酒店回复: Dear Elisha, We sincerely apologize for the cleanliness and maintenance issues you came across and the inconvenience this caused. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We are also sorry for the noise issues you encountered and that our staff was not as responsive as they should have been in working to address your specific concerns. Our staff has addressed this issue to ensure it will not be repeated. We understand your frustration and are grateful for your patience. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest.Sincerely, Robert HeilmanGeneral Manager
4.0分
其他
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Breakfast was wonderful! Amanda made it incredibly accommodating for us each of the 4 mornings we dined there!! I’m a picky eater, and Amanda was more than happy to listen to and honor the modifications to my order…service with an infectious beautiful smile!!! All the breakfast staff were wonderful!! Thank you!!!
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酒店回复: Dear Guest,Thank you so much for sharing your experience about your recent stay at Courtyard Charleston Waterfront. We’re delighted to hear that Amanda and the breakfast team made each morning special for you. It’s wonderful to know that their attentiveness left such a positive impression. We’ll be sure to share your kind words with them; they’ll be thrilled. We look forward to welcoming you back for another memorable visit.Sincerely, Robert HeilmanGeneral Manager
2.0分
家庭亲子
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The room was clean but TV didn’t work, there was NO shower pressure and it would cut in and out turning cold and hot randomly. I called ahead of time to confirm they had a hot tub and was told they did. This is WHY we booked here in the first place. When we arrived it was broken and gave no indication of it being fixed. We told them about the issues in our room and it was never addressed.
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酒店回复: Dear Heather, We are truly sorry to hear about the maintenance issues you encountered in your accommodations and with the hot tub during your time with us. We understand how disappointing this must have been for you and are grateful for your patience. We also apologize that your concerns were not addressed and regret the frustration caused. Your comments have been shared with our team so we can review these matters and ensure they are promptly resolved. We value your feedback and hope you'll consider giving us another opportunity to provide you with the seamless experience you deserve, which is what we're known for.Sincerely, Robert HeilmanGeneral Manager
5.0分
家庭亲子
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We were thoroughly pleased with the hotel. The atmosphere, staff greetings, the grounds, and food options were top tier. Everyone was eager to assist and were very patient while showing awesome professionalism. We will definitely be going back!
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酒店回复: Dear Karen,We’re absolutely delighted to hear how much you enjoyed your stay with us! From the atmosphere and food to the welcome and the exceptional service of our team, it’s wonderful to know everything came together to make your visit memorable. Thank you for your kind words, and we can’t wait to welcome you back to Courtyard Charleston Waterfront again soon.Sincerely, Robert HeilmanGeneral Manager
4.0分
其他
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This property is great. The outdoor area is such a value added . They also offer a shuttlebus every half hour roughly 7am - 10pm. My two concerns are of a walk from downtown Charleston if you like to walk or run. And, I had a rental bike and really struggled to find somewhere to put it. They don’t have any bike racks. But a bike here is fabulous to get you everywhere you need to go. I rented an ebike from a place in Mount Pleasant.l and was able to get over to Sullivan Island and the Isles of Pine, over the walkable bridge et al
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酒店回复: Dear Kelly,Thank you for sharing your thoughtful feedback about your recent stay at Courtyard Charleston Waterfront! We’re delighted you enjoyed our property, especially the outdoor area and convenient shuttle service. We also appreciate your suggestions and will share them for future improvement plans. We look forward to welcoming you back soon for another memorable experience.Sincerely, Robert HeilmanGeneral Manager
5.0分
家庭亲子
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I can't say enough about the staff! In the evening the girl in training and manager were kind and helpful with check-in and suggesting a place to find sushi. We actually ended up eating at the Bistro because there was a gluten free dairy free option. Which brings me to the morning staff and chef - wow- so accomadating! The chef made certain our food was cooked in oil not butter and understood foods that had gluten and served us a substitute without asking (so thoughtful and impressive). He even came to the table to check on us with smile and cheerful laugh. What a great way to start our day!
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酒店回复: Dear Amy,Thank you so much for sharing about your recent stay at Courtyard Charleston Waterfront. We’re thrilled to hear how much our team made a difference during your time with us, from the helpful check-in to the thoughtful care in accommodating your dietary needs. It’s also great to know you enjoyed dining with us and that our chef went above and beyond to ensure your meal was safe and delicious. We’ll be sure to share your kind words with our team; they’ll be delighted to know their efforts left such a positive impression. We look forward to welcoming you back for another great experience soon.Sincerely, Robert HeilmanGeneral Manager
5.0分
其他
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We were pleasantly surprised when we arrived. We loved our spacious room which had a large balcony that provided views of the water, boats and marsh. The outside patio area had lots of seating with gorgeous views of the water and marina to enjoy during the day or at night. The food was good in the restaurant and the staff was helpful. The hotel shuttle was very convenient!
