酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to know you found your stay decent and comfortable. Our team works hard to provide a pleasant experience for every guest, and your comment is appreciated. We look forward to having you stay with us again in the future.Sincerely, Response Management team
3.0分
家庭亲子
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Staff was great. However, we had a King bed suite for 3 people and there were no sheets or pillowcases for the couch bed in the room and the telephone in the room didn’t work, so we had to down from the 4th floor to the check-in desk to get them. Also there was no TV guide in the room and had to get that at the check- in desk.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad the staff made your stay pleasant and that the suite provided the space you needed. We have noted your comments regarding the missing bedding for the couch bed, the nonworking telephone, and the need to request a TV guide, and these points will be reviewed with our team. Your feedback is appreciated as we enhance guest comfort. We hope to welcome you again soon.Sincerely, Response Management team
4.0分
家庭亲子
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Excellent hotel. Would have liked more day-to-day variety on the breakfast bar, especially biscuits. Shower water pressure was fairly low on the fifth floor, and it took a long time to get hot water.
Otherwise, I felt it was a good hotel, fairly priced.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are pleased to know you found the hotel comfortable and fairly priced. We have noted your comments regarding breakfast variety, water pressure and wait time for hot water and will review these with our team. Your feedback helps us continue improving overall comfort for guests. We hope to welcome you again soon.Sincerely, Response Management team
5.0分
情侣出游
Enjoyed our stay at Hampton Inn on our way to Florida. Clean, comfortable beds, great breakfast. We would stay here again.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are pleased to know your stay at Hampton Inn was enjoyable, with clean and comfortable beds and a satisfying breakfast. Our team is dedicated to providing a welcoming and well-maintained environment, and it is great to see that reflected in your visit. We look forward to welcoming you again.Sincerely, Response Management team
3.0分
其他
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Staff was excellent. Hotel is run down a bit. Room 419 --- bathroom light above sink is inoperable, Bathtub faucet drips, tea is all caffeine downstairs. Not nearly as nice as most Hamptons/Hiltons in our travels. But ,the staff was excellent.
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酒店回复: Dear Guest,Thank you for your feedback. We are pleased to know you appreciated the excellent service from our staff. We have noted your comments regarding the maintenance issues in Room 419 and the tea selection and will review them with our team. Your insights help us improve the overall guest experience. We hope to welcome you again soon.Sincerely, Response Management team
3.0分
其他
Room was a bit dirty. No soap by the sink, had to use the shower gel. Ironing board was broken and there was hair on the bathroom floor from a previous guest.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused by the cleanliness and maintenance issues mentioned. Your comments regarding the soap, ironing board, and bathroom condition have been noted and will be reviewed with our housekeeping and maintenance teams to ensure a more comfortable stay for future guests. We hope to welcome you again soon.Sincerely, Response Management team
3.0分
其他
Wanted a king room and also wanted a stall shower. Most rooms do not have stall showers.
Breakfast not as good as in the past
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酒店回复: Dear Guest,We appreciate your feedback and are glad you shared your preferences regarding the king room and stall shower. Your comments about breakfast have been noted and shared with our team for improvement. We hope to welcome you again soon.Sincerely, Response Management team
3.0分
其他
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The staff was very friendly and the room nice clean and roomy. The only con was ……it was very difficult for my wife and I to get good sleep due to the uncomfortable extremely thin pillows. I tried folding them, but it didn’t help…..causing me to wake up with a back ache.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you enjoyed the friendly staff and clean, spacious room. Your comments about the pillows have been noted and will be shared with our management team to explore better bedding options for improved comfort. We appreciate your input and look forward to your next visit.Sincerely, Response Management team
3.0分
其他
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Liked, easy access to the freeway
Did not like: the limited amount of food in the breakfast menu, the hot food was cold most of the time, like the sausage, eggs and potatoes
Coffee and water for tea were cold, I went to go have breakfast and I had to wait for the hotel staff to finish serving themselves, because they were all gathered in the food area. The first day it was good, they’re were two ladies that were working hard to make sure everything was available, that was morning of 10/17/25 the two ladies working in that area were very attentive, and kept the area clean.
