酒店回复: Thank you for your feedback. Have a great day!
2.0分
其他
原文
翻译提供方：Google
没有热水
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酒店回复: Thank you Ann for your feedback, You are correct our hot was was temporrarily.
3.0分
家庭亲子
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Our ground level courtyard room had a lovely walk out sliding door onto the grassy yard.
The building was nice except the construction going on in the lobby made check in very loud and awkward. They made up for it with fresh cookies so no love lost 💕🍪
酒店回复: Thank you for your feedback
2.0分
家庭亲子
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Pool and jacuzzi were not working, facilities were really run down/under construction. No warm water in our shower!! It felt like an overpriced motel with nursing home vibes. Really bad value for the money.
酒店回复: Thank you Pedro for your feedback.
1.0分
其他
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The phone inside the hotel room wasn’t working. There was no hot water. We were told that we could have a new room the next day. And that we would have a refund for the first night but we never received a refund for the first night, even though we had to take a cold shower. The bathtub wouldn’t even keep water when plugged. The maintenance person couldn’t even fix it.
酒店回复: Thank you William for your feedback
5.0分
其他
The staff at the breakfast room was very personable and helpful. Daisy and Emma were very friendly.
酒店回复: Thank you Jerry for your feedback.
2.0分
其他
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The air conditioner in our room was not controllable. IT was either on at 65 or not at all. You could turn the temp up but it seemed every time we did it got colder. The fireplace in the room was non functioning. There were no screens on the patio doors so we could not leave those open to cool off the room without letting in all the bugs. The pool was broke down as well which we found out after the long walk to the pool area. The sign on the door said under maintenance. Several hours later we asked the reception instead of going down the to the basement and all the way down 2 long hallways where the pool was. At that time we were told the pool was closed until the following week. Signs in the elevator would have been nice.
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酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear about the inconveniences you experienced during your stay, and I appreciate you bringing them to our attention.We understand how frustrating it must have been to deal with an air conditioner that wasn’t functioning properly, especially without alternative options like opening the patio doors due to the lack of screens. We also regret that the in-room fireplace was not operational, and that this was not communicated in advance.Regarding the pool closure, we completely understand how disappointing it was to discover it only after making the walk to the pool area. You’re absolutely right—clearer signage, particularly in common areas like the elevator, would have helped avoid confusion, and we’ve shared this suggestion with our team for immediate implementation.Please know that we are actively addressing these issues, including the HVAC system controls and guest communications, to ensure a better experience moving forward. We value your feedback, and we hope you’ll consider giving us another chance in the future to provide the stay you expected and deserved.
2.0分
其他
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Ehhhh
The lobby was a safety hazard look like there was a lot going on and a lot of fixing up the place with no signage or anything , my room did not feel clean I pretty sure I was bitten a few times from fleas and or bug bites :( the sheets was dirt or had flea dirt on them , for a beach hotel it was t what I expected I’m definitely disappointed, not sure if I’ll be back
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酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear that your stay fell short of expectations and that you encountered concerns regarding the cleanliness and condition of both the lobby and your room.We understand how unsettling it must have been to arrive and find the lobby in disarray without proper signage. We’re currently undergoing improvements to enhance our property, but we absolutely recognize the importance of guest safety and clear communication during this process. Your feedback is a crucial reminder, and we’re addressing this with our team immediately.We’re especially concerned to hear about the condition of your room and any possible bites. This is not the standard we hold ourselves to, and we’ve already asked our housekeeping and pest control teams to thoroughly inspect and treat the room as a precaution. Cleanliness is a top priority for us, and your comments are being taken seriously.We truly regret that your beach getaway with us was not what you expected. If you’re open to giving us another chance in the future, we’d love the opportunity to provide you with the experience you deserved the first time.
很喜欢泳池是恒温的，早餐也很棒，还能看到水景。
不推荐
这是我住过的最丑的酒店房间——昏暗、布置得乱七八糟，阳台门也坏了。我们要求在阳台上放几把椅子，这样就能看到水景了，但一个小时过去了，两次请求都没人送来。洗手池边的皂液器里没有肥皂。露台上的花盆里长满了枯死的灌木。我想说，这家酒店管理不善。正在施工的施工让这里看起来很糟糕，闻起来像未干的油漆。不过，早餐还不错，床也很舒服。
位置就在水边，很棒。酒店本身又老又脏。看起来他们正在装修。他们需要装修！位置是导致价格高昂的原因，但一旦他们装修完毕，也许就能挽回损失了。
没有热水
Our ground level courtyard room had a lovely walk out sliding door onto the grassy yard.
The building was nice except the construction going on in the lobby made check in very loud and awkward. They made up for it with fresh cookies so no love lost 💕🍪
Pool and jacuzzi were not working, facilities were really run down/under construction. No warm water in our shower!! It felt like an overpriced motel with nursing home vibes. Really bad value for the money.
The phone inside the hotel room wasn’t working. There was no hot water. We were told that we could have a new room the next day. And that we would have a refund for the first night but we never received a refund for the first night, even though we had to take a cold shower. The bathtub wouldn’t even keep water when plugged. The maintenance person couldn’t even fix it.
The staff at the breakfast room was very personable and helpful. Daisy and Emma were very friendly.
The air conditioner in our room was not controllable. IT was either on at 65 or not at all. You could turn the temp up but it seemed every time we did it got colder. The fireplace in the room was non functioning. There were no screens on the patio doors so we could not leave those open to cool off the room without letting in all the bugs. The pool was broke down as well which we found out after the long walk to the pool area. The sign on the door said under maintenance. Several hours later we asked the reception instead of going down the to the basement and all the way down 2 long hallways where the pool was. At that time we were told the pool was closed until the following week. Signs in the elevator would have been nice.
Ehhhh
The lobby was a safety hazard look like there was a lot going on and a lot of fixing up the place with no signage or anything , my room did not feel clean I pretty sure I was bitten a few times from fleas and or bug bites :( the sheets was dirt or had flea dirt on them , for a beach hotel it was t what I expected I’m definitely disappointed, not sure if I’ll be back