酒店回复: Dear Guest, Thank you for your review. Please accept my sincere apologies for the level of service and lack of housekeeping that you received; this is not the Home2 Suites norm, as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff, and I hope that the next time you are in the area, you will come to stay with us again and experience improved customer service. Sincerely, Cindel Albaugh, GM
4.0分
其他
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Great Staff, Good Location, Nice Breakfast. The room was nicely appointed, bed comfortable but needed more attention to detail from a cleanliness aspect. Desk chair severely worn/torn, floor lamp rusty, carpeting dirty.
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酒店回复: Thank you for taking the time to write to us. We're pleased to hear that you found our staff welcoming, our location ideal, and our breakfast delicious. However, we regret that there were issues with cleanliness and that you found our furniture outdated. We sincerely apologize for any inconvenience this may have caused and hope to have the pleasure of hosting you again soon for a perfect stay that I am confident we can provide.
5.0分
其他
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Perfect for me
This is a great place. Check in is super easy and friendly service. The establishment is neat and clean. The room is spacious with a comfortable seating area, large fridge, microwave and plenty lighting. Workout area and pool is always nice to have available. Breakfast is convenient and stocked. Coffee, tea or cocoa for your liking.
4.0分
其他
I wish I had read the message about checking in without needing to go to the desk. It would have been faster.
3.0分
其他
kind of loud
The floor above me was playing music incredibly loud for a couple of hours
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酒店回复: I apologize for the noise pollution from the room above that disrupted your comfort during your stay. Your satisfaction is our top priority, and I regret that we did not meet your expectations. We appreciate your feedback as it helps us improve the guest experience. Thank you for taking the time to share your review. We hope to welcome you back for a better stay.
2.0分
其他
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Very disappointed stay
I have to say i was somewhat disappointed with this stay. The room smelled like old mop water, the blinds didnt work so we couldnt pull them down all the way at night. The bed was hard and the pillows were worn out...not firm at all. The rolling chair in the room was EXTREMELY old. So old that the arm covering was peeling off. I received a text asking how my stay was and i mentioned the blinds and i never received a follow up response. We definitely won't be staying at this Home 2 next time we visit my in-laws.
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酒店回复: We genuinely want to create a bright, fresh, and comfortable experience for all our guests, and I’m truly sorry that we fell short during your stay. Your feedback means a lot to us, and we appreciate you taking the time to share your thoughts. Our team reviews all input to find ways we can improve. We sincerely hope you might consider giving us another chance, as we would love the opportunity to provide you with the comfort you deserve.
4.0分
家庭亲子
I stayed there many years ago when it was brand new. It is still a good hotel; but the wear & tear of the carpet in the rooms is evident.
4.0分
其他
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The whole experience was pleasant and comfortable! The staff was friendly, the room was clean and fashionable (loved the bathroom wallpaper!) My room was very close to the elevator and ice machine so no complaints there.
2.0分
其他
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No one to help at check-in, room smelled horrible. Asked for help with that, they sent no one to help after stating they were sending someone. Elevators were broken and my husband is disabled. Bad experience all around. Will not stay again.
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酒店回复: Dear Guest, Offering fresh rooms is undoubtedly one of our standards; however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Additionally, I regret the long elevator wait times. We would appreciate your taking the time to share candid feedback that fosters improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Cindel Albaugh, GM
3.0分
其他
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A bit disappointing
The staff was very helpful, pleasant, and efficient. The location was convenient. However, the toilet didn't flush well. We didn't report it until check out as we discovered it upon returning to the room late and we were checking out the next morning. We used to plunger that was provided in the room. The room needed a more thorough wipe down (switch plates, appliances, baseboards).
抵达后，电梯坏了，被告知已经拨打了维修电话，但我当时在三楼！！上下那么多楼梯让我胸口剧痛，呼吸困难。到达房间后，客房服务人员在走廊打扫房间，我们的垃圾还没清空。垃圾桶里堆满了之前猜到的垃圾。
Great Staff, Good Location, Nice Breakfast. The room was nicely appointed, bed comfortable but needed more attention to detail from a cleanliness aspect. Desk chair severely worn/torn, floor lamp rusty, carpeting dirty.
Perfect for me
This is a great place. Check in is super easy and friendly service. The establishment is neat and clean. The room is spacious with a comfortable seating area, large fridge, microwave and plenty lighting. Workout area and pool is always nice to have available. Breakfast is convenient and stocked. Coffee, tea or cocoa for your liking.
I wish I had read the message about checking in without needing to go to the desk. It would have been faster.
kind of loud
The floor above me was playing music incredibly loud for a couple of hours
Very disappointed stay
I have to say i was somewhat disappointed with this stay. The room smelled like old mop water, the blinds didnt work so we couldnt pull them down all the way at night. The bed was hard and the pillows were worn out...not firm at all. The rolling chair in the room was EXTREMELY old. So old that the arm covering was peeling off. I received a text asking how my stay was and i mentioned the blinds and i never received a follow up response. We definitely won't be staying at this Home 2 next time we visit my in-laws.
I stayed there many years ago when it was brand new. It is still a good hotel; but the wear & tear of the carpet in the rooms is evident.
The whole experience was pleasant and comfortable! The staff was friendly, the room was clean and fashionable (loved the bathroom wallpaper!) My room was very close to the elevator and ice machine so no complaints there.
No one to help at check-in, room smelled horrible. Asked for help with that, they sent no one to help after stating they were sending someone. Elevators were broken and my husband is disabled. Bad experience all around. Will not stay again.
A bit disappointing
The staff was very helpful, pleasant, and efficient. The location was convenient. However, the toilet didn't flush well. We didn't report it until check out as we discovered it upon returning to the room late and we were checking out the next morning. We used to plunger that was provided in the room. The room needed a more thorough wipe down (switch plates, appliances, baseboards).