酒店回复: 您好，Lori Z，感谢您最近入住孟菲斯大学假日酒店并分享您的反馈。感谢您的惠顾，也感谢您选择洲际酒店集团酒店及度假村作为您旅行的一部分。我们竭尽全力，力求成为最好的假日酒店。我们的目标是提供无缝衔接、轻松惬意的入住体验，但很遗憾我们未能如愿。我们非常重视您的反馈，并希望了解更多信息，并与相关团队分享。我已单独给您发送了消息，希望您尽快回复。您的忠诚对我们至关重要。希望您在未来旅行时选择洲际酒店集团酒店及度假村。此致，Jenilyn J. 客户经理 洲际酒店集团酒店及度假村服务
1.0分
家庭亲子
展开
We attended a family reunion banquet here, so I can’t comment on the sleeping rooms; however, the hotel temperature was warm in July weather. An extremely loud party next to our banquet room continuously disrupted our family time and drowned out our family guest speakers. No PA system made this problem worse. HUGE HOLE IN THE PARKING LOT WAS UNAVOIDABLE DUE TO ITS RUNNING THE FULL LENGTH OF THE PAVEMENT! I hope my car isn’t damaged because it was night and Though I was driving slowly, my front in dropped right into the large rut and I heard a loud scrapping as my tires cleared the wide cavern! I will never visit here again for any reason. It’s shameful that HI allows its repetition to be lowered to such poor conditions!
5.0分
家庭亲子
展开
This is a conveniently located hotel with plenty of amenities to have a relaxing stay. I was able to acquire a room that was located near the banquet facilities for my event I was hosting. The staff was very welcoming and accommodating when there were any questions. I will recommend staying here.
3.0分
独自旅行
展开
Though the staff and hotel was very nice, several vehicles were broken in to, including my car. At least 5 cars rear windows were busted. No values were taken. Because I had them with me. The police said it happens all the time. So, if you value your stuff, don’t go here.
1.0分
朋友出游
展开
I checked in the last week of February 2024, before check-in time, but the staff said, "We have a room ready." I was issued the swipe card to room 304. I swipe and enter the room only to observe an open, filled suitcase in the bedroom. I ran out and went to the desk. I informed the clerk that the room was occupied. The clerk apologized and said, "We will get you another room once one is available." A short time later, the clerk said we have a room available. I was issued the swipe card to room 117. I swipe and enter the room, only to see a laptop, tablet, and clothes. Again, I ran out and went to the desk. I informed the clerk that the room was occupied. The clerk had housekeeping check a third room. It was occupied. Finally, the fourth was not occupied. I did not feel safe. And I could have been hurt by the occupants. At check out, the clerk made a sarcastic comment regarding me telling my experience.
展开
酒店回复: Hi cyd b, Thanks for staying with Holiday Inn Memphis-University of Memphis. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message to obtain additional details. Again, thanks for staying with us. We value your input and would love to make it up to you. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
2.0分
家庭亲子
展开
Upon entrance into the hotel building there were condiment packages scattered on the floor. The table tops in the lobby was covered in crumbs. That's okay, I figured, housekeeping can not be everywhere and it probably just happened. These items remained through out our stay. The climate control in the room was loud and ineffective. The room was chilly. The fold out couch's cushions were mismatched and did not fit. We had to request sheets for the fold out bed. We only recieved a top sheet. No cover. There were only enough towels in the room for one person. Three of us were staying. We had to request towels. There were several small items around the hotel itself and our room that just needed fixed or replaced. Simple things like missing molding, or the curtains being off track to bigger items like loose light switches and pulled up carpets.
展开
酒店回复: Hello KRaeLives, Thank you for your recent stay at Holiday Inn Memphis-University of Memphis and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We strive to be the best Holiday Inn, but I'm sorry to learn about what happened. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so it won't happen again. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Sincerely, Jenilyn J. Case Manager IHG Hotels & Resorts Service
1.0分
其他
展开
I was here for a funeral and the staff, hotel conditions and manager are awful. Mold everywhere, rooms are not clean and disgusting and customer service is no where to be found. We had to leave early due to MOLD and so many other issues and they assured me I would be refunded promptly, nope still waiting a month later…..
展开
酒店回复: Hi Christen B, Thank you for choosing our Holiday Inn Memphis-University Of Memphis for your travel stay. We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry if you experienced some issues. I have provided your comments to our hotel management team for reference to enhance our service and facilities. I also sent you a private message to extend our help. We hope to create more positive memories with you when your travels bring you back to the area. Best regards, Dominador R. Case Manager IHG Hotels & Resorts Service
2.0分
其他
展开
Cannot recommend it. Though the reception staff was attentive, the spacious room was worn and the housekeeping was atrocious. Three nights and no housekeeping in my room. The soap dispenser in the shower was empty, and the Keurig coffee maker did not work, and had standing water and coffee grinds in the water receiver. I reported these immediately, but they were never addressed during my stay. The snacks and restaurants are highly overpriced, and the vending machines did not work. I did get my money back at the reception desk. If you do not have a car, the location is inconvenient to other restaurants, which are located about a mile away. The maintenance seems to be lacking as my colleagues also staying there had similar experiences. This is supposed to be a teaching hotel but I'm not sure that the lessons are sinking in. Certainly not emphasizing customer service.
