Room terrible bugs we booked for 2 nights got up in morning asked for our money back for the second night we checked out had 3 different charges on my credit card oct 18th 177.00 100.00 and 154.80 they put 226.00 back on our card so that adds up to 205.80 for the one night it was 127.00
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酒店回复: My apologies for the issues you endured. Thank you for choosing Suburban Studios Birmingham.
1.0分
其他
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This was worst motel I’ve ever stayed at. Staff at front desk gives you false information, and then weeks later you’re arguing with manager who is extremely rude! Terrible choice. Photos are not of actual rooms.
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酒店回复: My apologies for giving you all the needed information and not agreeing to your perception of the issues you encountered. Best wishes....
1.0分
其他
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The buildings were not locked. Anyone could have gotten in. The stairwell and hallways were dirty, disgusting, and smelled terrible. The room was not clean like i would expect from a hotel that cost $170+ for 1 night. Stains were on the chair and carpet. The kitchen was gross. From the wall behind the stove to the fridge that was nasty inside and out.The bathroom ****** too. There was hair on the walls in the bathroom as well as questionable stains on the wall. There were ants on the table and window. I didn't even want to sit on the bed.
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酒店回复: My apologies for the failure to meet your expectations. We are in the process of renovating the property and I will be using your comments for training purposes to make better stays for future guest. Thank you for your choosing Suburban Studios Birmingham.
1.0分
商务出差
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Don't Do It, Go somewhere else!!!
I would give this property and staff a half star if possible. To begin, EVERTHING in this hotel is outdate, missing, or broken. I was charged $200 a night for a room with malfunctioning tv's, no hot water, no closets or even a rod to hang up clothing. Front desk was no help and didn't give a damn about anything other than charging your card. Then charged me 3 different "taxes" for state, city, and county. I would not recommend this hotel to anyone, do yourself a favor and go next door to the better hotel! The entire property gives off a Norman Bates mixed with a circus vibe.
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酒店回复: My apologies for failing to meet your expectations. Though I noticed you stayed the entire 2 nights in one of the newly renovated rooms at the rate you accepted at the time of booking, and you still say that its outdated. I can only think that this just was not the place for you. I can honestly say the only thing missing was the hanging rod, but there is a 3-hook shelf for hanging garments in the closet. Apologies, but we have no control of what taxes are to be charged, we are only responsible for collecting them. The tax break down is shown when making reservations though. Thank you for choosing Suburban Studios
2.0分
其他
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Half of the hallway we were on was under construction, debris all over the floor on the entire hallway. Everything smelled like smoke despite signs posted as a smoke free facility. Once we were in the room we discovered part of a vacuum on one of the counters, filth on multiple surfaces, rust on every metal surface, holes in walls etc. We got new sheets (not from the hotel) and covered the bed in order to feel comfortable enough to sleep. Once lights were off and tv was on an uncomfortable amount if bugs came out to keep us company. We just got home and bagged everything to leave in the heat until able to wash just to be sure. Lady at the desk was nice at check in though.
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酒店回复: My apologies for failing to meet your expectations. Thank you for choosing Suburban Studios and sharing your experience.
5.0分
情侣出游
Yes it was clean and quiet didn’t have any issues with the room it was very pleasant
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酒店回复: Thank you for choosing Suburban Studios Birmingham for your hospitality needs.
2.0分
其他
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Floor was sticky and dirty. In general was a run down room and gross. Did appreciate the thermos of coffee in the morning. Building interior is in need of updating.
But Very friendly staff!!
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酒店回复: Thank you for choosing Suburban Studios and also for sharing your experience. We will use your comments for training purposes to make better stays for suture guest. Hope to see you again...
1.0分
朋友出游
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Smelled disgusting like cigarettes everywhere, there was absolutely no security. It's a located in a great area, just a terrible place to stay. Ended up booking a hotel next door instead.
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酒店回复: Please accept my sincere apology for failing to meet your expectations. We will use your comments to make the needed adjustments. Warm regards..
1.0分
其他
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DONT STAY HERE
This hotel was awful from the check in to the room. Smelled of **** outside, in hallways, in the room. We were a party of three, but ended up a party or 20 or more with all the roaches! Had to take our own trash out! Awful experience, never been so happy to leave!
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酒店回复: Thank you for choosing Suburban Studios. My apologies for failing to meet your expectations. We will use your comments to make the needed adjustments. Best wishes...
1.0分
其他
Smell of rugs was sickening, phone did not work , no trash can in room, only place to sit was on the bed
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酒店回复: Please accept my apologies for failing to meet your expectations. We will use your comments for training purposes and to make a better guest experience. Best wishes...
Room terrible bugs we booked for 2 nights got up in morning asked for our money back for the second night we checked out had 3 different charges on my credit card oct 18th 177.00 100.00 and 154.80 they put 226.00 back on our card so that adds up to 205.80 for the one night it was 127.00
This was worst motel I’ve ever stayed at. Staff at front desk gives you false information, and then weeks later you’re arguing with manager who is extremely rude! Terrible choice. Photos are not of actual rooms.
The buildings were not locked. Anyone could have gotten in. The stairwell and hallways were dirty, disgusting, and smelled terrible. The room was not clean like i would expect from a hotel that cost $170+ for 1 night. Stains were on the chair and carpet. The kitchen was gross. From the wall behind the stove to the fridge that was nasty inside and out.The bathroom ****** too. There was hair on the walls in the bathroom as well as questionable stains on the wall. There were ants on the table and window. I didn't even want to sit on the bed.
Don't Do It, Go somewhere else!!!
I would give this property and staff a half star if possible. To begin, EVERTHING in this hotel is outdate, missing, or broken. I was charged $200 a night for a room with malfunctioning tv's, no hot water, no closets or even a rod to hang up clothing. Front desk was no help and didn't give a damn about anything other than charging your card. Then charged me 3 different "taxes" for state, city, and county. I would not recommend this hotel to anyone, do yourself a favor and go next door to the better hotel! The entire property gives off a Norman Bates mixed with a circus vibe.
Half of the hallway we were on was under construction, debris all over the floor on the entire hallway. Everything smelled like smoke despite signs posted as a smoke free facility. Once we were in the room we discovered part of a vacuum on one of the counters, filth on multiple surfaces, rust on every metal surface, holes in walls etc. We got new sheets (not from the hotel) and covered the bed in order to feel comfortable enough to sleep. Once lights were off and tv was on an uncomfortable amount if bugs came out to keep us company. We just got home and bagged everything to leave in the heat until able to wash just to be sure. Lady at the desk was nice at check in though.
Yes it was clean and quiet didn’t have any issues with the room it was very pleasant
Floor was sticky and dirty. In general was a run down room and gross. Did appreciate the thermos of coffee in the morning. Building interior is in need of updating.
But Very friendly staff!!
Smelled disgusting like cigarettes everywhere, there was absolutely no security. It's a located in a great area, just a terrible place to stay. Ended up booking a hotel next door instead.
DONT STAY HERE
This hotel was awful from the check in to the room. Smelled of **** outside, in hallways, in the room. We were a party of three, but ended up a party or 20 or more with all the roaches! Had to take our own trash out! Awful experience, never been so happy to leave!
Smell of rugs was sickening, phone did not work , no trash can in room, only place to sit was on the bed