酒店回复: Thank you for the feedback, Stephen. We are glad our excellent staff was able to make your stay an excellent one.
4.0分
情侣出游
原文
翻译提供方：Google
酒店很不错，但市中心停车不方便，更喜欢提供早餐和房间里有微波炉的地方。
5.0分
其他
Nice hotel in good location
Very clean and updated hotel. Loved the pool and hot tub. Easy walk to stores and restaurants.
5.0分
其他
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The room was very nicely decorated and clean and the staff was very helpful. Their location to so many walkable stores, shops and dining will definitely be a choice again. The hotel size really appealed to safety, especially traveling alone!
5.0分
其他
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Only downside was the balcony was inside, overlooking the bar. Which isn’t bad, it was fun but little disappointed, was expecting an outdoor balcony. But would book again and plan to next month.
5.0分
其他
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Weekend getaway
We had a great stay in Fredericksburg. The Courtyard is situated ideally in the downtown historic district allowing us to walk to many desitinations. Parking was close and secure. We will be back for sure.
5.0分
情侣出游
Great place, very clean and the staff is friendly. I would definitely stay here again.
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酒店回复: Thank you for the feedback, Ralph. We would be happy to have you stay with us again.
2.0分
家庭亲子
Right across the street from bars. Very noisy!!! Loud cars and motorcycles up and down all night. Bars open late!!! Will never book here again.
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酒店回复: We’re sorry to hear that your stay wasn’t as peaceful as you’d hoped. We understand how important a good night’s rest is, and we appreciate your feedback. If you ever reconsider staying with us, we’d love to help find a quieter room option for a more comfortable experience. Safe travels!
2.0分
其他
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Everything was very good minus the customer service in the morning while getting coffee. I waited for several minutes and wondered if anyone was even working. Staff member came out and asked if I had been helped, which I obviously wasn’t. Ordered my coffee and she didn’t seem to care that I was there or not. I watched her prepare food with a glove on then open a refrigerator with the same glove and continue with that order. My coffee was delivered to me with her ungloved hand where I was supposed to drink.
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酒店回复: Thank you for the feedback, Debbie. Your service experience fell short of our standards, and for that we apologize. We've taken steps in correcting the behavior of the involved staff member, to ensure this incident isn't repeated in the future.
5.0分
其他
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Everything was fantastic about the hotel. There was a restaurant or club across the street that was playing really loud music until 11 or so at night. Could hear the bass right through the wall. It did quiet eventually but was annoying for a while.
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酒店回复: Michael, thank you so much for taking the time to leave feedback. I apologize that one of our downtown neighbors inconvenienced you, but am glad that your stay at our hotel was still exceptional. I hope you choose to stay with us again sometime, perhaps on a different side of the building.
地理位置优越，位于弗雷德里克斯堡市中心。员工很棒……艾玛、朱莉和鲍勃。非常热情周到，乐于助人。房间维护良好，干净整洁。
酒店很不错，但市中心停车不方便，更喜欢提供早餐和房间里有微波炉的地方。
Nice hotel in good location
Very clean and updated hotel. Loved the pool and hot tub. Easy walk to stores and restaurants.
The room was very nicely decorated and clean and the staff was very helpful. Their location to so many walkable stores, shops and dining will definitely be a choice again. The hotel size really appealed to safety, especially traveling alone!
Only downside was the balcony was inside, overlooking the bar. Which isn’t bad, it was fun but little disappointed, was expecting an outdoor balcony. But would book again and plan to next month.
Weekend getaway
We had a great stay in Fredericksburg. The Courtyard is situated ideally in the downtown historic district allowing us to walk to many desitinations. Parking was close and secure. We will be back for sure.
Great place, very clean and the staff is friendly. I would definitely stay here again.
Right across the street from bars. Very noisy!!! Loud cars and motorcycles up and down all night. Bars open late!!! Will never book here again.
Everything was very good minus the customer service in the morning while getting coffee. I waited for several minutes and wondered if anyone was even working. Staff member came out and asked if I had been helped, which I obviously wasn’t. Ordered my coffee and she didn’t seem to care that I was there or not. I watched her prepare food with a glove on then open a refrigerator with the same glove and continue with that order. My coffee was delivered to me with her ungloved hand where I was supposed to drink.
Everything was fantastic about the hotel. There was a restaurant or club across the street that was playing really loud music until 11 or so at night. Could hear the bass right through the wall. It did quiet eventually but was annoying for a while.