这是一家比较老旧的酒店，目前正在翻新。尽管存在这些问题，我仍然会再次入住。前台工作人员非常友好。房间还不错，电视也很好。我很喜欢房间里那把带脚凳和灯的椅子。酒店规模较小，所以早餐时不会人满为患。真正的早餐区目前正在装修，所以早餐在会议室供应。停车场不大，但我感觉我的车停在那里很安全，这在孟菲斯可能很重要。孟菲斯的另一个问题是，几乎每家酒店都靠近高速公路，因此都会受到印第安纳波利斯500赛车噪音的影响，这家酒店也不例外。暖气和空调设备比较老旧，但风扇的声音足够大，适合喜欢在酒店晚上听风扇声的人。如果您要去迈克·罗斯足球中心，这家酒店的位置很方便。小贴士：附近的Exlines Best Pizza是一家不错的晚餐选择。
5.0分
其他
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This hotel was excellent from start to finish. The hotel is quiet and off the beaten path, close to Beale Street, the riverfront, great barbecue, and plenty of dining. The front desk staff were responsive and helpful, with Aramis going above and beyond during check-in. The room was clean, comfortable, and well-cared for. Overall, clean/quiet rooms, great service, and a friendly staff made for a stress-free stay. Highly recommend for a quiet, family-friendly retreat near Memphis.
2.0分
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Hotel lobby undergoing renovation and a mess with no indication in app or on website. Assigned room 335, no air conditioning. Moved to room 108, foul odor. Staff at market area to simply get a coffee was unpleasant and inconsiderate. Advise to avoid.
2.0分
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The front desk receptionist made us wait 10 minutes while she was on the phone. Then she gave us incorrect directions on how to find our room (literally sent us in the wrong direction). There were no working ice machines on any of the three floors. When we asked at the front desk for ice, she did not seem inclined to help us, but another employee stepped up. The lighting in the room is terrible, i.e., placed oddly and unhelpfully. The bars of soap are literally an inch long and a half inch wide - about the size of a razor blade. There are cracks in the flooring everywhere and stains on the carpet. Will not stay here again.
1.0分
朋友出游
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Staff was friendly and helpful but ice machines were all broken, Bistro advertised as open but it wasn’t and continental breakfast consisted of cold bagels from refrigerator, cereal but no bowls, fruit tray bought from a grocery store, juice and coffee. Only 1 person working counter and he ran himself ragged going from back kitchen to counter with cold bagels and serving bowls for cereal. No yogurt, and milk was scarce.
1.0分
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The worst Marriott I have stayed at. All ice machines broken, trash bags left in the hallway all weekend. My room was not cleaned after the first day. Stayed 2 nights. My floor reeked of **** all weekend. My first room smelled like smoke so was able to get a new room.
千万别去这家酒店！这是个骗局！我预订了三晚，包含早餐、餐厅、泳池和周边班车服务。第一晚过后，我就不得不匆匆离开。他们在网上的描述完全是虚假的。根本没有客服（前台电话无人接听）。房间也不干净（第一晚我在房间里发现了一只大虫子，但我打电话报告时前台一直无人接听）。没有早餐。也没有周边班车（我不得不自己花钱去附近找地方吃早餐）。24小时内，我没看到任何客人入住或退房。这个地方让我觉得非常不安全，我的财物也岌岌可危……请千万不要去这家酒店！简直是人间地狱！万豪酒店品牌的耻辱。
