Half of the hallway we were on was under construction, debris all over the floor on the entire hallway. Everything smelled like smoke despite signs posted as a smoke free facility. Once we were in the room we discovered part of a vacuum on one of the counters, filth on multiple surfaces, rust on every metal surface, holes in walls etc. We got new sheets (not from the hotel) and covered the bed in order to feel comfortable enough to sleep. Once lights were off and tv was on an uncomfortable amount if bugs came out to keep us company. We just got home and bagged everything to leave in the heat until able to wash just to be sure. Lady at the desk was nice at check in though.
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酒店回复: My apologies for failing to meet your expectations. Thank you for choosing Suburban Studios and sharing your experience.
5.0分
情侣出游
Yes it was clean and quiet didn’t have any issues with the room it was very pleasant
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酒店回复: Thank you for choosing Suburban Studios Birmingham for your hospitality needs.
2.0分
其他
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Floor was sticky and dirty. In general was a run down room and gross. Did appreciate the thermos of coffee in the morning. Building interior is in need of updating.
But Very friendly staff!!
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酒店回复: Thank you for choosing Suburban Studios and also for sharing your experience. We will use your comments for training purposes to make better stays for suture guest. Hope to see you again...
1.0分
朋友出游
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Smelled disgusting like cigarettes everywhere, there was absolutely no security. It's a located in a great area, just a terrible place to stay. Ended up booking a hotel next door instead.
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酒店回复: Please accept my sincere apology for failing to meet your expectations. We will use your comments to make the needed adjustments. Warm regards..
1.0分
其他
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DONT STAY HERE
This hotel was awful from the check in to the room. Smelled of **** outside, in hallways, in the room. We were a party of three, but ended up a party or 20 or more with all the roaches! Had to take our own trash out! Awful experience, never been so happy to leave!
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酒店回复: Thank you for choosing Suburban Studios. My apologies for failing to meet your expectations. We will use your comments to make the needed adjustments. Best wishes...
1.0分
其他
Smell of rugs was sickening, phone did not work , no trash can in room, only place to sit was on the bed
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酒店回复: Please accept my apologies for failing to meet your expectations. We will use your comments for training purposes and to make a better guest experience. Best wishes...
5.0分
其他
Liked ice, sofa bed really tough
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酒店回复: Thank you for choosing Suburban Studios Birmingham and also for sharing your experience.
1.0分
商务出差
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It was terrible! There was trash under the bed. The room was covered with cockroaches and other bugs! The staff didn't seem to care... To say the least we left before the reservation was over. Do Not Recommend!!
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酒店回复: Thank you for choosing the Suburban Studios Homewood. I sincerely apologize for the inconvenience and hopefully in the future you'll allow us the opportunity to serve you again and show you an awesome stay. Best wishes...
1.0分
其他
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This property is terrible. Dirty and smelly. Nasty covers on bed. Smoky. Nasty ceiling. Roaches. Pictures on the website looks nithing like that in person.I didnt even stay. Walked i. And right back out.
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酒店回复: Thank you for choosing Suburban Studios for your hotel needs. I want to apologize for the unsatisfactory experience you had. I wish that your issues were brought to our attention while you were here, so we could have addressed immediately and accordingly. I will use your comments for training purposes and addressing your mentioned comments. Thank you...
1.0分
其他
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Absolutely Disgusting
This hotel should be condemned! The pictures are absolutely misleading! Hotel is completely out-dated. Many solicitors standing around the outside of the property. The units are filthy, roach infested, toilet tissue had mold, unit had mold, mildew smell in the unit, unit not cleaned, i can go on and on and on!!!
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酒店回复: My apologies for the unsatisfactory stay. I wish that you had left the details as in your name or room number so that I can address your comments immediately and accordingly. The pictures are true of this property, and yes outdated is true. We are in the beginning stages of a renovations. I hope that you'd take the take to call me directly with any further details that you'd care to share. Best wishes....
Half of the hallway we were on was under construction, debris all over the floor on the entire hallway. Everything smelled like smoke despite signs posted as a smoke free facility. Once we were in the room we discovered part of a vacuum on one of the counters, filth on multiple surfaces, rust on every metal surface, holes in walls etc. We got new sheets (not from the hotel) and covered the bed in order to feel comfortable enough to sleep. Once lights were off and tv was on an uncomfortable amount if bugs came out to keep us company. We just got home and bagged everything to leave in the heat until able to wash just to be sure. Lady at the desk was nice at check in though.
Yes it was clean and quiet didn’t have any issues with the room it was very pleasant
Floor was sticky and dirty. In general was a run down room and gross. Did appreciate the thermos of coffee in the morning. Building interior is in need of updating.
But Very friendly staff!!
Smelled disgusting like cigarettes everywhere, there was absolutely no security. It's a located in a great area, just a terrible place to stay. Ended up booking a hotel next door instead.
DONT STAY HERE
This hotel was awful from the check in to the room. Smelled of **** outside, in hallways, in the room. We were a party of three, but ended up a party or 20 or more with all the roaches! Had to take our own trash out! Awful experience, never been so happy to leave!
Smell of rugs was sickening, phone did not work , no trash can in room, only place to sit was on the bed
Liked ice, sofa bed really tough
It was terrible! There was trash under the bed. The room was covered with cockroaches and other bugs! The staff didn't seem to care... To say the least we left before the reservation was over. Do Not Recommend!!
This property is terrible. Dirty and smelly. Nasty covers on bed. Smoky. Nasty ceiling. Roaches. Pictures on the website looks nithing like that in person.I didnt even stay. Walked i. And right back out.
Absolutely Disgusting
This hotel should be condemned! The pictures are absolutely misleading! Hotel is completely out-dated. Many solicitors standing around the outside of the property. The units are filthy, roach infested, toilet tissue had mold, unit had mold, mildew smell in the unit, unit not cleaned, i can go on and on and on!!!