No coffee in room and had to buy it downstairs. Didn't care for that. Facility is a nicely restored old building.
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酒店回复: Thomas, thank you for sharing your thoughts. We're glad you appreciated the convenient parking and the unique character of our building. We understand your preference for in-room coffee and will keep your feedback in mind. Your comments help us continue to improve.
5.0分
其他
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The Best Team
The best stay of our trip so far. That comment is entirely down to the staff we encountered. David on front desk, Lucie in the bar at night and Michelle at breakfast. Thay aren’t all the team but it is clear that the management in this establishment encourage teamwork and customer care to a high degree. Without doubt, the happiest, most co-ordinated, customer friendly group we’ve met on what is a long, multiple stop, hotel based trip. We’d come back just for the friendliness!
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酒店回复: Tony, it’s wonderful to hear you had such a memorable experience at Courtyard by Marriott Amarillo Downtown. The team truly appreciates your kind words about David, Lucie, and Michelle. The atmosphere of care and teamwork is something the property takes pride in, and it’s great to know it made your visit stand out. The team looks forward to welcoming you back on your next journey!
4.0分
其他
Did not eat breakfast. The breakfast should have been included in the price of the room.
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酒店回复: Thanks for staying with us! We appreciate your insights on breakfast and will share your note with our team. We hope everything else was great and that you'll come back to visit us anytime you're in town!
4.0分
商务出差
Nice property in a good downtown location. Parking was convenient. A little outdoor space would have made it 5 stars
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酒店回复: Maria, it’s wonderful to hear you enjoyed the convenient location and parking at Courtyard by Marriott Amarillo Downtown. The team appreciates your suggestion regarding outdoor areas, and your feedback helps guide future improvements. Thank you for choosing to stay with us.
3.0分
其他
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Guy at the front desk was very nice but he was all alone at the busiest check in time - he had a long line. It took a long time to get checked in. Don’t know why the hotel would pick peak check in time to only have one person on the desk. Nice hotel otherwise, very clean and comfortable. I enjoyed my stay.
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酒店回复: Chris, thank you for sharing your feedback. It’s great to hear you found the hotel clean and comfortable and had a pleasant stay. Your comments regarding your arrival experience have been noted and will be considered as the team works to provide smooth service.
客户服务太棒了。对我来说，这才是最重要的。而且他们办事效率很高。我真不知道该怎么感谢他们，多亏了他们通过电话客服帮我解决了我们家人的紧急需求！
位置很好。不过，我们房间看出去是条小巷，之前我们预订时是要求能看到市景的。
地理位置绝佳，历史感十足。
用GPS很容易找到，停车场对于大型车辆来说有点拥挤。
除此之外，万豪酒店从未让人失望。
坏的
Parking was safe and convenient.
No coffee in room and had to buy it downstairs. Didn't care for that. Facility is a nicely restored old building.
The Best Team
The best stay of our trip so far. That comment is entirely down to the staff we encountered. David on front desk, Lucie in the bar at night and Michelle at breakfast. Thay aren’t all the team but it is clear that the management in this establishment encourage teamwork and customer care to a high degree. Without doubt, the happiest, most co-ordinated, customer friendly group we’ve met on what is a long, multiple stop, hotel based trip. We’d come back just for the friendliness!
Did not eat breakfast. The breakfast should have been included in the price of the room.
Nice property in a good downtown location. Parking was convenient. A little outdoor space would have made it 5 stars
Guy at the front desk was very nice but he was all alone at the busiest check in time - he had a long line. It took a long time to get checked in. Don’t know why the hotel would pick peak check in time to only have one person on the desk. Nice hotel otherwise, very clean and comfortable. I enjoyed my stay.