Rooms were clean and staff was friendly and helpful. Bathroom fixture was extremely wobbly. Air conditioning was noisy. Just an average property. It was nothing special.
3.0分
其他
展开
Not worth $250.00 per night
Service was excellent. Staff was friendly and helpful especially Heather that worked the breakfast bar. The room was clean but very worn. The shower had hard water build that looked bad but it was clean. There was cracks in the shower wall the bathroom sink spout was very loose. The carpet was very worn. Shower door fell off. It was a place to sleep but was definitely not what I was expecting for $250.00 per night.
3.0分
其他
Property was in poor condition, but staff was very friendly and helpful
4.0分
其他
展开
Good times in Glen carbon
The location is great because it right next to the highway. The rooms, lobby, and gathering area was ver clean. The only thing that was unique is there was only one trash can located in the bathroom and it was extremely small. For a 2 day stay it was very full veey quickly.
3.0分
家庭亲子
展开
Nice hotel except overall cleanliness lacking. From long black hairs folded in “clean” towels and clogging the drain that I cleaned out to room floor not vacuumed, old food and trash found in dresser drawer, stains on the bedding, unsafe pool area conditions.
4.0分
其他
the one day we stayed there, I think that they had a little issue with housekeeping. the front desk clerk handled the situation.
1.0分
其他
Didn’t get to check in at 3:00 room was still dirty two hour wait on my room
3.0分
家庭亲子
展开
Had a room with 2 queens reserved. I Called ahead and advised of late check in. Arrived and no 2 queen room was available, all full. Was told would get a partial refund and would be accommodated with a King room because that was the only room left. No partial refund was actually provided and the shower was dirty.
2.0分
其他
展开
Room wasn't cleaned when requested. We had to go and get our towels daily, phone didnt work and the TV didn't work at the entire hotel for 2 days. The night staff was absolutely miserable
4.0分
家庭亲子
展开
The hotel (including our room) was clean. The front desk agents were nice. The pillows were AWFUL!!! The breakfast attends was NOT friendly.
The hotel cannot control this, but there were guests above us who were pacing all night long.
Rooms were clean and staff was friendly and helpful. Bathroom fixture was extremely wobbly. Air conditioning was noisy. Just an average property. It was nothing special.
Not worth $250.00 per night
Service was excellent. Staff was friendly and helpful especially Heather that worked the breakfast bar. The room was clean but very worn. The shower had hard water build that looked bad but it was clean. There was cracks in the shower wall the bathroom sink spout was very loose. The carpet was very worn. Shower door fell off. It was a place to sleep but was definitely not what I was expecting for $250.00 per night.
Property was in poor condition, but staff was very friendly and helpful
Good times in Glen carbon
The location is great because it right next to the highway. The rooms, lobby, and gathering area was ver clean. The only thing that was unique is there was only one trash can located in the bathroom and it was extremely small. For a 2 day stay it was very full veey quickly.
Nice hotel except overall cleanliness lacking. From long black hairs folded in “clean” towels and clogging the drain that I cleaned out to room floor not vacuumed, old food and trash found in dresser drawer, stains on the bedding, unsafe pool area conditions.
the one day we stayed there, I think that they had a little issue with housekeeping. the front desk clerk handled the situation.
Didn’t get to check in at 3:00 room was still dirty two hour wait on my room
Had a room with 2 queens reserved. I Called ahead and advised of late check in. Arrived and no 2 queen room was available, all full. Was told would get a partial refund and would be accommodated with a King room because that was the only room left. No partial refund was actually provided and the shower was dirty.
Room wasn't cleaned when requested. We had to go and get our towels daily, phone didnt work and the TV didn't work at the entire hotel for 2 days. The night staff was absolutely miserable
The hotel (including our room) was clean. The front desk agents were nice. The pillows were AWFUL!!! The breakfast attends was NOT friendly.
The hotel cannot control this, but there were guests above us who were pacing all night long.