酒店回复: Thank you for taking the time to review our property. We are so glad you had such a positive experience with our staff members. We will definitely pass along the feedback. We sincerely apologize you were unaware of the remodel. We will do our best to get the info delivered more efficiently. We look forward to welcoming you back, once the transformation is complete!
酒店回复: Thank you so much for the great review! We appreciate you very much and look forward to welcoming you back on your next visit to Branson.
2.0分
商务出差
原文
翻译提供方：Google
入住很方便，但房间和床感觉有点潮湿，我不知道该如何解释。
展开
酒店回复: Thank you for taking a moment to review our property. We pride ourselves in providing each and every guest with a high-quality experience, and it seems we have fallen short during your recent stay. We sincerely apologize for any inconveniences while staying with us. We will follow up with our team to address the issues you have mentioned. Unfortunately, the unprecedented heat is challenge Again, our sincerest apologies on this matter. We appreciate you and look forward to welcoming you back in the future .
酒店回复: Thank you for taking the time to review our property. We sincerely apologize for any inconvenience while staying with us. I understand there was a request to be near your friends on another floor, which is why you had to wait until later to check in. The original room assigned was ready. Again, our sincerest apologies on this matter. We are very happy to announce we have a remodel scheduled to begin very soon. Big changes are on their way! We appreciate you very much, and hope you will choose to stay with us again on your next visit to Branson.Sincerely,
1.0分
其他
原文
翻译提供方：Google
本来可以更好
我们离开那天发现自己身上有虫咬的痕迹。
3.0分
家庭亲子
展开
Middle of construction on site so a lot of amenities typically there are not there now. Nails all over parking lot so had to park as far as possible from entry to avoid getting flat tires! Breakfast was awful! Loud construction crew at all hours with AC loud noises all night long. Had I known of this, I would have gone elsewhere
展开
酒店回复: Thank you for your feedback and for choosing to stay with us. We understand that staying during a remodel is not ideal, and we sincerely apologize for any inconvenience faced while here with us. We do have this remodel noted on all websites and booking channels in an attempt to get the message out there, and we apologize these communications were missed. While we’re unable to change this process, please know your experience matters to us, and we’re doing everything possible to minimize disruption. We do hope you will give us another try, once this transformation is complete.
位置很好，服务非常周到。
这房间糟透了。入住前几天，房东打来电话（当时已经来不及找其他房间了），说正在施工，所以只能从后门进去。不过没关系，他们得自己处理。但是走廊里弥漫着工人的烟味。我们的房间一股浓重的霉味。床单很薄，房间里所有东西都感觉潮湿。房间非常不舒服，而且臭气熏天，根本无法放松入睡。马桶座圈上还有几滴干涸的血迹。我不得不自己用消毒湿巾擦干净。我们再也不会住这里了。这附近还有其他更好的选择，绝对不值这个价。
我喜欢宽敞的房间、友好的员工以及去其他地方都很方便的地理位置。
我非常感谢工作人员，以及他们为确保入住体验而做出的努力。我想，他们每个人都面临着让客人满意的艰巨任务。在逆境中，他们仍然以善待他人，理应得到额外的奖励。
我不喜欢酒店正在进行装修，而且入住前并不知道装修情况。这让我入住体验有些不便。此外，我也不喜欢酒店的早餐，虽然我知道早餐的选择有限。
太恶心了。家具和枕套上都有污渍。幸亏我们带了自带的枕头。走廊又热又潮湿，施工噪音也吵得我们心烦。没人提醒我们这里正在施工。主大厅关闭了，他们从后门迎接你。早餐是在洗衣房供应的。床单甚至盖不下房间里的特大床。
酒店正在进行大规模翻新。为了变得更好，东西需要稍微凌乱一些。早餐种类比汉普顿酒店的早餐少得多，但足够吃一个早上了。工作人员非常友好热情，酒店位置也很好。我相信翻新完成后酒店会更好。
非常棒的酒店。最初入住的房间有霉味，后来换了房间。工作人员竭诚为您服务。早餐很棒。
入住很方便，但房间和床感觉有点潮湿，我不知道该如何解释。
设施陈旧——一分价钱一分货
入住时间是下午3点，但我们的房间直到4点45才准备好。这很不理想，因为我们刚开了9个小时的车，非常疲惫，需要在5点半之前赶到。酒店设施非常陈旧，但前台工作人员很友好。我很欣赏洗手间有两个独立的区域，方便几个人同时准备。洗手间没有风扇，也没有空气流通，所以很闷热。酒店和房间都非常昏暗，但看起来已经尽可能地打扫干净了。
本来可以更好
我们离开那天发现自己身上有虫咬的痕迹。
Middle of construction on site so a lot of amenities typically there are not there now. Nails all over parking lot so had to park as far as possible from entry to avoid getting flat tires! Breakfast was awful! Loud construction crew at all hours with AC loud noises all night long. Had I known of this, I would have gone elsewhere