Excellent experience and three night stay. Comfortable beds, linens and pillows. Super clean general areas and room. Whatever scent is used in lobby and rooms should be sold as a candle in their shop. Cook, bar and reception staff so kind. Will stay here again.
4.0分
其他
Staff was great. Very friendly and accommodating. Rooms are clean just out dated with the inside of the shower.
3.0分
其他
Delightful staff (shout out to Ben). Unfortunately our bathroom was not cleaned so we had to clean it ourselves.
5.0分
家庭亲子
Excellent service. Super clean! We are so happy! Mya at front desk made the experience amazing!
5.0分
其他
Yes clean room, very spacious and friendly staff. Great breakfast, it was delicious.
注意!千万不要预订带隔壁房间的房间!这难道还需要我提醒吗?!我和女儿以及她的朋友预订了一间房,准备去布希花园玩一晚。从公园回来后,我们能听到隔壁房间传来轻微的谈话声。这倒没什么大不了的。我睡着了,她们却没睡。她们把我叫醒,告诉我隔壁房间的声音非常大。没错……**声,还有各种你能想到的声音。这么清晰地听到这些声音,对任何人来说都令人作呕,更何况是两个小女孩。我打电话给前台,他们说可以打电话反映一下。然后我们听到电话铃声从房间里传来。铃声很轻,然后他们就把电视音量开到最大。我又打了一次电话,情况还是一样,什么都没发生。我们几乎没睡,本来还打算再去公园玩一天呢。退房体验更糟糕。我被告知可以免费享用早餐(其实早餐已经包含在房费里了),结果却被告知当晚值班的工作人员工作做得不够好。她还说下次我一定要避免预订带连通门的房间。什么?!这明明是我的问题,我应该预订没有连通门的房间。我根本没得选,而且我觉得既然房间里有这种门,就应该安装一些合适的装置来避免这个问题。这绝对是希尔顿的问题!
我们到达时,第一个房间的浴室和床单都很脏。床铺虽然看起来换过了,但床单上却有碎屑和头发。我们被安排到另一个房间,浴室稍微干净一些。掀开被子后,发现床单上有头发和压痕,像是有人坐过。前台又给我们换了第三个房间,虽然看起来干净一些,但闻起来有点潮湿。直到晚上11点多吃完晚饭回来,我们才发现床单又脏了,上面还有长头发。我们打电话给前台要求更换干净的床单。但一直没有收到回复,所以午夜时分,我丈夫不得不亲自下楼去取。我们不得不起来换床单,真是太荒唐了。退房后,我打电话给经理要求全额退款,经理同意了。虽然我很感激他这么做,但我还是想提醒大家,入住这家酒店一定要谨慎,仔细检查房间,因为清洁人员显然没有认真打扫房间,只是把铺好的床交给下一个客人。
入住体验很棒。员工非常友善热情,乐于助人。感觉物超所值,环境清幽,远离喧嚣。
我不习惯住不提供免费早餐的酒店。
房间的清洁度和服务很糟糕,我不会再住这家酒店了,四天三夜,而且从来没有清洁服务或干净的毛巾。
Excellent experience and three night stay. Comfortable beds, linens and pillows. Super clean general areas and room. Whatever scent is used in lobby and rooms should be sold as a candle in their shop. Cook, bar and reception staff so kind. Will stay here again.
Staff was great. Very friendly and accommodating. Rooms are clean just out dated with the inside of the shower.
Delightful staff (shout out to Ben). Unfortunately our bathroom was not cleaned so we had to clean it ourselves.
Excellent service. Super clean! We are so happy! Mya at front desk made the experience amazing!
Yes clean room, very spacious and friendly staff. Great breakfast, it was delicious.