on the shuttle suggestion, especially at that rate. We’ll be discussing this internally as we always want our offerings to reflect the value and needs of our guests during high-demand events.Warm regards,Guest Experience Team
酒店回复: Hi Toshiaki,Thank you for taking the time to share your experience! It’s wonderful to hear that you found our hotel comfortable and relaxing.Creating a peaceful atmosphere for our guests is always a priority, and it’s rewarding to know that we met your expectations. If there’s anything specific you’d like to see improved or any suggestions you have, please feel free to let us know. We’re here to ensure every stay is enjoyable.We look forward to welcoming you back soon!
酒店简洁装修风格，干净卫生，服务很好，告知前台睡眠不太好，前台特意安排了靠内的房间!酒店有免费停车场，对自驾人士友善!
这家酒店真是太棒了！地理位置绝佳，我们全家在周末活动结束后能很方便地过来。离餐饮、加油站和商店都很近。泳池看起来也很棒！办理入住的工作人员都很友好有礼。下次来麦迪逊，这绝对会是我们家的首选酒店。
这是一家非常豪华的汽车旅馆。
离机场很近，车程8-9分钟，对面就是麦当劳，喜欢的人可以有快餐，酒店大堂和楼道干净整洁，令人愉悦！房间也很干净，早餐不错！好评！
我的房间在没有任何通知的情况下被换了（从特大床房换成了双人床房）。
房间甚至还没准备好，清洁用品也没放进去。我不得不走回前台，换到了另一个房间（但仍然不是我预订的特大床房）。
前台的回复是“所有房间都已订满，抱歉”。
糟糕的体验！！！
酒店非常干净，而且是新装修的！他们还很贴心地让我们提前一小时入住房间。广告上说房费包含餐食，但入住时被告知并非如此，早餐需要额外付费。第二天，我们出示了餐食已包含在房费内的证明后，他们才给了我们特别的餐券。
总的来说，这家酒店非常棒，我会推荐给其他人。食物选择丰富，味道也非常好。不过，那个在酒吧/餐厅工作的人应该拿到双倍工资，因为他是酒吧/餐厅里唯一一个至少能做两个人工作的人。
希望我们能早点入住。另外，我们被告知这是一间连体房，但实际上不是。我们家旁边有三个孩子。另外，由于演唱会期间Uber的情况很糟糕，酒店应该为每晚550美元的客人提供班车服务。
我们的房间没有打扫，房间里的所有东西都是潮湿的。
一家舒适、放松的酒店。