酒店回复: Dear William, thank you for your kind words! We're delighted to hear you enjoyed our hotel and its atmosphere. We strive to provide a stylish and comfortable experience for all our guests. We look forward to welcoming you back for another great stay in the future! - Holiday Inn Express & Suites Richland Tri Cities
5.0分
其他
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Holiday Inn - Richland/Kennewick
The hotel is very comfortable, clean, & close to shops as well (the mall, Costco, WinCo, and the AMC movie theater). The pool was my favorite. Aside from the fact that it’s 24 hours it can also be both indoors & outdoors. I can’t imagine how nice that gets in the summer time.
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酒店回复: Dear Silvia, thank you for your wonderful review! We’re so glad you enjoyed our comfortable, clean accommodations and convenient location near shopping and entertainment. It’s great to hear the 24-hour pool was a highlight of your stay—we agree, it’s especially enjoyable in the summertime. We look forward to welcoming you back for another great visit! - Holiday Inn Express & Suites Richland Tri-Cities
5.0分
家庭亲子
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This place was great. From the breakfast to the warm cookies and cold milk. I did notice in the hot tub there was green mildew around the filter area. But other than that the place was a great place to stay.
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酒店回复: Dear Toni, thank you for your kind review! We’re delighted you enjoyed your stay, especially the breakfast and our cookies with cold milk. We appreciate you bringing the hot tub concern to our attention and will make sure it’s addressed. Overall, we’re glad you had a great experience and look forward to welcoming you back! - Holiday Inn Express & Suites Richland Tri-Cities
5.0分
商务出差
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Loved the suite! It was perfect for our overnight work trip. Breakfast was great as well! Really appreciated the young ladies who assisted with check-in and check-out.
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酒店回复: Dear Jessi, thank you for your review! We’re thrilled to hear you loved the suite and found it perfect for your work trip. It’s also wonderful to know breakfast hit the spot and that our front desk team made check-in and check-out smooth and welcoming. We look forward to hosting you again! - Holiday Inn Express & Suites Richland Tri-Cities
5.0分
家庭亲子
I appreciated that they opened up breakfast early for the athletes competing in the Ironman. Great hotel! Amazing staff!
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酒店回复: Dear Nicole, thank you for your kind review! We’re so glad our team could make your Ironman weekend a little easier by opening breakfast early. It’s wonderful to hear you enjoyed your stay, and we look forward to welcoming you back for your next visit! - Holiday Inn Express & Suites Richland Tri-Cities
1.0分
其他
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When you enter the hotel it has a bad smell, it also didn’t help that someone was smoking in the building. Our room had mold on the bathroom ceiling. Within 5 min of our stay we checked out and found another hotel to stay at.
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酒店回复: Dear Blake, thank you for your feedback. We’re sorry to hear your stay was cut short and that the property did not meet your expectations. Your comments regarding odor, smoking, and the bathroom condition will be shared with our team for immediate review as we work to improve the guest experience. - Holiday Inn Express & Suites Richland Tri-Cities
1.0分
其他
They billed me and I didn’t even stay!!!!! I arrived they said they didn’t have the room! Horrible experience
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酒店回复: Dear Crystal, we’re sorry to hear about your frustration. Some of our rate types are non-refundable, which may explain the charge even if plans changed. We understand how disappointing this must have been but do have notes that you spoke with our team directly and that we had a room to accommodate you. - Holiday Inn Express & Suites Richland Tri-Cities
4.0分
家庭亲子
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Nice view of the columbia river basin. We could see the river but the more beautiful part of the view was the sunset and city lights. Service was really great and breakfast staff was friendly and helpful too. My kids and the adults all enjoyed breakfast, and the pool was probably one of the best hotel pools I have experienced outside of Disney and Great Wolf Lodge. No slide, etc of course, but beautiful environment with real granite boulders and healthy! Tropical plants made it feel so peaceful, and well maintained. The only con we experienced was our bathroom fan did not work, but we left a note at the front desk and they were grateful for the information. No bad interactions with employees whatsoever! When we pass through again, we'll stay here!
