酒店回复: Gracias por tomarse el tiempo para compartir sus comentarios. Lamentamos sinceramente que el ruido de la calle y las ventanas no selladas hayan afectado su descanso durante su estadía con nosotros.Estamos trabajando en mejoras a nivel de infraestructura como parte de una renovación programada para el próximo año, y su observación será tenida en cuenta dentro de esas prioridades.Agradecemos su visita a Hotel Duval y esperamos tener la oportunidad de brindarle una experiencia mucho más cómoda en el futuro.
5.0分
朋友出游
原文
翻译提供方：Google
完美的托福
5.0分
情侣出游
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Room was nice enough but the Hotel was great for food. Drinks and relaxing atmosphere. The complimentary breakfast and mamosas were a bonus! Will go back for more FSU game day trips.
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酒店回复: Thank you for your kind words! We're so glad to hear you enjoyed the relaxing atmosphere, great food and drinks, and of course—the complimentary breakfast and mimosas!We love being part of the FSU game day experience and can’t wait to welcome you back for your next visit. Go Noles!
1.0分
其他
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Check-in was okay, and the valet service was excellent — very prompt and professional. However, our overall stay was disappointing. We requested towels twice and never received them. Eventually, we had to go down to the front desk ourselves to get them. Our room was not cleaned during our stay, and the TV did not work properly — it kept cutting off. When we reported it to the front desk, the staff said there wasn’t much they could do, though they did contact the engineer.
The overall cleanliness of the room was acceptable, but one of the elevators was out of order, which was inconvenient. Considering these issues, our experience did not meet expectations, especially for the price and reputation of the hotel.
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酒店回复: Thank you for taking the time to share your feedback. While I’m pleased to hear you had a smooth check-in and enjoyed the professionalism of our valet team, I’m truly sorry that other aspects of your stay did not meet expectations.I want to sincerely apologize for the inconvenience you experienced regarding housekeeping and the delay in receiving requested towels. That is not the level of service we strive to deliver, and your comments have been shared with our team to ensure we address these service gaps immediately.Regarding the in-room TV issues — we understand how frustrating that must have been. Unfortunately, our building experienced an equipment failure from our cable provider that impacted service property-wide. While our engineering team worked closely with the provider to resolve the issue as quickly as possible, I regret that we couldn’t resolve it during your stay.You also noted the inconvenience of having one elevator out of service. We understand the added stress this can cause during high-occupancy periods, and we appreciate your patience.That said, I’m pleased to share that Hotel Duval will be undergoing a full renovation next year, with exciting updates planned for both guest rooms and public areas — including modernization of our technology and infrastructure. We are committed to ensuring that future stays reflect both the elevated design and service that our Autograph Collection name promises.Thank you again for your honest review. Your feedback helps us grow, and I do hope we’ll have the opportunity to welcome you back in the future to experience the improvements firsthand.
5.0分
其他
Very friendly and helpful staff. 20 minute walk to FSU. Clean, quiet, and character (not a generic hotel).
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酒店回复: Thank you for the glowing review! We're so pleased to hear you enjoyed your stay with us — especially our friendly team and the unique charm of our historic property.Being just a short walk from FSU makes Hotel Duval a favorite for campus visits, and we’re thrilled to have provided a clean and quiet retreat during your time in Tallahassee.We look forward to welcoming you back again soon — and next time, don’t forget to catch the sunset views from our rooftop at Level 8!
5.0分
情侣出游
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I could not recommend this hotel enough. I’m a college student with not a whole lot of money, but I wanted to come visit my partner at FSU. I wanted something close by that I could walk to campus from since I came on the bus, but I also did not want something too expensive. This hotel gives you the best bang for your buck. I paid $240 TOTAL, and it was better than the 300+ hotels in the area. Obviously this is not a value resort, but all of the cheap hotels in the area are apparently unclean and very unsafe. This hotel costed just a little bit more, but was nicer than most of the very expensive hotels I’ve stayed in. The room was VERY clean, and the staff was so friendly. RJ helped check us in and let us know about the historic aspects of the hotel, as well as gave us a $25 dining voucher. We received free popcorn in the lobby, and free Fiji water in the room. They are very service oriented, and train staff well. Everyone I encountered was very friendly. I was also very excited to see that room service was available. This is a rarity in the hotel industry in recent years since it is usually costly. Having this scarce amenity was such a pleasant surprise. The only downside I can think of is that they do not have a pool, but this is a very mundane issue and I would still choose to stay here every time. I will say though, do not walk on these surrounding streets, it’s better to drive/uber. I felt unsafe walking. The hotel is very safe, the surrounding streets not so much.
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酒店回复: Thank you so much for this heartfelt and detailed review! It means the world to us that you chose Hotel Duval for your visit, and we’re thrilled to hear we could provide a safe, clean, and welcoming experience that worked within your budget.We’re especially proud to hear that RJ made such a positive impact during check-in and that you enjoyed the little touches like the complimentary Fiji water, popcorn, dining voucher, and room service. Our team works hard to deliver thoughtful service, and it’s incredibly rewarding to know that was reflected throughout your stay.Thank you for sharing both the highlights and the helpful advice for future travelers—we agree that while the surrounding area can be tricky on foot, we always aim to create a safe and comfortable environment inside our doors.We hope your visit to FSU was a great one, and we can’t wait to welcome you back any time you’re in Tallahassee again.
