酒店回复: I am very sorry that you did not like the Tru concept. Thank you for taking the time to leave us a review.
3.0分
商务出差
原文
翻译提供方：Google
我在530房间住了2晚，但是因为晚上的噪音而无法入睡。
展开
酒店回复: Thank you for your recent stay at Tru by Hilton Albany Crossgates Mall. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to give us your thoughts.
5.0分
其他
Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here.
展开
酒店回复: I am happy to see that you enjoyed your stay here with us. It is very nice to have the mall so close. Thank you for taking the time to leave us a review. Hope to see you again.
5.0分
情侣出游
Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
展开
酒店回复: I am happy to see that you found the staff to be helpful and sweet and that you enjoyed the breakfast and room. Thank you for taking the time to leave us a review. Hope to see you again.
5.0分
其他
展开
no chairs in lobby Breakfast what a joke bread waffles made scratch more bread no jelly boiled eggs???? no varieties of tea cereal in plastic containers nice feel to dining area nothing had children with me very Tacky i pre paid or i would have left looked like a NY welfare hotel
酒店回复: Thank you for your feedback.
5.0分
其他
展开
Excellent Customer Service
Excellent customer service! Got to the hotel at 130pm hoping to check in early to get ready for a wedding! ShaQuan allowed us to check in early with no issues or hesitation! Another shout out to her for being so accommodating!!!
酒店回复: Thank you for your feedback!
4.0分
其他
展开
Tru hotels have been great! We love that there’s space for kids to have fun as well as adults! We appreciate the fact that dogs are allowed so our buddy can travel with us too! The breakfast staff were especially nice and caring by bringing a baby dining seat out every morning for us. I think the only downside would maybe be that for such a cool and updated hotel, something simple like their toilet paper should be off the same quality as the other toiletries they provide. Our room was great, but the air conditioner had a mildewy smell which we weren’t fond of with our baby also in the room. We still enjoyed our stay because the location was very central and walkable to Crossgates Mall.
展开
酒店回复: I am happy to hear that you enjoyed your stay with us. I am sorry for the smell in the room; I am going to have someone look into that in that. Thank you for letting us know. Hope to see you again
5.0分
情侣出游
Clean room and they accommodated for my special request
展开
酒店回复: I am happy to see that you enjoyed your stay and that we were able to meet your special request. Thank you for taking the time to leave us a review. Hope to see you again.
5.0分
情侣出游
Nice hotel, but construction next door was annoying
展开
酒店回复: I am happy to see that you enjoyed your stay here with us. Thank you for taking the time to leave us a review. Hope to see you again soon.
5.0分
家庭亲子
展开
Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.
展开
酒店回复: I am so happy to hear that you enjoyed your stay here with us. Thank you for taking the time to leave us a review. Hope to see you again.
干净但简陋，甚至缺少插座和床头灯。从州际公路很难到达。
我在530房间住了2晚，但是因为晚上的噪音而无法入睡。
Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here.
Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
no chairs in lobby Breakfast what a joke bread waffles made scratch more bread no jelly boiled eggs???? no varieties of tea cereal in plastic containers nice feel to dining area nothing had children with me very Tacky i pre paid or i would have left looked like a NY welfare hotel
Excellent Customer Service
Excellent customer service! Got to the hotel at 130pm hoping to check in early to get ready for a wedding! ShaQuan allowed us to check in early with no issues or hesitation! Another shout out to her for being so accommodating!!!
Tru hotels have been great! We love that there’s space for kids to have fun as well as adults! We appreciate the fact that dogs are allowed so our buddy can travel with us too! The breakfast staff were especially nice and caring by bringing a baby dining seat out every morning for us. I think the only downside would maybe be that for such a cool and updated hotel, something simple like their toilet paper should be off the same quality as the other toiletries they provide. Our room was great, but the air conditioner had a mildewy smell which we weren’t fond of with our baby also in the room. We still enjoyed our stay because the location was very central and walkable to Crossgates Mall.
Clean room and they accommodated for my special request
Nice hotel, but construction next door was annoying
Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.