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酒店回复: Dear Kory, thank you for the detailed review! We’re so glad you enjoyed the beautiful views, especially the sunsets and city lights, as well as the pool’s unique and relaxing environment. It’s wonderful to hear our service and breakfast staff made your stay even better and that both kids and adults enjoyed breakfast. We appreciate your note about the bathroom fan and are grateful you brought it to our attention—we’ll make sure it’s addressed. We look forward to welcoming you and your family back the next time you pass through! - Holiday Inn Express & Suites Richland Tri-Cities
4.0分
其他
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We decided to stay an extra day in the area and booked this on short notice.
The staff was nice and the room was also. Comfortable beds, clean and quiet.
Breakfast was good.
We have often had good stays at the Holiday Inn Express.
Loved the cookies and milk at checkin
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酒店回复: Dear Susan, thank you for choosing to stay with us on short notice! We’re so glad you enjoyed the clean, quiet room, comfortable beds, and friendly service. It’s wonderful to hear breakfast hit the spot and that our cookies and milk at check-in were a highlight. We appreciate your loyalty to Holiday Inn Express and look forward to welcoming you back for another great stay! - Holiday Inn Express & Suites Tri-Cities
5.0分
商务出差
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Everything was nice. Bed comfortable. My only complaint was the breakfast was pretty empty when I came down at 7AM. And I waited but none of it was getting refilled in a timely fashion.
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酒店回复: Dear Anthony, thank you for your feedback! We're glad to hear you enjoyed a comfortable stay and that everything else met your expectations. We apologize for the breakfast not being fully stocked during your visit—this isn’t the experience we aim to provide, and we’ll be reviewing this with our team to ensure better service moving forward. We appreciate you bringing it to our attention and hope to welcome you back soon! - Holiday Inn Express & Suites Richland
诺斯现代酒店
Holiday Inn - Richland/Kennewick
The hotel is very comfortable, clean, & close to shops as well (the mall, Costco, WinCo, and the AMC movie theater). The pool was my favorite. Aside from the fact that it’s 24 hours it can also be both indoors & outdoors. I can’t imagine how nice that gets in the summer time.
This place was great. From the breakfast to the warm cookies and cold milk. I did notice in the hot tub there was green mildew around the filter area. But other than that the place was a great place to stay.
Loved the suite! It was perfect for our overnight work trip. Breakfast was great as well! Really appreciated the young ladies who assisted with check-in and check-out.
I appreciated that they opened up breakfast early for the athletes competing in the Ironman. Great hotel! Amazing staff!
When you enter the hotel it has a bad smell, it also didn’t help that someone was smoking in the building. Our room had mold on the bathroom ceiling. Within 5 min of our stay we checked out and found another hotel to stay at.
They billed me and I didn’t even stay!!!!! I arrived they said they didn’t have the room! Horrible experience
Nice view of the columbia river basin. We could see the river but the more beautiful part of the view was the sunset and city lights. Service was really great and breakfast staff was friendly and helpful too. My kids and the adults all enjoyed breakfast, and the pool was probably one of the best hotel pools I have experienced outside of Disney and Great Wolf Lodge. No slide, etc of course, but beautiful environment with real granite boulders and healthy! Tropical plants made it feel so peaceful, and well maintained. The only con we experienced was our bathroom fan did not work, but we left a note at the front desk and they were grateful for the information. No bad interactions with employees whatsoever! When we pass through again, we'll stay here!
We decided to stay an extra day in the area and booked this on short notice.
The staff was nice and the room was also. Comfortable beds, clean and quiet.
Breakfast was good.
We have often had good stays at the Holiday Inn Express.
Loved the cookies and milk at checkin
Everything was nice. Bed comfortable. My only complaint was the breakfast was pretty empty when I came down at 7AM. And I waited but none of it was getting refilled in a timely fashion.