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酒店回复: Dear Julie,We’re thrilled to hear you enjoyed your time at our spacious accommodations, with the large balcony offering beautiful views, as well as the outdoor patio. We’re also glad you appreciated our food offerings and shuttle service as well as had memorable encounters with our staff. It was a pleasure hosting you at Courtyard Charleston Waterfront; we look forward to welcoming you back soon for another exceptional experience. Sincerely, Robert HeilmanGeneral Manager
2.0分
家庭亲子
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Would have been a wonderful stay except for the fire alarm-defective alarm-go off at midnight! Then we went down the stairs to the parking area and the door was locked! We went back up to the lobby and went out the lobby door there-thank goodness there wasn’t a fire in the lobby! It was the second time the alarm went off and then it happened again a couple days later!!
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酒店回复: Dear Lisa,While we’re glad there were aspects of your stay you enjoyed, we’re genuinely sorry for the disruptions and concern caused by the fire alarm. We understand how unsettling this must have been and are grateful for your patience. Your safety is our highest priority, and we take this feedback seriously. We will share your comments appropriately with the relevant teams to ensure they are addressed and such lapses do not occur again. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a better experience on your next visit. Sincerely, Robert HeilmanGeneral Manager
挺不错的，环境很好
好地方！位置去市中心超方便，我很喜欢！！虽然天气糟糕！
工作人员很不友好。房间很脏。插座坏了，所以没法给设备充电。工作人员整晚不停地关门和敲门。完全不顾及住在那里的人。我们辛苦弄出的水漏到了浴室地板上。最糟糕的是，似乎正在施工，因为我们被房间下面的钻机和风镐吵醒了（我们睡得很少）。没有任何警告或迹象。如果你讨厌自己，不需要休息。这是适合你的地方！否则，无论如何都要避开这个地方。你会感谢我的。
Breakfast was wonderful! Amanda made it incredibly accommodating for us each of the 4 mornings we dined there!! I’m a picky eater, and Amanda was more than happy to listen to and honor the modifications to my order…service with an infectious beautiful smile!!! All the breakfast staff were wonderful!! Thank you!!!
The room was clean but TV didn’t work, there was NO shower pressure and it would cut in and out turning cold and hot randomly. I called ahead of time to confirm they had a hot tub and was told they did. This is WHY we booked here in the first place. When we arrived it was broken and gave no indication of it being fixed. We told them about the issues in our room and it was never addressed.
We were thoroughly pleased with the hotel. The atmosphere, staff greetings, the grounds, and food options were top tier. Everyone was eager to assist and were very patient while showing awesome professionalism. We will definitely be going back!
This property is great. The outdoor area is such a value added . They also offer a shuttlebus every half hour roughly 7am - 10pm. My two concerns are of a walk from downtown Charleston if you like to walk or run. And, I had a rental bike and really struggled to find somewhere to put it. They don’t have any bike racks. But a bike here is fabulous to get you everywhere you need to go. I rented an ebike from a place in Mount Pleasant.l and was able to get over to Sullivan Island and the Isles of Pine, over the walkable bridge et al
I can't say enough about the staff! In the evening the girl in training and manager were kind and helpful with check-in and suggesting a place to find sushi. We actually ended up eating at the Bistro because there was a gluten free dairy free option. Which brings me to the morning staff and chef - wow- so accomadating! The chef made certain our food was cooked in oil not butter and understood foods that had gluten and served us a substitute without asking (so thoughtful and impressive). He even came to the table to check on us with smile and cheerful laugh. What a great way to start our day!
We were pleasantly surprised when we arrived. We loved our spacious room which had a large balcony that provided views of the water, boats and marsh. The outside patio area had lots of seating with gorgeous views of the water and marina to enjoy during the day or at night. The food was good in the restaurant and the staff was helpful. The hotel shuttle was very convenient!
Would have been a wonderful stay except for the fire alarm-defective alarm-go off at midnight! Then we went down the stairs to the parking area and the door was locked! We went back up to the lobby and went out the lobby door there-thank goodness there wasn’t a fire in the lobby! It was the second time the alarm went off and then it happened again a couple days later!!