2.0分
其他
The fire alarm malfunctioned with repeated false alarms throughout the night. The noise was painful to my ears.
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酒店回复: Thank you for sharing your feedback. We are so sorry the alarm disturbed your sleep. We hope to make your next stay exceed your expectations.
5.0分
情侣出游
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The staff was very friendly … all the time. Really appreciated the waters provided by the front desk and valets. Room was clean and comfortable with a unique decor. Only downside was the room air conditioners which struggle maintaining humidity control and a little on the louder side. The noise is commensurate with the style of unit so just be aware. It did not detract from the enjoyment of the facilities and I would definitely stay there again.
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酒店回复: Thank you for the wonderful review! We’re thrilled to hear you enjoyed our friendly team, the refreshing waters at check-in, and your clean, comfortable room with its unique décor. It’s great to know these touches made your stay memorable.We also appreciate your thoughtful note about the air conditioning units. While they are consistent with the style of the system, we understand how important comfort is, and your feedback helps us as we look at ways to improve.Most of all, we’re delighted to know you’d definitely stay with us again—that’s the highest compliment we could receive. We look forward to welcoming you back to Hotel Duval soon!
4.0分
家庭亲子
One of the elevators was broke the entire weekend. The light in my room kept flickering.
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酒店回复: Thank you for your recent stay with us and for taking a moment to share your experience.I sincerely apologize for the inconvenience you encountered with the elevator and the flickering light in your room. We understand how disruptive these issues can be, and they do not reflect the standard of comfort and quality we aim to provide.While one of our elevators was unfortunately down for repair during your visit, please know that we are actively addressing infrastructure concerns like these as part of our full-property renovation planned for next year. From guestroom updates to mechanical systems, we’re committed to creating a refreshed experience that reflects the high standards of the Autograph Collection.Your feedback is truly appreciated, and we hope to welcome you back to see the improvements firsthand.
4.0分
家庭亲子
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Room was ok, incredibly humid, no real ventilation for hot showers. The staff is FANTASTIC. Bed was comfortable and clean. Toilet seat was peeling so was the black paint on the shower floor. Like my father said, whoever the painter was in the bathrooms were not artists.
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酒店回复: Thank you for sharing your experience. We’re so glad to hear that you found our staff fantastic, your bed comfortable, and your room clean—that kind of feedback means a lot to the team.We also appreciate your honest comments about the humidity, ventilation, and bathroom finishes. We know these details can make a big difference, and your observations help us as we focus on improving the overall guest experience.We’re grateful you took the time to let us know, and we look forward to the chance to welcome you back for an even better stay in the future.
街上噪音很大，窗户密封不严。
完美的托福
Room was nice enough but the Hotel was great for food. Drinks and relaxing atmosphere. The complimentary breakfast and mamosas were a bonus! Will go back for more FSU game day trips.
Check-in was okay, and the valet service was excellent — very prompt and professional. However, our overall stay was disappointing. We requested towels twice and never received them. Eventually, we had to go down to the front desk ourselves to get them. Our room was not cleaned during our stay, and the TV did not work properly — it kept cutting off. When we reported it to the front desk, the staff said there wasn’t much they could do, though they did contact the engineer.
The overall cleanliness of the room was acceptable, but one of the elevators was out of order, which was inconvenient. Considering these issues, our experience did not meet expectations, especially for the price and reputation of the hotel.
Very friendly and helpful staff. 20 minute walk to FSU. Clean, quiet, and character (not a generic hotel).
I could not recommend this hotel enough. I’m a college student with not a whole lot of money, but I wanted to come visit my partner at FSU. I wanted something close by that I could walk to campus from since I came on the bus, but I also did not want something too expensive. This hotel gives you the best bang for your buck. I paid $240 TOTAL, and it was better than the 300+ hotels in the area. Obviously this is not a value resort, but all of the cheap hotels in the area are apparently unclean and very unsafe. This hotel costed just a little bit more, but was nicer than most of the very expensive hotels I’ve stayed in. The room was VERY clean, and the staff was so friendly. RJ helped check us in and let us know about the historic aspects of the hotel, as well as gave us a $25 dining voucher. We received free popcorn in the lobby, and free Fiji water in the room. They are very service oriented, and train staff well. Everyone I encountered was very friendly. I was also very excited to see that room service was available. This is a rarity in the hotel industry in recent years since it is usually costly. Having this scarce amenity was such a pleasant surprise. The only downside I can think of is that they do not have a pool, but this is a very mundane issue and I would still choose to stay here every time. I will say though, do not walk on these surrounding streets, it’s better to drive/uber. I felt unsafe walking. The hotel is very safe, the surrounding streets not so much.
The fire alarm malfunctioned with repeated false alarms throughout the night. The noise was painful to my ears.
The staff was very friendly … all the time. Really appreciated the waters provided by the front desk and valets. Room was clean and comfortable with a unique decor. Only downside was the room air conditioners which struggle maintaining humidity control and a little on the louder side. The noise is commensurate with the style of unit so just be aware. It did not detract from the enjoyment of the facilities and I would definitely stay there again.
One of the elevators was broke the entire weekend. The light in my room kept flickering.
Room was ok, incredibly humid, no real ventilation for hot showers. The staff is FANTASTIC. Bed was comfortable and clean. Toilet seat was peeling so was the black paint on the shower floor. Like my father said, whoever the painter was in the bathrooms were not artists.