Spotless room and very nice amenities in the bathroom. Fabulous breakfast - truly a Full breakfast, far more than coffee and pastries!
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your spotless room and the bathroom amenities. It’s also great to know that our full breakfast made such a positive impression. Our team takes pride in offering more than just the basics.We truly appreciate your kind words and hope to welcome you back for another great stay soon!
4.0分
家庭亲子
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Could have provided more fruit options. The hard boiled eggs were a nice option but think they were overboiled. I had to wait about 10-15 minutes before the front desk person arrived to check me in. She was very polite and apologized for the delay. Just not clear why there was on one there when I arrived. Were were tired after a long day and had to wait too long.
The radiator in room was not working - it was blowing out cool air so we had to turn off the wall thermostat to get it to stop blowing.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed having hard-boiled eggs available, though we’re sorry they were overcooked and that our fruit selection felt limited. We’ll review both items with our breakfast team to ensure better quality and more variety moving forward. We sincerely apologize for the wait at check-in. After a long day of travel, the last thing we want is for you to experience delays. We’re also sorry for the issue you encountered with the room’s radiator. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention. Our maintenance team has been notified so the problem can be corrected.Thank you again for taking the time to let us know how we can improve. We hope to have the opportunity to provide you with a smoother, more comfortable stay in the future.
3.0分
商务出差
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Room was clean but very noisy next to the road and very limited parking for a 1 ton truck. 2 tour buses there with football teams causing lots of noise. Courteous staff.
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酒店回复: Dear Valued Guest, thank you for taking the time to share this feedback with us. We are sorry that the road noise disturbed you. We also apologize that parking did not meet your expectations. Feedback like yours is very helpful as we look for ways to improve the guest experience. We will use this information to better the stay for all our guests. We appreciate you choosing our hotel.
5.0分
其他
The room was great very clean stuff was really friendly breakfast was pretty good I definitely recommend staying there very nice hotel for the money 😁
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酒店回复: We appreciate you taking the time to share your feedback! It’s wonderful to hear you had such a positive experience and enjoyed your stay. We look forward to seeing you again on your next visit!
5.0分
其他
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Horrible. We pulled into town at 7:30am and needed a room until 2pm. Front desk was totally fine with it. So we got a room. Room service woke us up twice after telling them we had the room until 2 and front desk came knocking earlier. Absolutely not acceptable.
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酒店回复: Thank you for choosing our hotel and for sharing your feedback. We’re sorry for the disruption you experienced and understand how frustrating that can be. We’ll be reviewing the communication between our teams to ensure this doesn’t happen again moving forward.
5.0分
其他
Staff exceptionally helpful with some medical issues of mine. Making sure I had easy and comfortable access for my stay.
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酒店回复: We truly appreciate your wonderful feedback. It’s great to hear that our team could accommodate your medical requirements and make your stay comfortable. Providing accommodating service is always our top priority. Thank you for choosing us!
4.0分
其他
The room and staff were wonderful. I can't say the same for the mattress. It super hard and uncomfortable.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your room and the service provided by our team. We regret, however, that the mattress did not meet your comfort expectations. Your comments have been shared with our management team as we continually work to enhance the guest experience. We appreciate your input and hope to welcome you back for a more restful stay in the future.Javier Victoriano General Manager
5.0分
情侣出游
Our room was just beautiful, clean and so comfortable. Staff were friendly and helpful. Very nice stay
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酒店回复: Dear Guest, Thank you so much for your wonderful review. We’re thrilled to hear that you enjoyed your beautiful, comfortable room and that our friendly team helped make your stay so pleasant. Providing a clean and welcoming environment is always our top priority. We truly appreciate your kind words and look forward to welcoming you back for another great stay soon!Javier Victoriano General Manager
5.0分
家庭亲子
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Aside form the upstairs being loud, a prompt call and it was taken care of. Big thunderstorm knocked out the power for a couple hours, hotel was very accommodating and patient with other unruly customers. I’d go again. Very professional staff& delicious breakfast. Kids ate the food. Couple blocks from the state fair. Good spot.
安静卫生安全 前台服务很好 早饭丰盛
Spotless room and very nice amenities in the bathroom. Fabulous breakfast - truly a Full breakfast, far more than coffee and pastries!
Could have provided more fruit options. The hard boiled eggs were a nice option but think they were overboiled. I had to wait about 10-15 minutes before the front desk person arrived to check me in. She was very polite and apologized for the delay. Just not clear why there was on one there when I arrived. Were were tired after a long day and had to wait too long.
The radiator in room was not working - it was blowing out cool air so we had to turn off the wall thermostat to get it to stop blowing.
Room was clean but very noisy next to the road and very limited parking for a 1 ton truck. 2 tour buses there with football teams causing lots of noise. Courteous staff.
The room was great very clean stuff was really friendly breakfast was pretty good I definitely recommend staying there very nice hotel for the money 😁
Horrible. We pulled into town at 7:30am and needed a room until 2pm. Front desk was totally fine with it. So we got a room. Room service woke us up twice after telling them we had the room until 2 and front desk came knocking earlier. Absolutely not acceptable.
Staff exceptionally helpful with some medical issues of mine. Making sure I had easy and comfortable access for my stay.
The room and staff were wonderful. I can't say the same for the mattress. It super hard and uncomfortable.
Our room was just beautiful, clean and so comfortable. Staff were friendly and helpful. Very nice stay
Aside form the upstairs being loud, a prompt call and it was taken care of. Big thunderstorm knocked out the power for a couple hours, hotel was very accommodating and patient with other unruly customers. I’d go again. Very professional staff& delicious breakfast. Kids ate the food. Couple blocks from the state fair. Good spot.