酒店回复: I am sorry to hear that we failed you, please accept our apologies for not so good customer service and not offering you to change rooms, please consider staying with us again so that we can make it right for you.
5.0分
其他
原文
翻译提供方：Google
靠近地铁
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酒店回复: Dear Paula,Thank you for taking time to share your experience with us. We are thrilled you enjoyed your stay at Hilton Garden Inn Arlington/Courthouse. We hope to have the pleasure of welcoming you back to our hotel soon!
1.0分
朋友出游
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Very bad experience, I showed up for the check in and the lady that stayed there overnight was very rude giving me an attitude. She didn’t even want to open the door I had to tell her I’m checking in then she got upset because she had to work because of me a customer. I’m never going back there. I was afraid to ask questions and I had an unpleasant stay
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酒店回复: Dear Mr. Miguel,Thank you for staying with us here at Hilton Garden Inn Arlington/Courthouse. We understand how important it is to provide our guests with a positive stay experience, and we apologize for not meeting this expectation. As a valued Hilton Honors Member, your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
5.0分
其他
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The staff at the front desk are welcoming and accommodating. In deed to change my room due to the street noise, they accommodated my request with willingness to make sure I’m comfortable. They offered to keep my luggage in a safe room since I arrived early to my check in time. I was able to start my sightseeing journey a bit earlier :) Will plan to stay here again when in town. Highly recommend this hotel.
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酒店回复: Dear Iman,Thank you for taking time to share your experience with us. We are thrilled you enjoyed your stay at Hilton Garden Inn Arlington/Courthouse. We hope to have the pleasure of welcoming you back to our hotel soon!
5.0分
商务出差
Room was very clean. Thermostat worked great. Hall/Lobby was clean. Front desk staff was very helpful.
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酒店回复: Thank you for taking time to share your experience with us. We are thrilled you enjoyed your stay at Hilton Garden Inn Arlington/Courthouse. We hope to have the pleasure of welcoming you back to our hotel soon!
3.0分
朋友出游
Staff were not very friendly. Wifi access was poor and dropped out continually. Did not enjoy the experience.
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酒店回复: Thank you for staying with us here at Hilton Garden Inn Arlington/Courthouse. We understand how important it is to provide our guests with a positive stay experience, and we apologize for not meeting this expectation. As a valued Hilton Honors Member, your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
环境：优美，服务周到
健身房不错。早餐很贵。房间很干净。
总体不错 离机场近
这简直超出了我的预期。房间又大又干净。
我在前台遇到的第一个人很不友好，当我再次问他我需要什么时，他显然看起来很厌恶。不过其他人还是很友善的。房间很干净，但窗牌坏了，百叶窗一直关着不动，挡住了外面的景色和阳光进入房间。我投诉了，但他们甚至没有为我提供更换房间。周边环境非常安全，前往华盛顿特区也非常方便。
靠近地铁
Very bad experience, I showed up for the check in and the lady that stayed there overnight was very rude giving me an attitude. She didn’t even want to open the door I had to tell her I’m checking in then she got upset because she had to work because of me a customer. I’m never going back there. I was afraid to ask questions and I had an unpleasant stay
The staff at the front desk are welcoming and accommodating. In deed to change my room due to the street noise, they accommodated my request with willingness to make sure I’m comfortable. They offered to keep my luggage in a safe room since I arrived early to my check in time. I was able to start my sightseeing journey a bit earlier :) Will plan to stay here again when in town. Highly recommend this hotel.
Room was very clean. Thermostat worked great. Hall/Lobby was clean. Front desk staff was very helpful.
Staff were not very friendly. Wifi access was poor and dropped out continually. Did not enjoy the experience.