酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
5.0分
商务出差
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Room was quite and clean. Staff was great. Went above and beyond. When we accidentally dropped our credentials for our Art Show for the next day, in the parking lot, the young man on the night desk tracked us to our room to return them. We would have been in trouble without them.
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酒店回复: Thank you for the perfect 10/10! We’re so glad you enjoyed a quiet, clean room and that our team could go above and beyond to return your Art Show credentials. It’s moments like these that make us proud of our staff. We can’t wait to welcome you back for another great stay!
5.0分
情侣出游
The room was neat and clean, nice set up, nice decor
Staff was professional and friendly
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酒店回复: Thank you for the 10/10! We’re so glad you enjoyed the room, decor, and our team’s service. We can’t wait to welcome you back soon!
5.0分
其他
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Everything was super clean. The staff was all lovely. I felt that everyone there was very proud of the hotel and its services. We were upgraded to a bigger room and it was very comfortable.
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酒店回复: Thank you for your wonderful review! We’re delighted to hear you enjoyed your upgraded room and that our team’s pride in the hotel shone through during your stay. It’s great to know you found everything clean and our staff so lovely. We truly appreciate your kind words and look forward to welcoming you back soon!
4.0分
其他
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Didn’t take the time to eat breakfast. There was an issue with keys when we first arrived, but the staff were being patient with some other guests who were pretty demanding. They were more than courteous and explained what was going on, we appreciated them.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. I’m sorry to hear that you didn’t have the opportunity to enjoy our breakfast, but I appreciate you mentioning it. It’s always a highlight for many of our guests, and we hope you can try it on your next visit.I also want to sincerely apologize for the key issue you experienced upon your arrival. It’s great to hear that our staff handled the situation with patience and courtesy, even when faced with demanding guests. Our team is trained to prioritize guest experience, and it's wonderful to know their efforts made a positive impact during your stay.Thank you again for your insights. We look forward to welcoming you back soon, hopefully under more seamless circumstances, so you can enjoy all that we have to offer!
5.0分
家庭亲子
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Extremely clean room!!! Especially the bathroom. The staff was most accommodating and made our stay most delightful! Breakfast was exceptionally very good with a large variety of protein-rich foods to choose from… best continental breakfast ever!!!! Thank you for making our stay most enjoyable❤️
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酒店回复: Extremely clean room, amazing breakfast, and staff that actually likes helping you? Sounds like we nailed it 😎 Thanks for the awesome review — we’ll be working hard to make your next stay just as ‘most delightful!
1.0分
其他
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We had first a maintenance man walj into our room, then they gave another guest a key to our room and he walk in on us. They also gave us the wrong room, two queens instead of a king. We moved rooms and one of the tvs would not shut off. They did fix the tv.
At breakfast they forgot to put out the oatmeal and the waffle batter.
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酒店回复: Thank you for sharing your experience. We’re sorry for the room mix-up and the brief breakfast hiccup, which occurred while a new associate was in training. Our team acted immediately to resolve everything, and we appreciate your understanding. We hope to welcome you back soon for a seamless and enjoyable stay!
1.0分
其他
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The manager Jamie baker, canceled my parents hotel reservation for a wedding in town we were attending and another couples room when they weren’t ready at 3 when we were at the hotel, when we returned after the wedding the rooms were given to other guests and we were told no card was on file but that’s not true. Then myself my wife and my parents were told the police would be called if we didn’t leave the hotel. The general manager is on a power trip. Thinking about suing after this.
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酒店回复: Thank you for sharing your feedback. We take all guest concerns very seriously and regret that your experience did not meet your expectations. I was not the associate you interacted with during this situation, but we are committed to ensuring the safety, comfort, and proper handling of all reservations at our property.We encourage you to contact the hotel directly so we can review the details of your stay and work toward a resolution. Our goal is to provide a professional and welcoming experience for all guests, and we appreciate the opportunity to address your concerns.
客户服务非常棒，负责早餐的夏洛特人超好，一切都很完美。9周后我会再来。
电视坏了，没法办理入住，等了45分钟才拿到钥匙。结果也没拿到钥匙，还是经理把我们带进去的。淋浴间脏得要命！差评！！
好的
Room was quite and clean. Staff was great. Went above and beyond. When we accidentally dropped our credentials for our Art Show for the next day, in the parking lot, the young man on the night desk tracked us to our room to return them. We would have been in trouble without them.
The room was neat and clean, nice set up, nice decor
Staff was professional and friendly
Everything was super clean. The staff was all lovely. I felt that everyone there was very proud of the hotel and its services. We were upgraded to a bigger room and it was very comfortable.
Didn’t take the time to eat breakfast. There was an issue with keys when we first arrived, but the staff were being patient with some other guests who were pretty demanding. They were more than courteous and explained what was going on, we appreciated them.
Extremely clean room!!! Especially the bathroom. The staff was most accommodating and made our stay most delightful! Breakfast was exceptionally very good with a large variety of protein-rich foods to choose from… best continental breakfast ever!!!! Thank you for making our stay most enjoyable❤️
We had first a maintenance man walj into our room, then they gave another guest a key to our room and he walk in on us. They also gave us the wrong room, two queens instead of a king. We moved rooms and one of the tvs would not shut off. They did fix the tv.
At breakfast they forgot to put out the oatmeal and the waffle batter.
The manager Jamie baker, canceled my parents hotel reservation for a wedding in town we were attending and another couples room when they weren’t ready at 3 when we were at the hotel, when we returned after the wedding the rooms were given to other guests and we were told no card was on file but that’s not true. Then myself my wife and my parents were told the police would be called if we didn’t leave the hotel. The general manager is on a power trip. Thinking about suing after this.