The hotel has been sold to a new owner whenever we come to visit Milwaukee we stay at this hotel so we may be looking for a new hotel because of $250 deposit is out of control
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酒店回复: Dear Kimy,Thank you for sharing your feedback. We want to assure you that while ownership changes can happen, our commitment to providing excellent service remains unchanged.We understand your concerns regarding the $250 deposit. This deposit is a standard practice intended to cover incidental charges, and we do our best to keep it fair and transparent. However, we truly value your loyalty and would love the opportunity to discuss any concerns you may have directly.Please feel free to contact us anytime so we can address your concerns and hopefully welcome you back in the future.Best regards,Hampton Inn Milwaukee NW
5.0分
其他
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Refreshing Vacay MKE Stay
We had a wonderful stay, rooms were extremely clean and comfortable, everyone working at the front desk made check-in and check-out easy and hassle free. Breakfast was amazing with so many options. Room rates were very reasonable.
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酒店回复: Hi Lara,Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience during your stay at the Hampton Inn Milwaukee NW. We truly appreciate your feedback about our clean and comfortable rooms, as well as the helpfulness of our team at the front desk. It's great to know that you enjoyed our breakfast options and found the room rates reasonable.We look forward to welcoming you back on your next visit to Milwaukee!Best regards,The Hampton Inn Milwaukee NW
2.0分
其他
Went to check in and was told there was a $250 incidental fee. When I made the reservation that was not mentioned
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酒店回复: Dear Katie,Thank you for sharing your feedback. We’re sorry to hear about the confusion during your check-in process. Please note that the $250 incidental fee is clearly mentioned on our website during the booking process. We strive to ensure all information is available to our guests, and we apologize if this was not highlighted to you at the time of reservation.We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Thank You.Hampton Inn Milwaukee NW
1.0分
其他
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Scammed
I was charged for an accidental booking. I kept calling the hotel and the travel agency kept reaching out tot he hotel and there was no response.
The accidental booking was done due to a faulty link that misguided me. See screen shots, I was trying to book a hotel in Virginia and it took me to Milwaukee
I called immediately after booking. This is a scam. And if I’m not responded with I will proceed with legal action.
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酒店回复: Dear Kirti,Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration you experienced during your booking process.We understand how upsetting it must have been to end up with an unintended reservation. After reviewing your case, we can confirm that the issue appears to have stemmed from a third-party booking link, which unfortunately redirected you to a different property than intended.Please know that as a gesture of goodwill and in acknowledgment of the inconvenience caused, we have already issued a partial refund.While we understand this experience has been frustrating, we assure you that we take these concerns seriously and are working with our partners to prevent similar occurrences in the future. If you need any further clarification or assistance, feel free to contact our support team directly.We appreciate your patience and hope to restore your confidence in our service.
3.0分
其他
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Needs a little work
The pool had all doors locked even exit door was locked from the outside. People were vaping in yhe hot tub. Very clean lobby and staff were helpful
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酒店回复: Dear Sherry,Thank you for your feedback. We're glad you found the lobby clean and our team helpful. We apologize for the concerns you encountered at the pool area — this is being addressed with our staff to ensure a better experience for all guests.We are currently undergoing renovations to improve our property and guest amenities. We appreciate your comments and hope to welcome you back in the future.Best regards,Hotel Team,Hampton Inn Milwaukee NW
5.0分
其他
I love the front desk clerk K. She's so professional, pleasant, welcoming and nice
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酒店回复: Hi Damien,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our front desk clerk, K. We’re lucky to have her on our team, and we’ll be sure to share your kind words with her.We hope to welcome you back again soon!Warm regards,Hampton Inn Milwaukee NW
3.0分
情侣出游
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Here’s a concise hotel review you could use:
⸻
I was disappointed with my recent stay. I was accidentally double charged for my room, which was frustrating to resolve. Upon arrival, the room was missing towels and body wash, and several lights were burnt out, making it feel poorly maintained. Overall, not the experience I expected.
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酒店回复: Hi Adam,Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you encountered, from the double charge to the missing items and maintenance concerns. This is not the experience we aim to provide, and we understand how frustrating it must have been. If the double charge or any other issues have not yet been fully resolved, please reach out to us directly so we can assist you.We appreciate your honesty and hope to have the chance to provide a better experience in the future.Warm regards,Hotel Management
1.0分
家庭亲子
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The property was used by the state for a voucher system for displaced, homeless, etc. I called them before booking to ask if they were and they said no. I asked in person’s well and they lied while I was there. Ac went out, keys didn’t work for doors, or they worked for neighbors door having went into wrong room one time. elevators did not work one day. Homeless hung outside. Noise was ridiculously loud all times of the night. Kids running in hallways. I had to ask everyday for toilet paper and towels even after I’d asked in the am for them. It was the baddest experience staying at a hotel I have ever had.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your stay. Please know that the property is no longer part of any voucher program and is now under new management.We are currently undergoing renovations to improve the guest experience and appreciate your patience during this time. Your concerns have been shared with our team to ensure better service moving forward.We hope you will consider giving us another chance in the future.Best regards,The Hampton Inn Milwaukee NW Team
很不错，干净卫生，就是离大路有点近，还是有点噪音的，可以泡澡🛀，我儿子很享受，这几天的愉快体验 下次来还订这家酒店🏨，也推荐给大家
服务很棒，帮我们办理入住的那位年轻女士人很好，完全没让我们久等。
The hotel has been sold to a new owner whenever we come to visit Milwaukee we stay at this hotel so we may be looking for a new hotel because of $250 deposit is out of control
Refreshing Vacay MKE Stay
We had a wonderful stay, rooms were extremely clean and comfortable, everyone working at the front desk made check-in and check-out easy and hassle free. Breakfast was amazing with so many options. Room rates were very reasonable.
Went to check in and was told there was a $250 incidental fee. When I made the reservation that was not mentioned
Scammed
I was charged for an accidental booking. I kept calling the hotel and the travel agency kept reaching out tot he hotel and there was no response.
The accidental booking was done due to a faulty link that misguided me. See screen shots, I was trying to book a hotel in Virginia and it took me to Milwaukee
I called immediately after booking. This is a scam. And if I’m not responded with I will proceed with legal action.
Needs a little work
The pool had all doors locked even exit door was locked from the outside. People were vaping in yhe hot tub. Very clean lobby and staff were helpful
I love the front desk clerk K. She's so professional, pleasant, welcoming and nice
Here’s a concise hotel review you could use:
⸻
I was disappointed with my recent stay. I was accidentally double charged for my room, which was frustrating to resolve. Upon arrival, the room was missing towels and body wash, and several lights were burnt out, making it feel poorly maintained. Overall, not the experience I expected.
The property was used by the state for a voucher system for displaced, homeless, etc. I called them before booking to ask if they were and they said no. I asked in person’s well and they lied while I was there. Ac went out, keys didn’t work for doors, or they worked for neighbors door having went into wrong room one time. elevators did not work one day. Homeless hung outside. Noise was ridiculously loud all times of the night. Kids running in hallways. I had to ask everyday for toilet paper and towels even after I’d asked in the am for them. It was the baddest experience staying at a hotel I have ever had.