The morning of 10/18 and 10/19 the food was very cold and they were not replacing what needed, like I said the staff gathered in the food area to eat and I had to wait for them to finish serving themselves
The room was horrible dirty, I have pictures
I was looking for something that felt under the bed and that’s how I discovered trash under the bed and the carpet was filthy, I believe there’s mold on the side of the ac unit, the walls and everything else, the bed covers were stained
The fridge and all around was disgusting dirty
Front desk staff were very nice,
Maintenance staff knocked on my door for no reason and I felt very unsafe
He said that my phone was not working and to let him in, I said NO my phone works perfect then I called the front desk to ask if they had sent someone to my room and they said NO
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酒店回复: Dear Guest,Thank you for your feedback. We are glad to know you found our front desk team courteous and appreciated the easy freeway access. We regret the inconvenience caused by the housekeeping and breakfast issues mentioned. Your detailed feedback has been shared with the respective departments to ensure immediate attention and improvement for a better guest experience moving forward.Sincerely, Response Management team
4.0分
情侣出游
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Clean hotel, friendly evening and morning desk service. Breakfast seemed limited, just one choice of coffee and it wasn't very good.
Very clean bedroom and bathroom.
Would definitely stay again
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酒店回复: Dear Guest,Thank you for your kind feedback. We are delighted to know you found our hotel clean and enjoyed the friendly service from our team. Your comments about breakfast and coffee options have been noted for improvement. We are glad you would stay with us again and look forward to welcoming you back.Sincerely, Response Management team
这是一个不错的住宿地点^^
Staff was great. However, we had a King bed suite for 3 people and there were no sheets or pillowcases for the couch bed in the room and the telephone in the room didn’t work, so we had to down from the 4th floor to the check-in desk to get them. Also there was no TV guide in the room and had to get that at the check- in desk.
Excellent hotel. Would have liked more day-to-day variety on the breakfast bar, especially biscuits. Shower water pressure was fairly low on the fifth floor, and it took a long time to get hot water.
Otherwise, I felt it was a good hotel, fairly priced.
Enjoyed our stay at Hampton Inn on our way to Florida. Clean, comfortable beds, great breakfast. We would stay here again.
Staff was excellent. Hotel is run down a bit. Room 419 --- bathroom light above sink is inoperable, Bathtub faucet drips, tea is all caffeine downstairs. Not nearly as nice as most Hamptons/Hiltons in our travels. But ,the staff was excellent.
Room was a bit dirty. No soap by the sink, had to use the shower gel. Ironing board was broken and there was hair on the bathroom floor from a previous guest.
Wanted a king room and also wanted a stall shower. Most rooms do not have stall showers.
Breakfast not as good as in the past
The staff was very friendly and the room nice clean and roomy. The only con was ……it was very difficult for my wife and I to get good sleep due to the uncomfortable extremely thin pillows. I tried folding them, but it didn’t help…..causing me to wake up with a back ache.
Liked, easy access to the freeway
Did not like: the limited amount of food in the breakfast menu, the hot food was cold most of the time, like the sausage, eggs and potatoes
Coffee and water for tea were cold, I went to go have breakfast and I had to wait for the hotel staff to finish serving themselves, because they were all gathered in the food area. The first day it was good, they’re were two ladies that were working hard to make sure everything was available, that was morning of 10/17/25 the two ladies working in that area were very attentive, and kept the area clean.
The morning of 10/18 and 10/19 the food was very cold and they were not replacing what needed, like I said the staff gathered in the food area to eat and I had to wait for them to finish serving themselves
The room was horrible dirty, I have pictures
I was looking for something that felt under the bed and that’s how I discovered trash under the bed and the carpet was filthy, I believe there’s mold on the side of the ac unit, the walls and everything else, the bed covers were stained
The fridge and all around was disgusting dirty
Front desk staff were very nice,
Maintenance staff knocked on my door for no reason and I felt very unsafe
He said that my phone was not working and to let him in, I said NO my phone works perfect then I called the front desk to ask if they had sent someone to my room and they said NO
Clean hotel, friendly evening and morning desk service. Breakfast seemed limited, just one choice of coffee and it wasn't very good.
Very clean bedroom and bathroom.
Would definitely stay again