酒店回复: It's disconcerting that your visit was not the exceptional one we strive for. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. Providing an exceptional guest experience is our priority, and our culture and dedicated team enable us to swiftly resolve any issues, ensuring our guests can enjoy their stay without disruption. We value your experience, and our management team will thoroughly review and assess all aspects of your stay. I deeply regret letting you down, but I hope you will give us another opportunity in the future to provide the exceptional experience you deserve.Regards, Guest Services Associate, Hilton Myrtle Beach
酒店回复: I regret to hear that your experience with us was less than satisfactory. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. Our commitment to our guests is reflected in our team’s quick problem-solving skills and the supportive culture we've established, ensuring a wonderful stay. To ensure exceptional experiences, our hotel management will carry out a thorough assessment of your stay. I apologize for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity to deliver the unforgettable experience we are dedicated to providing.Regards, Guest Services Associate, Hilton Royale Palms
酒店回复: Thank you for sharing your feedback on your stay with us. Your rating helps us improve and maintain our high service standards. We regret any inconveniences experienced during your stay. Our goal is to offer an inviting, comfortable, and bespoke guest experience. Please be assured that your comments are integral to our continuous improvement efforts. Despite these aspects, we're pleased to know that you enjoyed the remainder of your stay. We're grateful for your patronage and look forward to a future chance to fully reveal the true quality of our property.Regards, Guest Services Associate, Hilton Royale Palms
2.0分
商务出差
原文
翻译提供方：Google
地毯很恶心，床单摸起来像塑料的，床上还有沙子。真的很失望，而且很惊讶这家酒店居然叫希尔顿。
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酒店回复: Thank you for sharing your rating. We regret that we didn't deliver the stay you expected and deserved. Please know that we take this seriously and will use your feedback to guide improvements. We appreciate your time and hope to welcome you back for a much better experience.Regards, Guest Services Associate, Hilton Royale Palms
2.0分
朋友出游
原文
翻译提供方：Google
他们对房间“海景”的描述非常误导。它应该是大多数酒店描述的那种部分海景。
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酒店回复: Thank you for the stellar rating! We're elated to know your stay with us was memorable. Striving for the best service is what we do, and your feedback validates our efforts. Looking forward to your return stay!Regards, Guest Services Associate, Hilton Royale Palms
4.0分
家庭亲子
原文
翻译提供方：Google
游泳池不在那儿，我不喜欢它
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酒店回复: Muchas gracias por compartir su experiencia en nuestro hotel. Nos dedicamos a ofrecer una experiencia cómoda, conveniente y personalizada para cada huésped, y su calificación nos ayuda a mejorar continuamente nuestros servicios. Confiamos en que el resto de su estancia haya sido satisfactoria y estamos agradecidos por su decisión de alojarse con nosotros. Por favor, considere regresar en el futuro, ya que agradeceríamos la oportunidad de mostrar la verdadera excelencia de nuestra propiedad. Estaremos encantados de tenerles de vuelta en nuestro hotel para una nueva experiencia.Atentamente, Guest Services Associate, Hilton Royale Palms
1.0分
家庭亲子
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I didn’t get what I reserved. I was charged for 2 rooms when I originally booked a 3 bedroom ocean view. I was put in an anointed room that I got locked out of and took over 30 minutes before security finally arrived to let me in. My view was facing other rooms and couldn’t see the beach at all. Not only that, I was charged for 2 cars when I only had 1 and I now have 5 charges on my cc . NOT SATISFIED AT ALL. I paid in full for my trip with affirm so now I have to see if the charges are going to fall off my cc
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酒店回复: I'm very disappointed to learn that your experience with us was not the exceptional one we aim for. Our goal is for every guest to feel truly pampered, with top-tier service, the perfect rooms, and memorable moments. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. We value your experience, and our management team will thoroughly review and assess all aspects of your stay. I deeply regret that we did not meet your expectations on this occasion. I hope you will give us another opportunity to showcase the true magic of our property.Regards, Guest Services Associate, Hilton Royale Palms
玩得很开心，地方真美！
前台服务很糟糕，没有眼神交流，也没有笑容，一言不发。但地理位置和住宿条件不错。我们度过了愉快的时光，因为Trip.com的客服人员非常专业，服务也很好。
怎么离店多收840元
这是我睡过的最差的床，睡到腿和腰都疼得不行，不得不提前退房。大部分时间都找不到工作人员，而且没有清洁服务的情况下还要收取房费，这简直是闻所未闻。我不推荐住在皇家棕榈酒店，这是一家非常不舒服的经济型酒店，隔音效果很差，隔着墙都能听到所有声音。漏水，冲水不畅，没有步入式淋浴，浴缸却很深，连洗澡都容易滑倒。今年我们对房间非常失望。
这家酒店过度销售客房，根本不关心客人的服务。酒店内没有在线预订的客房，这与您所支付的价格不符。非常具有欺骗性。但是位置很好，设施也不错。非常糟糕的客户服务管理，从来没有人回电解决问题。遥控器需要电池（不能看电视），被子很脏，用过很久了，已经破旧不堪，WiFi 设置不正确，无法与房间号匹配。我们通过*******购买了房间，酒店将我们的问题转给了他们，并表示他们无能为力。这不是一个三星半的度假村，就我们遇到的客户服务而言，我只能给一星。我们为 250 平方英尺的房间支付了 350 美元。但他们宣传说房间更大，设施也更齐全。遗憾的是，我们未能享受到美好的住宿体验！
每次冲马桶都会漏水，每次我都得把盖子拆下来修理。空调效果不好。浴室里的灯灭了好几次，我不得不重新设置按钮好几次。这地方简直就是个垃圾场。
地毯很恶心，床单摸起来像塑料的，床上还有沙子。真的很失望，而且很惊讶这家酒店居然叫希尔顿。
他们对房间“海景”的描述非常误导。它应该是大多数酒店描述的那种部分海景。
游泳池不在那儿，我不喜欢它
I didn’t get what I reserved. I was charged for 2 rooms when I originally booked a 3 bedroom ocean view. I was put in an anointed room that I got locked out of and took over 30 minutes before security finally arrived to let me in. My view was facing other rooms and couldn’t see the beach at all. Not only that, I was charged for 2 cars when I only had 1 and I now have 5 charges on my cc . NOT SATISFIED AT ALL. I paid in full for my trip with affirm so now I have to see if the charges are going to fall off my cc