酒店回复: I am truly sorry to hear about the issues you encountered during your stay. The maintenance and cleanliness you mentioned are certainly not up to our standards, and your concerns regarding the breakfast selection have been noted. We aim to provide a hospitable and enjoyable experience for all our guests, and I apologize for falling short in this instance.Sincerely,Kurt ThomasGeneral Manager
酒店回复: I sincerely apologize for the challenges you faced during your stay, especially regarding the late check-in, noisy air conditioner, and unwelcome guest in your room. Appreciate the mention of our free parking, but understand that the overall condition of our hotel and the elevator need attention. Every guest deserves a comfortable experience, and we're actively working on improvements.Sincerely,Kurt ThomasGeneral Manager
酒店回复: I am so sorry to hear about the inconvenient experiences you encountered during your stay with us. It is disappointing that the pool was unavailable and that you dealt with ants in the kitchen. We also understand how important a comfortable sleep arrangement is and regret that the sofa bed mattress did not meet expectations. Addressing these issues is a priority for us, and feedback like yours is very important. Thank you for bringing this to our attention.Sincerely,Kurt ThomasGeneral Manager
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真是太好了。我忘了带保温箱，你帮我保管着，我明天去取。没问题。
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酒店回复: Hello,We appreciate your kind words. You are more than welcome, and we’re glad we could assist with your cooler. Sincerely,Kurt ThomasGeneral Manager
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性价比高。员工友善。设施略显陈旧。
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酒店回复: Hello,Value for money is something we strive to offer, and it's great to hear you felt that way. The friendly staff takes pride in making guests feel welcome. Sorry to hear that the facilities seemed a bit dated. We are continually working on improvements and appreciate your understanding.Sincerely,Kurt ThomasGeneral Manager
4.0分
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翻译提供方：Google
清洁和服务
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酒店回复: Hello,Thank you for your review. It's great to know you appreciated the cleaning and service during your stay. We strive to ensure every guest has a comfortable experience. Your positive sentiment is truly valued, and we hope to welcome you back soon.Sincerely,Kurt ThomasGeneral Manager
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位置和房间宽敞
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酒店回复: Hi Raymundo,We're thrilled to hear that you enjoyed our convenient location and the spaciousness of our rooms. Your positive experiences and excellent rating are greatly appreciated by our team.Sincerely,Kurt ThomasGeneral ManagerSonesta ES Suites San Antonio Northwest - Medical Center
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出色地
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酒店回复: Hi Francisco,Thank you for your excellent rating! We're delighted you had a great experience with us. Your satisfaction is very important and we hope to welcome you back soon.Sincerely,Kurt ThomasGeneral Manager
这家酒店的性价比并不高，卫生状况也说不上好。不过，位置还不错，虽然不在市中心。
这里很舒适，而且欢迎携带宠物。
这家酒店维护得很少。除非前台要求，否则他们不会每天打扫房间。我发现了虫子，早餐很糟糕，让人倒胃口大开，而且每天都一样。
浴室的淋浴门掉了，整体来说非常脏。
谢谢。
下午4点才办理入住。他们还给我们安排了一间空调噪音很大的房间，我甚至还发现了一只蟑螂。酒店虽然有一些不错的福利，比如免费停车，但酒店需要翻新，电梯也很老旧。
我们入住的6天里，泳池停用了，套房厨房里还有蚂蚁。最后他们给我们换了房间。沙发床上的床垫太薄了，看起来就像没有床垫一样。
真是太好了。我忘了带保温箱，你帮我保管着，我明天去取。没问题。
性价比高。员工友善。设施略显陈旧。
清洁和服务
位置和房间宽敞
出色地