When we got into the room the first thing we see is a live roach and then get towards the bed and AC and there is a dead roach. Just not a very good impression at all. Then the AC did not work very well. Overall not satisfied and will not be returning at all.
5.0分
情侣出游
Very quick and courteous. The room was very nice, not a lot of frills but everything you need
2.0分
家庭亲子
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The check-in host was great, super friendly and quick. The room look nice and clean but then…. I went to shower and i shut the door and there it was…MOLD!! Not just a little a lot, in my opinion. Not good Tru! DO BETTER
4.0分
其他
Live little lizard in our room. Dead bugs on ground level at bottom of the stairs. Rooms were comfortable. Breakfast was very good
2.0分
其他
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When I checked into the first room there was stuff all over the floor, the toilet was dirty and the air-conditioning unit was making a god-awful sound. I called the front desk and asked to switch rooms (they were nice and no issues). Then I checked into a new room, and the air was making the god-awful sound but was a tad bit better. Overall was not real happy with the quality of this hotel and when I come into town for work I wouldn't be staying there again.
1.0分
其他
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Dried blood on a towel, 20 min to check in because computers were off. Manager came in and checked us in finally. Tons of dust in bathroom vent. Stains on bedsheet. Breakfast was inedible. Juice machine was producing water only and worker saw but didn’t fix it. She was folding towels at the front desk. Not friendly staff at all, not evening/night or day shift. Broken remote, missing backing of remote. So many things - the management does not care about how this place is ran. I would be so embarrassed if I was responsible for running this place and it looked & operated like this. We will never stay here again. Probably never in a Tru hotel anywhere because of this.
2.0分
其他
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Minimalist Hotel
The front desk person could not tell us how to get the TV to work. The beds were very uncomfortable and the bathroom toilet was so low on the floor we had to use the ones in the lobby area. There wasn’t even a glass or cup in the room for water. And the room was almost $200. Will never stay at a Tru again.
1.0分
其他
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Receptionist staff wasn't friendly and don’t greet upon arrival to the hotel. Front Door to hotel room was not swept. Had to wait 4 hours for clean towels as there wasn’t any clean linens and they had to call in a housekeeper to do laundry. Room was dirty on our first day. I had to get housekeeper to come and clean the room .
2.0分
商务出差
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The shower was disgusting. There is green mold growing on the shower door. Very unhealthy for guests and made me uncomfortable in that room. The TV was fuzzy so it was unwatchable. Would not stay there again
暂无评论
When we got into the room the first thing we see is a live roach and then get towards the bed and AC and there is a dead roach. Just not a very good impression at all. Then the AC did not work very well. Overall not satisfied and will not be returning at all.
Very quick and courteous. The room was very nice, not a lot of frills but everything you need
The check-in host was great, super friendly and quick. The room look nice and clean but then…. I went to shower and i shut the door and there it was…MOLD!! Not just a little a lot, in my opinion. Not good Tru! DO BETTER
Live little lizard in our room. Dead bugs on ground level at bottom of the stairs. Rooms were comfortable. Breakfast was very good
When I checked into the first room there was stuff all over the floor, the toilet was dirty and the air-conditioning unit was making a god-awful sound. I called the front desk and asked to switch rooms (they were nice and no issues). Then I checked into a new room, and the air was making the god-awful sound but was a tad bit better. Overall was not real happy with the quality of this hotel and when I come into town for work I wouldn't be staying there again.
Dried blood on a towel, 20 min to check in because computers were off. Manager came in and checked us in finally. Tons of dust in bathroom vent. Stains on bedsheet. Breakfast was inedible. Juice machine was producing water only and worker saw but didn’t fix it. She was folding towels at the front desk. Not friendly staff at all, not evening/night or day shift. Broken remote, missing backing of remote. So many things - the management does not care about how this place is ran. I would be so embarrassed if I was responsible for running this place and it looked & operated like this. We will never stay here again. Probably never in a Tru hotel anywhere because of this.
Minimalist Hotel
The front desk person could not tell us how to get the TV to work. The beds were very uncomfortable and the bathroom toilet was so low on the floor we had to use the ones in the lobby area. There wasn’t even a glass or cup in the room for water. And the room was almost $200. Will never stay at a Tru again.
Receptionist staff wasn't friendly and don’t greet upon arrival to the hotel. Front Door to hotel room was not swept. Had to wait 4 hours for clean towels as there wasn’t any clean linens and they had to call in a housekeeper to do laundry. Room was dirty on our first day. I had to get housekeeper to come and clean the room .
The shower was disgusting. There is green mold growing on the shower door. Very unhealthy for guests and made me uncomfortable in that room. The TV was fuzzy so it was unwatchable. Would not stay there again