酒店回复: Hi Joseph. Thank you for your feedback and for taking the time to share your experience with us. We're thrilled to hear that everything was great during your stay and that you found the rest of our staff wonderful.However, we deeply apologize for the behavior of our first shift desk team member. This is not the standard of service we strive to provide, and we regret that their attitude impacted your experience. We take your comments seriously and will address this with our team to ensure all of our staff provide friendly and helpful service to our guests.We appreciate your honest feedback, and we hope to have the chance to welcome you back for an even better experience next time.

酒店回复: Hi Hope. Thank you for taking the time to write a review. We are happy to hear that you found our hotel excellent and well maintained. As well as our team members being pleasant and our full buffet breakfast. We like to make sure our Guests feel like we're a home away from home when they stay here. We look forward to seeing you the next time you are in our area.

酒店回复: Sheila,Thank you for taking the time to give us your feedback on your most recent stay with us! We are pleased to hear you had such a great experience with us! When choosing us you receive the welcoming and comfort like being at your home away from home! We hope to see you again soon! Thank you again!

酒店回复: ¡Gracias por elegir Holiday Inn Express & Suites! Me gustaría disculparme por los problemas que enfrentó durante su estadía. Mi equipo y yo definitivamente dejamos caer la pelota. Nuestro objetivo siempre es garantizar que se cumplan los estándares de limpieza y parece que no lo fueron. Esta será una gran oportunidad de entrenamiento para mi equipo. Por favor acepte mis más sinceras disculpas. Espero que le dé a nuestra propiedad otra oportunidad en el futuro.