酒店回复: Dear William, thank you for your kind words! We're delighted to hear you enjoyed our hotel and its atmosphere. We strive to provide a stylish and comfortable experience for all our guests. We look forward to welcoming you back for another great stay in the future! - Holiday Inn Express & Suites Richland Tri Cities
5.0分
其他
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Front desk staff were very kind, large and clean king studio room, comfy beds , the breakfast selection was great, pool open 24hrs, location was next to mall with multiple restaurants - love the Noon check out time
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酒店回复: Dear Valued Guest, thank you for the fantastic feedback! We’re delighted to hear you enjoyed the kindness of our front desk team, the comfort and cleanliness of your king studio, and the variety in our breakfast selection. It’s great to know the 24-hour pool, convenient location, and noon checkout added to your stay as well. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! - Holiday Inn Express & Suites Richland Tri-Cities
5.0分
家庭亲子
We had a wonderful stay. A girl behind the front desk named Hazel was precious. She was sweet and courteous. She went above and beyond to help.
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酒店回复: Dear Valued Guest, thank you so much for your wonderful review! We’re thrilled to hear you had such a great stay, and it’s especially nice to know that Hazel made such a positive impression. She truly is a valued part of our team, and we’ll make sure she hears your kind words. We appreciate you choosing to stay with us and look forward to welcoming you back again soon! - Holiday Inn Express & Suites Richland Tri-Cities
2.0分
商务出差
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Heat didn’t work right, fan blew all the time, and bathtub water dripped for first two nights so they moved us to a different suite, a handicapped suite. What a mess. Bed made with bedskirts not comforter and budlight lids all over the floor of a supposed cleaned room amongst other issues. We will not be returning.
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酒店回复: Dear Valued Guest, thank you for taking the time to share your experience, and I’m truly sorry for the issues you encountered during your stay. The heating problems, dripping bathtub, and the condition of the second room you were moved to are far below the standards we aim to provide. We appreciate you bringing these concerns to our attention so we can address them immediately with our housekeeping and maintenance teams. While we regret that your stay left such a negative impression, your feedback is important and will help us make the necessary improvements. Thank you again for letting us know. - Holiday Inn Express & Suites Richland Tri-Cities
4.0分
其他
Friendly staff and comfortable bed. The bathroom, with peeling and poorly patched wallpaper, detracted from the overall impression.
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酒店回复: Dear Dan, thank you for sharing your experience with us. We’re glad to hear our staff made you feel welcome and that you enjoyed a comfortable bed. We do apologize for the condition of the bathroom. We appreciate you bringing this to our attention, and we’ll be addressing it with our maintenance team right away. We hope to have the chance to provide an even better stay on your next visit.
3.0分
其他
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Ac in main room did not work or the heater. I told the front desk Saturday night. Nobody came bye too fix it. Me and my son had too sleep with no heater. Housekeepers know its broke. I know my mom did that job 3 decades ago. We always turned them on too get cool.
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酒店回复: Dear Valued Guest, we’re very sorry to hear about the issue with your room’s heating and cooling system and that it wasn’t resolved during your stay. This is not the level of comfort or service we strive to provide, and your comments have been shared with our management and maintenance teams for immediate follow-up. We sincerely apologize for the inconvenience you and your son experienced. - Holiday Inn Express & Suites Richland Tri-Cities
5.0分
其他
The gentleman at the desk was awesome and accommodating. Check in was easy and the room was clean! Overall experience wa A+.
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酒店回复: Dear Valued Guest, thank you for your wonderful review! We’re so glad to hear your check-in was smooth, your room was clean, and that our front desk team provided excellent service. It’s great to know your overall experience was excellent, and we look forward to welcoming you back again soon! - Holiday Inn Express & Suites Richland Tri-Cities
2.0分
其他
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Supposed to have Airport Shuttle. The gal who took us, told us just call when you come back from your trip, we will come get you. Well, we called when we returned and they said we were supposed to call ahead of time. We were on planes all day, and we specifically asked her! The only person who acted like she liked her job was a young gal putting breakfast out. She went around asking everyone how things were, can i get you something, can i take your plate?
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酒店回复: Dear Valued Guest, thank you for sharing your experience. We’re very sorry for the confusion with the airport shuttle and the inconvenience it caused after your trip. Your comments will be reviewed with our team to ensure better communication and consistency moving forward. We’re glad to hear the breakfast attendant made a positive impression—she’ll be thrilled to know her hospitality stood out. We appreciate your feedback and hope to provide a smoother experience next time. - Holiday Inn Express & Suites Richland Tri-Cities
5.0分
其他
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Holiday Inn - Richland/Kennewick
The hotel is very comfortable, clean, & close to shops as well (the mall, Costco, WinCo, and the AMC movie theater). The pool was my favorite. Aside from the fact that it’s 24 hours it can also be both indoors & outdoors. I can’t imagine how nice that gets in the summer time.
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酒店回复: Dear Silvia, thank you for your wonderful review! We’re so glad you enjoyed our comfortable, clean accommodations and convenient location near shopping and entertainment. It’s great to hear the 24-hour pool was a highlight of your stay—we agree, it’s especially enjoyable in the summertime. We look forward to welcoming you back for another great visit! - Holiday Inn Express & Suites Richland Tri-Cities
5.0分
家庭亲子
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This place was great. From the breakfast to the warm cookies and cold milk. I did notice in the hot tub there was green mildew around the filter area. But other than that the place was a great place to stay.
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酒店回复: Dear Toni, thank you for your kind review! We’re delighted you enjoyed your stay, especially the breakfast and our cookies with cold milk. We appreciate you bringing the hot tub concern to our attention and will make sure it’s addressed. Overall, we’re glad you had a great experience and look forward to welcoming you back! - Holiday Inn Express & Suites Richland Tri-Cities
诺斯现代酒店
Front desk staff were very kind, large and clean king studio room, comfy beds , the breakfast selection was great, pool open 24hrs, location was next to mall with multiple restaurants - love the Noon check out time
We had a wonderful stay. A girl behind the front desk named Hazel was precious. She was sweet and courteous. She went above and beyond to help.
Heat didn’t work right, fan blew all the time, and bathtub water dripped for first two nights so they moved us to a different suite, a handicapped suite. What a mess. Bed made with bedskirts not comforter and budlight lids all over the floor of a supposed cleaned room amongst other issues. We will not be returning.
Friendly staff and comfortable bed. The bathroom, with peeling and poorly patched wallpaper, detracted from the overall impression.
Ac in main room did not work or the heater. I told the front desk Saturday night. Nobody came bye too fix it. Me and my son had too sleep with no heater. Housekeepers know its broke. I know my mom did that job 3 decades ago. We always turned them on too get cool.
The gentleman at the desk was awesome and accommodating. Check in was easy and the room was clean! Overall experience wa A+.
Supposed to have Airport Shuttle. The gal who took us, told us just call when you come back from your trip, we will come get you. Well, we called when we returned and they said we were supposed to call ahead of time. We were on planes all day, and we specifically asked her! The only person who acted like she liked her job was a young gal putting breakfast out. She went around asking everyone how things were, can i get you something, can i take your plate?
Holiday Inn - Richland/Kennewick
The hotel is very comfortable, clean, & close to shops as well (the mall, Costco, WinCo, and the AMC movie theater). The pool was my favorite. Aside from the fact that it’s 24 hours it can also be both indoors & outdoors. I can’t imagine how nice that gets in the summer time.
This place was great. From the breakfast to the warm cookies and cold milk. I did notice in the hot tub there was green mildew around the filter area. But other than that the place was a great place to stay.