我在携程点评了近两百家酒店，极少给出差评。

此次给差评的原因只有一个：酒店明明犯了错，却始终拒绝承认，还不断狡辩。

酒店因为私人活动提前终止了泳池使用，但 从未提前通知住客。酒店却坚称已经发了电子邮件，房间里也放置了纸质通知。但我既没有收到任何相关邮件，房间内也完全没有看到所谓的文件。

我选择这家酒店，就是冲着泳池和双子塔景观而来。结果当天17点到泳池，却被现场告知因私人活动关闭，住客无法进入——没有提前告知，没有任何解释。向酒店反馈后，只得到一句敷衍的“抱歉”，既无补偿，也无诚意沟通。

更糟糕的是，酒店在后续沟通中一直用“请知悉我们今天有私人活动，请善意理解”这样的语气，看似礼貌，实际完全推卸责任。不是犯错本身，而是撒谎和不承认错误，让人无法接受。

所谓的“双子塔景房”也名不副实。躺在床上根本看不到双子塔，只能趴在窗台角落里勉强看到一小部分。

硬件同样令人失望：装修陈旧，花洒附件松动易脱落，浴缸放水系统故障，每次使用后都要麻烦酒店人员来排水。以这个价格来说，根本不匹配。

如果你看重泳池、服务或双子塔景观，我不建议选择这家酒店。

我向来极少给酒店差评，但这次是因为：酒店犯错可以理解，但撒谎、狡辩和拒绝承担责任不能接受。

I’ve reviewed nearly two hundred hotels on Ctrip, and I rarely give negative reviews.

The only reason for this one is simple: the hotel clearly made a mistake, yet refused to admit it and kept making excuses.

The hotel ended pool access early due to a private event, but never informed guests in advance. They insisted that an email had been sent and that a paper notice was placed in the room. I received no such email, and there was absolutely no notice in my room.

I chose this hotel specifically for the pool and the view of the Twin Towers. But when I went to the pool at 5 p.m. on the day of arrival, I was told on the spot that it was closed for a private event and guests could not enter—no prior notice, no explanation. When I raised the issue with the hotel, all I got was a perfunctory “sorry,” with no compensation and no sincere attempt to address the situation.

What made it worse was the hotel’s tone in subsequent communication:

“Please be informed that we have a private event today. Kindly understand.”

It sounded polite, but it was essentially shifting the blame. The problem wasn’t the mistake itself—it was the denial, the excuses, and the dishonesty.

The so-called “Twin Towers view room” was also misleading. You definitely cannot see the towers from the bed; you have to lean against the window to catch a small corner of the view.

The hardware was equally disappointing: dated decor, shower fittings that kept falling off, and a bathtub that wouldn’t drain properly—I had to call staff every time to release the water. For the price charged, this is unacceptable.

If you care about the pool, the service, or the Twin Towers view, I would not recommend this hotel.

I almost never give hotels negative reviews, but this time I had to—because mistakes are understandable, yet lying, denying responsibility, and making excuses are not.

住过最差的w酒店

我要狠狠吐槽一下

酒店卫生间是漏水的 洗个澡水漫金山

浴袍是脏的

沿马路的房间摩托车从晚上23:00能听到凌晨3:00

和酒店放映如上情况 让我在房间等着 派人上门维修 淋浴间。 合着我来旅游是来监工修淋浴间的？还得在房间等着？

沟通多次房间问题 不愿意给我们换房

携程平台非常负责 一直尽力帮我和酒店沟通协调

酒店处理态度极差 一直未给反馈 从前一天的晚上22:00等消息到第二天下午14:00

再吐槽一下餐食 和服务 早餐难吃 东西也不多 每天都一样 还去了酒吧 23:00就不做鸡尾酒了 只能纯饮，酒类非常少，服务态度也很差 无人领位无人点单。

总而言之柬埔寨w酒店非常辣鸡 让我对吉隆坡的印象也跌到谷底

对了如果要在双子塔那侧的房间还要加钱哦

还有 我们订的三人房 所有东西都只给了两份。。。总之就是很后悔很差劲 and 退押金巨慢

酒店地理位置是溢价的信心之源，在吉隆坡一夜感受一下KLCC地标双峰塔还是值得来打卡的。携程上订的这间是给同行的父母订的，另一间是在万豪官方订的，钛金卡用了升级券给升了双峰塔景观套，会员严格三选一，送大堂吧的两杯酒饮和一些小食。晚上7点之后12楼的泳池变身酒吧，夜店风拍照打卡地。晚上接上的摩托党有点多，如果睡眠比较浅的话最好带上耳塞才能好好休息。早餐是自助配合当地特色的单点菜单，单点品类口味都不错，就是体验当地特色Tarik(奶茶)时记得得要less sweet，要不然就是致死量的甜度。餐厅服务员很专业，服务很好。总之是适合打卡吉隆坡城市中心的酒店。