酒店回复: Susan, thank you for sharing your feedback. The location’s convenience is something many guests appreciate, and it's great to hear you enjoyed being close to nearby attractions. It’s unfortunate that your stay did not meet expectations in terms of comfort and room atmosphere. Please contact me directly so we can discuss further and make it right. Your remarks on sustainability and room servicing are noted. Your input is valued as efforts continue toward providing the best guest experience possible.
酒店回复: LISA, thank you for sharing your feedback. The team understands your concerns and always aims to deliver a comfortable experience for every guest. Comments regarding the condition of the accommodations and timing are taken seriously, and your perspective on the added food and parking charges is appreciated. Your feedback is valued and will be considered for ongoing improvements.
酒店回复: Lisa, thank you for sharing your experience. I'm truly sorry to hear that you and your husband did not receive the accessible room you had booked. I understand how critical those accommodations are, and I deeply regret that we were unable to meet your needs—especially when it created an unsafe situation due to the lack of proper grab bars and the step-in bathtub. That’s not the level of care I want any guest to experience.Please contact me so we can discuss further and make things right. I’d love to personally take care of you the next time you are back in The Woodlands. Please do not hesitate to reach out to me directly. Your comfort and safety are my top priorities, and I truly appreciate the opportunity to make this right.
酒店回复: Rikke, takk for at du bodde hos oss på Hilton Garden Inn Houston The Woodlands. Jeg er glad for å høre at du satte pris på tjenesten fra teammedlemmene mine, likte frokosten og syntes at innkvarteringene var komfortable og rene. Når det gjelder kommentarene om treningsstudioet, er dine innspill verdsatt og vil hjelpe oss når jeg gjør fremtidige forbedringer. Jeg er glad for at du totalt sett hadde et fint opphold og håper å ønske deg velkommen tilbake snart.
酒店回复: Marie, thank you for sharing your thoughts. Your comments regarding amenities and the water in your room are appreciated and will be noted for future considerations. The feedback about the property’s appearance is valuable as updates are continually evaluated. Wishing you enjoyable travels on your next visit to the area.
卫生、环境和服务都是不错的。房间内设施用品简单，经济型酒店，比如没有玻璃杯，就两个纸杯。
房间比较小，设施有些老旧，总体还不错
房间设施一般，服务还可以，早餐说得过去，有点儿小贵
花园酒店，环境不错
很喜欢这家酒店，步行即可到达市场街和辛西娅·伍兹·米切尔馆，但如果人行道有夜间照明就更好了。
遗憾的是，我们的住宿体验不太好，房间潮湿黏腻（即使恒温器设置在60度），特大床睡起来也很不舒服。
客房服务做得很好，房间也很干净，但没有回收利用，毛巾用过一次就被更换了，尽管我们把毛巾挂起来晾干/重复使用。
我们预订了两间房，只有一间下午3点就准备好了，我们被告知房间里有人，他们正在等他们离开，好让我们打扫房间。房间里一股霉味。如果我们不能入住，那规定入住时间还有什么意义？早餐18美元？停车费15美元？每晚250美元，绝对不值！
抵达时，他们没有我们*******的预订记录，所以入住时请务必提供希尔顿的确认号码。水压很低，热水不稳定，不过他们到我们房间修好了。*******的房价不含早餐。除此之外，这里很棒，事情解决后他们也帮了我们很多忙。
我为坐轮椅的丈夫预订了一间无障碍客房。但我订的不是无障碍客房，他们也没法帮我们挪动。这给我和我丈夫带来了不安全的情况，因为无障碍客房里除了浴缸台阶边有一个扶手外，没有其他扶手。
不错的酒店，但感觉很旧
在这里住了 5 晚，因为……工作。
工作人员总是乐于助人、态度友善，早餐非常好，床很舒适，清洁度也很好。整个酒店看起来都很旧，尤其是健身房，非常小，设备简陋，而且有股陈旧的汗臭味。
总体来说，入住体验很好。
酒店还不错，就是有点老旧。没有免费咖啡是个大问题，休斯顿的水尝起来像硫磺，根本没法喝……只能用瓶装水。如果下次再来，我们会选择一家更新的酒店。