酒店回复: María, gracias por tomarte el tiempo de completar nuestra encuesta y darnos tu opinión. Nos esforzamos por brindar a cada uno de nuestros huéspedes una estancia relajante y cómoda, y me alegra mucho haberlo hecho. Gracias por tus amables palabras; sin duda las compartiré con todo mi personal. Esperamos verte la próxima vez para que disfrutes de una estancia como te mereces. ¡Que tengas un excelente día!
4.0分
家庭亲子
原文
翻译提供方：Google
你总是需要提前预约清洁服务，否则他们不会来。不过除此之外，一切都很好。
1.0分
其他
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Do not stay here - my family stayed one night, and were fraudulently charged for an already broken TV in the room. I learned in the discussion with the manager that the folks staying earlier that day had gotten in a heated argument and were evicted from the room, but that she (the manager) had "personally checked" and the TV's worked before we got there. When asked why the TV wasn't even plugged-in upon our arrival, she said she had no idea but that it had to be my family that had broken it (despite the obvious answer of a heated argument leading to eviction earlier being the most likely case. She claimed that she had documentation to prove that we broke it (impossible since we did not break it), but unsurprisingly refused to provide said documentation upon request. Again, do not stay here.
4.0分
家庭亲子
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Ceiling bird started chirping at 5:40am Friday morning and then again Saturday morning at 4:00am. Hmm? Saturday morning they installed a new smoke detector. Handy for us and I would plan to return.
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酒店回复: Good evening,Thank you for taking the time to complete our survey and provide your feedback. On behalf of our entire team, I sincerely apologize for the early morning beeping in your room from your smoke detector. Friday morning when you reported the beeping, maintenance had gone in and put in a new battery. Then when you reported it again Saturday morning, maintenance was in the office and went with you to put in another battery. This is not the experience that we want any of our guests to have. You are with us to relax, and waking up early both mornings was frustrating, im sure. I hope to see you again in the future, to host you for a stay that you deserve. I hope you have a wonderful day!
5.0分
其他
I had a handicap room..dont know why but i didnt select a handicaap room. The room had nazts but orkin came and sprayed
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酒店回复: I apologize for my delay in responding, the other reply was removed. Thank you for taking the time to complete our survey and provide your feedback. I sincerely apologize about your room. I went back to double check and the reservation that you booked was for a handicap studio. Sometimes we have guests that accidently select that room when booking. We would have been happy to move you to a different room if you would have let us know. We hope to see you on your next visit in the area. Hope you have a wonderful day!
2.0分
其他
I’ll give them this, they are trying. They’re in the middle of renovating a pretty old and rundown facility.
3.0分
其他
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They Are Trying Hard!
The property managers are really trying hard to clean up the place - it is clear they are working hard. Saw folks spraying for pests, but they were still in the room. Nice note to welcome us - handwritten! Nice touch. Front desk staff VERY friendly.
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酒店回复: Good evening Amber,Thank you for taking the time to complete our survey and share your feedback.We strive to ensure all of our guests have a relaxing and comfortable stay, and I’m so glad to hear all of your positive comments. The welcome note is just a small way to let you know how much we value you as our guest.We look forward to welcoming you again in the future!
3.0分
其他
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Y
The front desk staff and workers around the property were very nice and courteous. The rooms were spacious with the 2 queen suite having two rooms, a kitchen, and living area. However, it is in need of some serious renovations. There was a large quantity of what appeared to be mold in the bathroom, and the sofas had multiple stains. The shower handles were not screwed in and made it difficult to adjust the temperature. There were also many gnats flying around. 2/3 Tvs worked well and could connect to Netflix and YouTube.
飓风“贝丽尔”导致我们断电。带着一个孩子和两条狗，想找一家能同时容纳我们所有人的酒店可不容易，但这家酒店简直完美。而且它带小厨房，我们可以在里面做饭，这让住宿体验更好了。对于一个单亲妈妈的预算来说，我绝对会推荐这家酒店。
这家酒店很棒，非常适合在休斯顿太空中心附近短住，距离太空中心只有十分钟车程。房间虽然朴素但很宽敞，设施齐全，员工都非常友好和乐于助人。
太棒了！接待员很热情。房间简直完美。一切都很完美。感谢这家酒店，让我们度过了一段美好的时光。
你总是需要提前预约清洁服务，否则他们不会来。不过除此之外，一切都很好。
Do not stay here - my family stayed one night, and were fraudulently charged for an already broken TV in the room. I learned in the discussion with the manager that the folks staying earlier that day had gotten in a heated argument and were evicted from the room, but that she (the manager) had "personally checked" and the TV's worked before we got there. When asked why the TV wasn't even plugged-in upon our arrival, she said she had no idea but that it had to be my family that had broken it (despite the obvious answer of a heated argument leading to eviction earlier being the most likely case. She claimed that she had documentation to prove that we broke it (impossible since we did not break it), but unsurprisingly refused to provide said documentation upon request. Again, do not stay here.
Ceiling bird started chirping at 5:40am Friday morning and then again Saturday morning at 4:00am. Hmm? Saturday morning they installed a new smoke detector. Handy for us and I would plan to return.
I had a handicap room..dont know why but i didnt select a handicaap room. The room had nazts but orkin came and sprayed
I’ll give them this, they are trying. They’re in the middle of renovating a pretty old and rundown facility.
They Are Trying Hard!
The property managers are really trying hard to clean up the place - it is clear they are working hard. Saw folks spraying for pests, but they were still in the room. Nice note to welcome us - handwritten! Nice touch. Front desk staff VERY friendly.
Y
The front desk staff and workers around the property were very nice and courteous. The rooms were spacious with the 2 queen suite having two rooms, a kitchen, and living area. However, it is in need of some serious renovations. There was a large quantity of what appeared to be mold in the bathroom, and the sofas had multiple stains. The shower handles were not screwed in and made it difficult to adjust the temperature. There were also many gnats flying around. 2/3 Tvs worked well and could connect to Netflix and YouTube.