Person at checkin asked intrusive questions that made me feel uncomfortable. I live in the same area and he asked about why I was staying there and I felt that was inappropriate to ask. I also experienced a large and unreasonable cleaning fee due to an unexpected health issue that unfortunately happened while I was sleeping. Very embarrassing for me and will not return to this property.
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酒店回复: Dear Guest,Thank you for taking your time to share your feedback. We sincerely apologize for this discomfort you experienced during your stay. Providing a respectful and welcoming environment for all our guests is our TOP priority, and we regret that your experience did not reflect this commitment. Your comment has been shared with our front desk team to ensure appropriate follow-up and additional training. Regarding the cleaning fee, we understand how unexpected circumstances can occur, and we appreciate your understanding as we maintain cleanliness standards for ALL guests. We value your feedback and will use it to improve future guests experiences.We hope you might consider giving us another opportunity to better serve you in the future.Best regards,Courtyard By Marriott Denton
5.0分
家庭亲子
Clean and friendly staff! Loved the hot tub, too. It’s also in a great area with several restaurants in walking area.
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酒店回复: Dear Guest!Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay, especially our clean accommodations, friendly team and relaxing hot tub. It is great to know you also appreciated our convenient location near local restaurants. We truly appreciate you choosing to stay with us and hope to welcome you back again soon for another GREAT experience.Best Regards,Courtyard By Marriott Denton
5.0分
情侣出游
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This property is located in a very convenient area and I regularly stay when in town visiting family. It’s clean which super important to me and the property is kept up well. Staff are always friendly from my experience.
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酒店回复: Dear Guest,Thank you for your wonderful review and for choosing to stay with us during your visits to the area. We are delighted to know you enjoyed our convenient location , clean accommodations, and friendly team . Providing a comfortable and welcoming experience for our guests is always our top priority, and its great to hear that reflected in your stay.We truly appreciate your loyalty and look forward to welcoming you back again soon!
2.0分
家庭亲子
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Apparently Marriott has developed the attitude of not needing to be of service to their customers unless they can charge extra for it. Instead of a free breakfast they would like you to buy a $7.00 starbucks. Instead of small danish in your room they would rather sell you a dried out one for $4.00 from a vending machine.Hilton prices for motel 6 service. As I checked out I ask the clerk why they discontinued the breakfast. He said "oh, we quit that so time ago. You might try Fairfield instead.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear that your recent stay did not meet your expectations and that you were disappointed with the breakfast options and overall value. We understand how important convenience and service are to our guests, and we regret that we fell short in this area.Your comment has been shared with our leadership team as we continually review our amenities and offerings to better serve our guests. We appreciate your honesty and the opportunity to improve. We hope you'll consider giving us another chance to provide the elevated experience that reflects Marriott standards!
3.0分
其他
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Rooms was nice. None of the ice machines worked on the second and third floor. And NO complementary breakfast. Wanted you to buy a breakfast. If we are going to buy a real breakfast it would not be at the hotels mediocre food. Just get a full breakfast when you leave.
4.0分
其他
Convenient location
Solid 3 star hotel. Convenient location. Helpful and friendly staff.
5.0分
家庭亲子
Good restaurants adjacent to hotel. Beautiful rooms with comfortable beds.
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酒店回复: Dear Guest!Thank you for sharing your wonderful feedback! We are delighted to hear you enjoyed our comfortable rooms and nearby dining options. It is always our goal to provide a relaxing and convenient stay for our guests. We look forward to welcoming you back for another exceptional experience soon! Warm Regards,Courtyard By Marriott Denton
5.0分
商务出差
Great stay
Hotel was clean and staff was very friendly. Only down side was the water pressure in the shower. VERY LOW...
酒店位置房间都很不错，工作人员人都蛮好有急事也给稍微延迟了一下退房，有需要还会再住
设施很干净。
Caution before booking at this location
Person at checkin asked intrusive questions that made me feel uncomfortable. I live in the same area and he asked about why I was staying there and I felt that was inappropriate to ask. I also experienced a large and unreasonable cleaning fee due to an unexpected health issue that unfortunately happened while I was sleeping. Very embarrassing for me and will not return to this property.
Clean and friendly staff! Loved the hot tub, too. It’s also in a great area with several restaurants in walking area.
This property is located in a very convenient area and I regularly stay when in town visiting family. It’s clean which super important to me and the property is kept up well. Staff are always friendly from my experience.
Apparently Marriott has developed the attitude of not needing to be of service to their customers unless they can charge extra for it. Instead of a free breakfast they would like you to buy a $7.00 starbucks. Instead of small danish in your room they would rather sell you a dried out one for $4.00 from a vending machine.Hilton prices for motel 6 service. As I checked out I ask the clerk why they discontinued the breakfast. He said "oh, we quit that so time ago. You might try Fairfield instead.
Rooms was nice. None of the ice machines worked on the second and third floor. And NO complementary breakfast. Wanted you to buy a breakfast. If we are going to buy a real breakfast it would not be at the hotels mediocre food. Just get a full breakfast when you leave.
Convenient location
Solid 3 star hotel. Convenient location. Helpful and friendly staff.
Good restaurants adjacent to hotel. Beautiful rooms with comfortable beds.
Great stay
Hotel was clean and staff was very friendly. Only down side was the water pressure in the shower. VERY LOW...