展开
酒店回复: Hi Ken M, Thank you for staying at Holiday Inn Memphis-University of Memphis and for sharing your experience with us. We appreciate you for doing business with IHG Hotels and Resorts. Our hotel is constantly pioneering memorable, welcoming hotel experiences. I am sorry to learn about the conditions that prevented you from having a pleasant stay. IHG Hotels and Resorts cares about your experience, and we appreciate all the feedback we receive because we know it helps us in our goal of creating great hotels, guests love. Our hotel partners share this goal and will use your review to help us improve our service and develop ways to prevent any issues from reoccurring. Thank you again for taking the time to provide your insights and allowing us to improve. Sincerely, Crisel V. Case Manager IHG Hotels & Resorts Service
大品牌，靠谱
很棒的体验。员工非常友好和乐于助人。需要改进的地方是走廊和房间的地毯有污渍。另外，他们用的卫生纸质量很差。
我想给零分，但没办法。我们11月8日从纳什维尔抵达。我们从加拿大来田纳西州旅游，抵达之前已经旅行了一周。我们去办理入住手续时，他们告诉我们足球队可以延迟退房，所以我们的入住时间会延迟。我们可以接受稍微晚一点入住，但令我们惊讶的是，我们直到凌晨1点才能够入住。绝对令人无法接受的服务。客服经理迈克尔·沃勒姆一直告诉客人，你们可以把责任推到球队身上。真是缺乏风度。这是酒店的问题，把责任推到球队身上太小气了。是酒店允许三辆旅游巴士延迟退房，给所有82位想要入住的客人带来不便。他们不承担任何责任。我们试图找其他酒店，但已经没有空房了。我一晚上只睡了大概4个小时，不仅被收取了200美元的费用，而且房间也令人无法接受。乍一看，这是一间典型的酒店房间。然后你会看到地板上的污渍，天花板上通风口的污渍，还有暖通空调系统散发出的霉味。这家酒店显然不够干净。我敢肯定地毯已经好几年没洗了。我姐夫的白袜子因为踩到地毯上而变黑了。千万别浪费钱住在这里。这里很脏，客户服务也很差，完全是在浪费钱。我其实很同情前台的女士们，因为她们知道没有人对此感到满意。这毫无疑问是管理问题。找一个干净、欢迎公众光临的酒店，而不仅仅是接待一支足球队。我应该对这家酒店多做些调查，因为我会读一些评论，然后找其他地方住。
We attended a family reunion banquet here, so I can’t comment on the sleeping rooms; however, the hotel temperature was warm in July weather. An extremely loud party next to our banquet room continuously disrupted our family time and drowned out our family guest speakers. No PA system made this problem worse. HUGE HOLE IN THE PARKING LOT WAS UNAVOIDABLE DUE TO ITS RUNNING THE FULL LENGTH OF THE PAVEMENT! I hope my car isn’t damaged because it was night and Though I was driving slowly, my front in dropped right into the large rut and I heard a loud scrapping as my tires cleared the wide cavern! I will never visit here again for any reason. It’s shameful that HI allows its repetition to be lowered to such poor conditions!
This is a conveniently located hotel with plenty of amenities to have a relaxing stay. I was able to acquire a room that was located near the banquet facilities for my event I was hosting. The staff was very welcoming and accommodating when there were any questions. I will recommend staying here.
Though the staff and hotel was very nice, several vehicles were broken in to, including my car. At least 5 cars rear windows were busted. No values were taken. Because I had them with me. The police said it happens all the time. So, if you value your stuff, don’t go here.
I checked in the last week of February 2024, before check-in time, but the staff said, "We have a room ready." I was issued the swipe card to room 304. I swipe and enter the room only to observe an open, filled suitcase in the bedroom. I ran out and went to the desk. I informed the clerk that the room was occupied. The clerk apologized and said, "We will get you another room once one is available." A short time later, the clerk said we have a room available. I was issued the swipe card to room 117. I swipe and enter the room, only to see a laptop, tablet, and clothes. Again, I ran out and went to the desk. I informed the clerk that the room was occupied. The clerk had housekeeping check a third room. It was occupied. Finally, the fourth was not occupied. I did not feel safe. And I could have been hurt by the occupants. At check out, the clerk made a sarcastic comment regarding me telling my experience.
Upon entrance into the hotel building there were condiment packages scattered on the floor. The table tops in the lobby was covered in crumbs. That's okay, I figured, housekeeping can not be everywhere and it probably just happened. These items remained through out our stay. The climate control in the room was loud and ineffective. The room was chilly. The fold out couch's cushions were mismatched and did not fit. We had to request sheets for the fold out bed. We only recieved a top sheet. No cover. There were only enough towels in the room for one person. Three of us were staying. We had to request towels. There were several small items around the hotel itself and our room that just needed fixed or replaced. Simple things like missing molding, or the curtains being off track to bigger items like loose light switches and pulled up carpets.
I was here for a funeral and the staff, hotel conditions and manager are awful. Mold everywhere, rooms are not clean and disgusting and customer service is no where to be found. We had to leave early due to MOLD and so many other issues and they assured me I would be refunded promptly, nope still waiting a month later…..
Cannot recommend it. Though the reception staff was attentive, the spacious room was worn and the housekeeping was atrocious. Three nights and no housekeeping in my room. The soap dispenser in the shower was empty, and the Keurig coffee maker did not work, and had standing water and coffee grinds in the water receiver. I reported these immediately, but they were never addressed during my stay. The snacks and restaurants are highly overpriced, and the vending machines did not work. I did get my money back at the reception desk. If you do not have a car, the location is inconvenient to other restaurants, which are located about a mile away. The maintenance seems to be lacking as my colleagues also staying there had similar experiences. This is supposed to be a teaching hotel but I'm not sure that the lessons are sinking in. Certainly not emphasizing customer service.