酒店回复: Dear Guest, We sincerely appreciate you taking the time to share your comments with us. Your feedback is very valuable and helps us identify opportunities to continuously improve our service.We deeply regret the situation you experienced during your stay Hilton Garden Inn Mexico City Santa Fe.After reviewing our digital logs, we confirmed that we have a report related to the air conditioning and the curtains, which was registered at 13:34 hrs. by our front desk agent on duty. This report was created at the moment you were attempting to proceed with your check‑out, which is why you were informed of the corresponding penalty, as there were no previous reports in our system prior to that time.Following this, we sent our Maintenance team to inspect the issues mentioned. According to our internal follow‑up, after you returned to the room, no additional reports were generated by our team regarding these matters. Although our high occupancy at that time did not allow us to offer a room change, the established inspection and repair protocol was followed to address the concerns.It is also important to mention that the same agent who registered the report was the one who completed your check‑out on the 22nd, and according to our records, no additional comments were received during that process. In addition, our reception agent contacted your agency, which understood that there was no previous report in our records prior to departure time and that we acted in accordance with established protocols. We sincerely apologize for any inconvenience this situation may have caused you and thank you once again for bringing it to our attention. Please do not hesitate to contact us if you require any further clarification.Best regards
在墨西哥城 这个酒店算比较实惠 很不错的。早餐非常的丰富...水果很好吃...前台服务也很好 非常热情细心
这家酒店的体验非常差，不推荐入住。
首先房间遮光极差，晚上几乎没办法好好睡觉；而且房间没有窗式空调，空调开和不开的噪音都很大，严重影响睡眠质量。
毛巾都是灰黑灰黑的
其次，厕所门设计很不合理，是木质推拉门，非常难推开。我在使用时甚至被门夹到，指甲都被撞伤了，体验非常糟糕。
我已经无法接受这个房间，于是向酒店申请换房。结果我在楼下等了将近两个小时都没有任何处理结果。工作人员一直说现在很忙、没有房间，但我很难相信一家酒店完全没有空房可以调换，整体服务态度也很敷衍。
本来只是因为临时来住，想着随便订一家，没想到体验这么差。整体来看，无论设施还是服务都不达标，不会再来，也不推荐给别人。
很干净环境很好👍正好是走廊尽头的房间，阳光很充足，但是空调中控有点不好用，不过多试几次还是可以调的
酒店比较火爆，早餐具有当地风情，玉米片不错～
24小时健身房永远是加分项。
这次酒店的自营Taxi服务必须给好评！因为是墨西哥国庆日，UBER司机要么拒载要么挂着等我取消去机场的订单。酒店Taxi小哥Alex帮我比导航预计还快的时间帮我赶到机场！十分感谢！
感觉是个假希尔顿。早餐十分一般，能吃的不多。衣服忘在里面，当天晚上打电话，说客服下班了，第二天再打，再打就是等啊等啊等啊。打了十个电话终于打通了，说没有。
设施：旧
卫生：一般，有味道
环境：展会近
服务：差
卫生：地毯真的好脏，房间里一股麻味，枕头上、被子上、窗帘上都是一股浓浓的烟味。
早餐合并到旁边doubletree了，食物不干净，水果上有碎头发，咖啡超难喝，没有现磨咖啡。泡茶的热水也总是没有！
一切都很好，早餐也非常美味。
非常漂亮
因为突**况，我延迟了两三天入住。结果他们说我预订的全部四晚都被取消了，尽管我本来还有两个晚上要住。他们也拒绝退款，所以我只支付了半天房费，因为我本该在晚上赶飞机，但他们却几乎收了全价。前台人员从没好心提醒我，过夜住宿和这种短时住宿差不了多少钱。后来我决定过夜，因为我重新安排了第二天的航班（我有一个会议，赶不上原来的航班）。等我回到酒店买水的时候，他们问我要房间号，结果新的前台告诉我我本该退房了，因为有个备注说我只能住到晚上六七点。我可是下午两点才入住的，真是好笑。我为那半天付了差不多70美元，然后我跟他们说要延期到第二天下午两点，他们又收了我将近80美元。一点人情味都没有，我绝对会联系预订平台，要求退还他们拒绝退还的、我未使用的那四晚房费。他们说我第三天出现也算“未入住”，真是可笑。这简直就是一种诈骗手段，我非常讨厌。但我只能算了。