The room was so-so. vinyl flooring under ac unit was patched together. room was warm upon arrival. ac took long time to cool. tv was in bad location and not adjustable. I could barely see the TV from the bed. If I would have been able to rotate the screen some, it would have been great, but the wall mount would not allow me to do so. The staff was very friendly. Breakfast was good quality but there were few choices. I had stayed in another Holiday Inn Express in Beaumont, TX the day before and everything about that hotel except the friendliness of the staff was better. In that regard, the staff was the same at both locations. This just seems like an older property in need of some upgrades. I expect better quality for the price I paid to stay here.
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酒店回复: We are sorry we did not meet your expectations. We are still working on getting the finishing touches down.In regard to the price it was paid to a third party. We hope and look forward to your next visit.
3.0分
家庭亲子
The property needed a little TLC. It was clean, but it seemed older and in need of some cosmetic repairs, particularly noted in our bathroom.
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酒店回复: Thank you for taking the time to answer the survey. We are glad you enjoyed your stay. We are still working on getting the finishing touches down.We look forward to your next visit.
5.0分
其他
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The property is dated but it is clean. The bed is incredible!!! Pam G is awesome. I wanted to extend my stay and she was more than helpful. It is quiet and relaxing.
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酒店回复: We are glad you enjoyed your stay with us. We look forward to your next visit. In regard to the hotel needing updating. We recently completed renovations the beginning of this year. All Furniture, Toilets, Bathtubs and vanities are all brand new. We do have some areas that need to be completed such as cleaning up the paint jobs.We are working on these, but with a shortage in staff it is taking a while. Thanks for your feedback.
3.0分
家庭亲子
Needs some upgrades in the room. The carpet was stained and the sheet rock was crumbling in certain areas
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酒店回复: Thanks for your review. We have finished the renovations but are still in the process of completing the touchups that need to be done. It would be nice if the guests would be considerate of the property.
4.0分
情侣出游
With limited options in this area we were glad to find this place.
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酒店回复: We are glad you enjoyed your stay. We still have some things to remedy, We look forward to your next visit.
4.0分
其他
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A few minor details
Staff was very friendly,the Hotel was kept clean, Breakfast was good but could have been made bigger,the bathroom had just a little lighting around the mirror,which could have been more with a few canned lights. I guess still all and all. I would stay there again
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酒店回复: We are glad you enjoyed your stay. We are waiting on the bathroom lights that will be installed in the bathrooms. We look forward to your next visit.
5.0分
情侣出游
We have stayed multiple times. Staff is friendly, rooms always clean
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酒店回复: Thanks for your feedback. Our staff stives to make our guests feel at home. We are glad you enjoyed your stay and look forward to your next visit.
5.0分
其他
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GREAT STAY!!!!!
The hotel was very clean and smelled amazing. We were offered extra towels as we had children with us. The lady at the front desk (can't remember her name) was super nice and helpful. The breakfast was very good and plenty of it. Great stay and will come back again and again.
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酒店回复: We are glad you enjoyed your stay. We try to make our guests feel at home and comfortable. We look forward to your next visit.
1.0分
家庭亲子
Mold spots in bathroom and mold around baseboards. Ceiling has mold bleeding through from bathroom about our room.
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酒店回复: Thank you for taking the time to provide a review. We apologize for your inconvenience, I offered you another room to review and see that not all our rooms have issues. We glad you brought it to our attention. We have investigated the room and we have a water leak coming from the outside wall in the ceiling area. We are in the process of fixing the issues. Sometimes things happen and it was determined that it was not mold.We hope that your next visit to Livingston you can find a hotel that will suite your needs. Thanks
4.0分
家庭亲子
You can hear all the creaks and footfalls from upstairs. Real quiet after everyone goes to bed.
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酒店回复: Thank you for your feedback. We apologize for the noise. We look forward to you next visit.
Just Okay for Price Paid
The room was so-so. vinyl flooring under ac unit was patched together. room was warm upon arrival. ac took long time to cool. tv was in bad location and not adjustable. I could barely see the TV from the bed. If I would have been able to rotate the screen some, it would have been great, but the wall mount would not allow me to do so. The staff was very friendly. Breakfast was good quality but there were few choices. I had stayed in another Holiday Inn Express in Beaumont, TX the day before and everything about that hotel except the friendliness of the staff was better. In that regard, the staff was the same at both locations. This just seems like an older property in need of some upgrades. I expect better quality for the price I paid to stay here.
The property needed a little TLC. It was clean, but it seemed older and in need of some cosmetic repairs, particularly noted in our bathroom.
The property is dated but it is clean. The bed is incredible!!! Pam G is awesome. I wanted to extend my stay and she was more than helpful. It is quiet and relaxing.
Needs some upgrades in the room. The carpet was stained and the sheet rock was crumbling in certain areas
With limited options in this area we were glad to find this place.
A few minor details
Staff was very friendly,the Hotel was kept clean, Breakfast was good but could have been made bigger,the bathroom had just a little lighting around the mirror,which could have been more with a few canned lights. I guess still all and all. I would stay there again
We have stayed multiple times. Staff is friendly, rooms always clean
GREAT STAY!!!!!
The hotel was very clean and smelled amazing. We were offered extra towels as we had children with us. The lady at the front desk (can't remember her name) was super nice and helpful. The breakfast was very good and plenty of it. Great stay and will come back again and again.
Mold spots in bathroom and mold around baseboards. Ceiling has mold bleeding through from bathroom about our room.
You can hear all the creaks and footfalls from upstairs. Real quiet after everyone goes to bed.