酒店回复: Thank you for sharing your experience with us. We’re genuinely sorry to hear about the unpleasant odor in your room, as we know this can significantly impact comfort. Our housekeeping team has been alerted to ensure a thorough inspection and address any lingering dampness promptly. Your comfort is very important to us, and we’re grateful for the chance to make this right. We hope you’ll consider staying with us again to enjoy a fresh and welcoming experience.
5.0分
朋友出游
Spotless room and attended to daily. Very quiet with no noise from airport. Hallways were clean and elevators were fast.
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酒店回复: Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard by Marriott Asheville Airport was enjoyable. We look forward to seeing you soon. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
5.0分
其他
Front desk staff was very courteous, friendly and made great conversation every time we were in the lobby area.
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酒店回复: Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard by Marriott Asheville Airport was enjoyable. We look forward to seeing you soon. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
3.0分
其他
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Room was good. Front desk people were good. Will be staying at a hotel that gives coffee in the morning next time. Not a huge fan of Starbucks but that’s the only choice. $5 plus have to give tip for one cup of coffee with no refills unless you pay full price again and they used my same cup.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your room and had a positive experience with our front desk team.We’re sorry to learn that our current coffee options didn’t meet your expectations. Your comments about cost, refills, and service are very helpful, and we’ll be reviewing them with our team as we continue to evaluate ways to improve the guest experience. We understand how important a simple, convenient morning coffee can be, and we appreciate you letting us know how we can do better.We hope you’ll consider giving us another opportunity to welcome you back in the future.
5.0分
其他
Staff was prompt and friendly. Room was spotless. Check-in bag was appreciated and thoughtful.
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酒店回复: Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard by Marriott Asheville Airport was enjoyable. We look forward to seeing you soon. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
4.0分
其他
Very nice facility. Some staff were super nice. Front desk did not advise about getting the games in the lobby, even though we asked
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酒店回复: Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard by Marriott Asheville Airport was enjoyable. We apologize for any miscommunication with the lobby games. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
2.0分
家庭亲子
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We are used to staying at Hilton‘s and Hampton Inn. Our stay at Courtyard Marriott was disappointing. To begin with, we were given the keys to a room that had not yet been cleaned. So we had to go down and get a new key in go to a different room. I had tried to do the key online, but the woman behind the desk, said that doesn’t work most of the time. We are used to a free breakfast and at least free coffee on site. Most other issues were rather small, but they accumulated, such as only two tissues in the Kleenex box,……
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your initial room assignment and for not meeting your expectations regarding breakfast and amenities. We strive to provide a seamless and comfortable stay for all our guests, and it’s clear we fell short during your visit.Your comments about the key process, housekeeping, and amenities have been shared with our team to help us improve. We appreciate your honesty and hope you’ll consider giving us another chance in the future to provide the quality experience you expect and deserve.If there’s anything else you’d like to share or if we can assist you further, please don’t hesitate to reach out to us directly.
3.0分
其他
Right on the highway, no sleep because of truck noise all night
Also, cheapest T/P available
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酒店回复: Thank you for your honest feedback. We’re sorry to hear that the highway noise affected your sleep and that some aspects of your stay didn’t meet your expectations. We understand how important a restful night is, and we regret any discomfort caused.We appreciate your comments and will share them with our team as we continually work to improve the guest experience. If you decide to stay with us again, please don’t hesitate to reach out so we can do our best to accommodate your needs.Thank you again for staying with us.
5.0分
其他
Loved the airport shuttle. Also so convenient being able to walk to Cracker Barrel next door.
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酒店回复: Thank you for taking the time to share your experience with us, we're thrilled you enjoyed your stay, and we hope to welcome you back again soon!
房间很棒，就是电视有点小，跟房间大小不太匹配。除此之外，房间很安静也很干净。下次还会考虑入住。
这件作品有难闻的气味。就像他们洗地毯时，地毯干燥得不好，所有东西都留下霉味。
Spotless room and attended to daily. Very quiet with no noise from airport. Hallways were clean and elevators were fast.
Front desk staff was very courteous, friendly and made great conversation every time we were in the lobby area.
Room was good. Front desk people were good. Will be staying at a hotel that gives coffee in the morning next time. Not a huge fan of Starbucks but that’s the only choice. $5 plus have to give tip for one cup of coffee with no refills unless you pay full price again and they used my same cup.
Staff was prompt and friendly. Room was spotless. Check-in bag was appreciated and thoughtful.
Very nice facility. Some staff were super nice. Front desk did not advise about getting the games in the lobby, even though we asked
We are used to staying at Hilton‘s and Hampton Inn. Our stay at Courtyard Marriott was disappointing. To begin with, we were given the keys to a room that had not yet been cleaned. So we had to go down and get a new key in go to a different room. I had tried to do the key online, but the woman behind the desk, said that doesn’t work most of the time. We are used to a free breakfast and at least free coffee on site. Most other issues were rather small, but they accumulated, such as only two tissues in the Kleenex box,……
Right on the highway, no sleep because of truck noise all night
Also, cheapest T/P available
Loved the airport shuttle. Also so convenient being able to walk to Cracker Barrel next door.