Didn’t like the fact you had to order your food. I would have rather had a buffet style ready to eat.
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酒店回复: Thank you for taking the time to share your thoughts. We appreciate your feedback about the dining experience and will review your comments with our team as we look for ways to enhance our service. Your input helps us continue to improve.
4.0分
家庭亲子
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The lobby and sitting areas are bright and spacious. The breakfast was great. The room was clean but a bit dated. This is a great location. The hotel is quiet. I paid extra for a room ******* offered with 2 queen beds and a living area only to find out at check-in that no such room existed at this hotel (King suites only).
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed our welcoming spaces, convenient location, and breakfast offerings. We appreciate your comments about the room, as well as your note regarding the room type mix-up, and will review them with our team. Your insights help us improve, and we hope to make your next visit even better.
5.0分
其他
The staff (Michael) was friendly and made getting checked in efficient. Room was spacious, clean and very comfortable. Will definitely stay here again.
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酒店回复: Georgia, thank you for your kind words! We’re so glad you enjoyed your stay at Hilton Garden Inn Tyler and appreciated our friendly team, especially Michael. It’s wonderful to know you found your room comfortable and plan to visit us again. We look forward to welcoming you back soon.
2.0分
其他
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We’ve been traveling to TYLER for several years now and been wanting to try the Hilton Garden Inn. We were there during Thanksgiving, which I understand why their service wasn’t amazing. What we did not like is the water in the shower never did really get hot. There was mold in there and the carpets were kind of gross. We had a dinner at the restaurant and it was nice.
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酒店回复: Lauren, thank you for taking the time to share your experience. We’re sorry your stay didn’t meet expectations, especially regarding the condition of your room and challenges with the shower. Your comments will be shared with our team for review as we work to improve. We’re glad you enjoyed your dinner and appreciate your honest feedback.
3.0分
情侣出游
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The staff was wonderful & the room was clean.
However the perfume smells in the room were overpowering.
The shower never was hot. It was lukewarm at best so we will definitely never return to this hotel again.
The bed was old and uncomfortable. We would roll to the center of the bed and the sheets and towels had holes in them, they were all old as well.
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酒店回复: Thank you for sharing your feedback. We’re sorry your visit didn’t meet expectations and appreciate your kind words about our team and the cleanliness of your room. Your comments regarding the fragrance, shower temperature, and linens have been noted and will be reviewed with our team so we can make improvements.
5.0分
其他
Stayed one night for a basketball tournament, we weren’t at the hotel much but it was great. The covered parking option was a cool surprise.
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酒店回复: John, thank you for sharing your feedback! We're glad you appreciated the convenient covered parking and found our hotel great for filling your needs during the basketball tournament. Your positive comments mean a lot to our team here at Hilton Garden Inn Tyler. We hope to welcome you back the next time you're in town!
5.0分
家庭亲子
We loved the pool / hot tub area, and the room was very nice. I'm used to having free breakfasts, but it wasn't a deal-breaker.
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酒店回复: Naomi, thank you for sharing your experience. We're glad to hear you enjoyed the pool and hot tub area along with our rooms. Your feedback regarding breakfast is noted, and it's valuable to us as we strive to continually improve our guests' experiences. We hope to have the chance to welcome you back in the future.
5.0分
朋友出游
Rooms were large and very clean. The staff were friendly and helpful. Would stay here again whenever in town.
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酒店回复: Thank you for sharing your kind feedback! We’re delighted to hear you enjoyed the spacious, comfortable rooms and the friendly service at Hilton Garden Inn Tyler. It’s wonderful to know you’d choose to stay with us again — we look forward to welcoming you back soon.
1.0分
商务出差
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The hotel is very tired and dirty. The most disgusting experience had to be the vomit stained toilet and foul smell. The manager on duty was dismissive, defensive and lacked any sense of sympathy. Never again!
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酒店回复: Corina, we're truly sorry to hear that your experience did not meet your expectations. Please know that cleanliness and customer service are top priorities for us, so your feedback is crucial. It saddens us to hear about your reported concerns, and we assure you these issues will be handled for improvement. We understand your decision, but should you choose to give us another chance, we'll stride to provide a far better stay.
5.0分
其他
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I decided to book the suite. I am so glad I did! The room was spacious. I was dealing with some insomnia and I went to the couch to turn on the TV in the other room. I ended up falling asleep for several hours because the couch was just that comfortable. I loved that each room had a separate thermostat AND there was a second half bath (which makes traveling with friends all that more easy!) I also love that it went down to 65 degrees.....it really did work!!! We were freezing in the best way!! The indoor pool and hot tube were a nice addition, too..
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酒店回复: Libby, we're thrilled to hear how much you enjoyed your stay at the Hilton Garden Inn Tyler. It sounds like our spacious suite and thoughtful amenities offered just the comfort and convenience you needed, from the cozy couch to the individual thermostat control. We're glad you also had the chance to enjoy our indoor pool and hot tub. We can't wait to welcome you back for another enjoyable stay!
Didn’t like the fact you had to order your food. I would have rather had a buffet style ready to eat.
The lobby and sitting areas are bright and spacious. The breakfast was great. The room was clean but a bit dated. This is a great location. The hotel is quiet. I paid extra for a room ******* offered with 2 queen beds and a living area only to find out at check-in that no such room existed at this hotel (King suites only).
The staff (Michael) was friendly and made getting checked in efficient. Room was spacious, clean and very comfortable. Will definitely stay here again.
We’ve been traveling to TYLER for several years now and been wanting to try the Hilton Garden Inn. We were there during Thanksgiving, which I understand why their service wasn’t amazing. What we did not like is the water in the shower never did really get hot. There was mold in there and the carpets were kind of gross. We had a dinner at the restaurant and it was nice.
The staff was wonderful & the room was clean.
However the perfume smells in the room were overpowering.
The shower never was hot. It was lukewarm at best so we will definitely never return to this hotel again.
The bed was old and uncomfortable. We would roll to the center of the bed and the sheets and towels had holes in them, they were all old as well.
Stayed one night for a basketball tournament, we weren’t at the hotel much but it was great. The covered parking option was a cool surprise.
We loved the pool / hot tub area, and the room was very nice. I'm used to having free breakfasts, but it wasn't a deal-breaker.
Rooms were large and very clean. The staff were friendly and helpful. Would stay here again whenever in town.
The hotel is very tired and dirty. The most disgusting experience had to be the vomit stained toilet and foul smell. The manager on duty was dismissive, defensive and lacked any sense of sympathy. Never again!
I decided to book the suite. I am so glad I did! The room was spacious. I was dealing with some insomnia and I went to the couch to turn on the TV in the other room. I ended up falling asleep for several hours because the couch was just that comfortable. I loved that each room had a separate thermostat AND there was a second half bath (which makes traveling with friends all that more easy!) I also love that it went down to 65 degrees.....it really did work!!! We were freezing in the best way!! The indoor pool and hot tube were a nice addition, too..