毫无疑问，这是我20多年来在万豪酒店最糟糕的一次体验——考虑到我是万豪终身钛金会员，每年入住超过100晚，这足以说明问题。更令人震惊的是，七天过去了，酒店方面竟然无人联系我，包括总经理在内，他无视我多次要求回电或回复万豪官方邮件的请求。更糟糕的是，当我通过万豪客服升级投诉时，接电话的是一位态度粗鲁、敷衍了事的经理，他似乎更关心的是尽快挂断电话，而不是解决问题。从我抵达酒店的那一刻起，一切都令人震惊：酒店建筑周围被铁丝网围住，庭院杂草丛生，一片狼藉——整个酒店看起来更像是一个无人照管的垃圾场，而不是一家万豪酒店。我甚至在试图进入酒店时被保安拦住，这不仅令人反感，也让我怀疑这家酒店是否还在正常运营。我午夜时分等了15分钟才办理入住，因为前台没人。好不容易拿到房间，房间条件却差强人意，害得我午夜过后不得不换房。第二个房间也只是略好一些——仍然远低于万怡酒店的标准，尤其对于我这样的忠实精英会员来说。餐厅也全部订满了，而且预订时完全没有通知酒店正在进行大规模翻修——这种重大疏忽简直近乎欺骗。但更重要的是，我想让其他人知道：这家酒店根本不符合万豪的标准，客户服务也同样糟糕。千万不要入住。
酒店正在施工 - 不提供早餐 - 我告知前台工作人员，网站上应该注明目前不提供早餐。前台工作人员坐在大厅里，他既没说“欢迎”也没说“你好！”就给我们办理了入住。我丈夫不得不问电梯在哪里。他态度并不粗鲁……只是不够友好。房间还不错。这是我只给2分（满分5分）的唯一原因。
真不敢相信这家酒店居然在装修期间还营业。简直像电视剧《最后生还者》里的场景。新装修的浴室淋浴门推拉不顺畅。冰箱小得连宿舍冰箱都算不上。酒店正门被防水布盖着。泳池里长满了藻类，但他们却说泳池关闭了。电梯也几乎不能用——真让人怀疑田纳西州的检查流程。
这是一家比较老旧的酒店，目前正在翻新。尽管存在这些问题，我仍然会再次入住。前台工作人员非常友好。房间还不错，电视也很好。我很喜欢房间里那把带脚凳和灯的椅子。酒店规模较小，所以早餐时不会人满为患。真正的早餐区目前正在装修，所以早餐在会议室供应。停车场不大，但我感觉我的车停在那里很安全，这在孟菲斯可能很重要。孟菲斯的另一个问题是，几乎每家酒店都靠近高速公路，因此都会受到印第安纳波利斯500赛车噪音的影响，这家酒店也不例外。暖气和空调设备比较老旧，但风扇的声音足够大，适合喜欢在酒店晚上听风扇声的人。如果您要去迈克·罗斯足球中心，这家酒店的位置很方便。小贴士：附近的Exlines Best Pizza是一家不错的晚餐选择。
This hotel was excellent from start to finish. The hotel is quiet and off the beaten path, close to Beale Street, the riverfront, great barbecue, and plenty of dining. The front desk staff were responsive and helpful, with Aramis going above and beyond during check-in. The room was clean, comfortable, and well-cared for. Overall, clean/quiet rooms, great service, and a friendly staff made for a stress-free stay. Highly recommend for a quiet, family-friendly retreat near Memphis.
Hotel lobby undergoing renovation and a mess with no indication in app or on website. Assigned room 335, no air conditioning. Moved to room 108, foul odor. Staff at market area to simply get a coffee was unpleasant and inconsiderate. Advise to avoid.
The front desk receptionist made us wait 10 minutes while she was on the phone. Then she gave us incorrect directions on how to find our room (literally sent us in the wrong direction). There were no working ice machines on any of the three floors. When we asked at the front desk for ice, she did not seem inclined to help us, but another employee stepped up. The lighting in the room is terrible, i.e., placed oddly and unhelpfully. The bars of soap are literally an inch long and a half inch wide - about the size of a razor blade. There are cracks in the flooring everywhere and stains on the carpet. Will not stay here again.
Staff was friendly and helpful but ice machines were all broken, Bistro advertised as open but it wasn’t and continental breakfast consisted of cold bagels from refrigerator, cereal but no bowls, fruit tray bought from a grocery store, juice and coffee. Only 1 person working counter and he ran himself ragged going from back kitchen to counter with cold bagels and serving bowls for cereal. No yogurt, and milk was scarce.
The worst Marriott I have stayed at. All ice machines broken, trash bags left in the hallway all weekend. My room was not cleaned after the first day. Stayed 2 nights. My floor reeked of **** all weekend. My first room smelled like smoke so was able to get a new room.