酒店回复: Thomas,Thank you for your feedback regarding your recent stay at Holiday Inn Express in Hillsville, VA. I’m truly sorry to hear about your experience during your stay. It’s disappointing to learn that your room wasn’t refreshed daily and that you had to request towels.Hurricane Helene put many hotels, along with Hillsville, inoperable. Comcast Xfinity, along with many other companies, were notified immediately and have been working around the clock to rectify our television, phone, and internet services.Regarding the elevator issue, our team was made aware and continuously mopped up water throughout the night. Nonetheless, it continued leaking. We have made the correct contacts aware and are working to address this issue immediately. We appreciate your insights and hope you’ll consider giving us another chance in the future.Warm regards, and best wishes!
2.0分
其他
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翻译提供方：Google
预订时游泳池未提前通知就关闭了。浴缸根本排不出去水。房间还算干净。
3.0分
情侣出游
原文
翻译提供方：Google
供暖和/或空调系统很吵。浴室里没有风扇。地毯很脏。但床很舒服。
4.0分
家庭亲子
Nice area. Nice to have a decent restaurant within walking distance. Room was clean but our view overlooking the roof of main entry wasn't pretty.
5.0分
家庭亲子
Friendly staff, clean rooms and common areas. Stayed as our halfway point to and from our final destination, thanks!
5.0分
其他
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Sam was great during check in. Room was recently renovated. Beds were comfortable and everything was clean. Indoor pool was not heated but it was still nice. Overall great stay!
3.0分
家庭亲子
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Not what you would expect for the price. Toilet seat was loose. Tile was falling off in the bathroom. The in-room refrigerator made a loud beeping noise all night.
5.0分
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The only terrible part of my stay was the condition of the road coming in the lot. The pot holes are terrible, and dangerous to a car trying to go over them. I had to zig zag through trying to miss them along with the speed bumps
3.0分
其他
Ok overnight stop
Bit pricey but nice place to stay for the night.
4.0分
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Staff was great. Went to go and take a shower and there was a public hair in the bathtub near the drain. Soap, body wash and shampoo was great ! The grounds could be more appealing. Location is unfortunate being next to “Bates Motel” vibe.
房间没有每天打扫。不得不要毛巾。电视因为暴风雨坏了，但当我问前台他们是否通知了康卡斯特时，他们说没有。电梯地板上有水。他们的维修方法是放置警告标志，而不是擦干水。
大堂人满为患，
预订时游泳池未提前通知就关闭了。浴缸根本排不出去水。房间还算干净。
供暖和/或空调系统很吵。浴室里没有风扇。地毯很脏。但床很舒服。
Nice area. Nice to have a decent restaurant within walking distance. Room was clean but our view overlooking the roof of main entry wasn't pretty.
Friendly staff, clean rooms and common areas. Stayed as our halfway point to and from our final destination, thanks!
Sam was great during check in. Room was recently renovated. Beds were comfortable and everything was clean. Indoor pool was not heated but it was still nice. Overall great stay!
Not what you would expect for the price. Toilet seat was loose. Tile was falling off in the bathroom. The in-room refrigerator made a loud beeping noise all night.
The only terrible part of my stay was the condition of the road coming in the lot. The pot holes are terrible, and dangerous to a car trying to go over them. I had to zig zag through trying to miss them along with the speed bumps
Ok overnight stop
Bit pricey but nice place to stay for the night.
Staff was great. Went to go and take a shower and there was a public hair in the bathtub near the drain. Soap, body wash and shampoo was great ! The grounds could be more appealing. Location is unfortunate being next to “Bates Motel” vibe.