酒店回复: Hi Ricardo,Thank you for the excellent rating. It is wonderful to know you found our hotel safe and comfortable. We strive to create a welcoming and secure environment for all our guests. We hope to see you again for another delightful stay.Sincerely,Sonesta Management Team
4.0分
其他
The hot tub was very warm.
The sink had a flood!
Cleaning staff should have reported the very slow drain!
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酒店回复: Katalin, Thank you for your review. We will follow up with our staff to ensure the sink gets fixed. Thank you,
5.0分
家庭亲子
Very clean and updated. Air condition was a bit loud. Front desk during check in was very wonderful.
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酒店回复: Michele, thank you for the wonderful review! Its fantastic to hear you enjoyed our convenient location near shopping and restaurants. We are thrilled to that you had a great experience with us.
3.0分
其他
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Good, but could manage the noise around the property better. That includes stoping garbage trucks that come to the property from operating at 3AM and 4AM with loud noises. I do not believe anyone can sleep through that. Two hotel employees we spoke with agreed that the noise is terrible at night but confirmed to us there is nothing they can do about it.
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酒店回复: Hi Dr. Tzeghai,Thank you for your valuable insights. It's important to address concerns about the noise levels. The disturbances from the garbage trucks are indeed challenging, and we apologize for any inconvenience caused to your stay. Our team is aware of the issue, and we are actively exploring ways to minimize these disruptions. We sincerely appreciate your understanding and patience as we work towards improving your experience. Your feedback is essential to us, and we are committed to enhancing our services.Sincerely,Sonesta Management Team
5.0分
情侣出游
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This is a convenient location for our stay. We come to the area several times a year and stay at the Sonesta Camelback it is clean staff are wonderful and we love the location.
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酒店回复: Lanette, thank you for your kind words. We look forward to seeing you again.
5.0分
其他
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Overall great stay
I traveled with my SIL so it was nice to have restaurant options within walking distance that felt safe. The grocery stores close by also were great to get snacks. The room was clean and the staff were very friendly and helpful.
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酒店回复: Thank you for your kind words. We appreciate your business and hope you come to see us again soon.
预订的时候没注意到是“无障碍客房”，住起来不太舒服。唯一的好处是房间离停车场很近，出行方便。酒店里有星巴克咖啡厅，这也是个加分项。
我入住时，酒店没有给我早餐券，尽管我预订的房价是包含早餐的。直到早上我发现早餐是收费的，才不得不去要早餐券。退房时，他们又收了我房费，但我明明已经通过Trip.com付过了。我不得不打电话给他们才处理了退款。他们收我132美元，但我付给Trip.com是162美元，所以通过Trip.com预订并没有更便宜。
不过早餐非常好，我吃了牛油果吐司。
办理入住后，我们发现淋浴间里留着一块用过的肥皂，上面还有头发。我到前台要求有人来清理。我们离开大约六个小时后回来，肥皂还在那里。由于当时清洁人员无人处理，我们最终换了房间。以后不会再住这家酒店了。
房间不干净，不过他们给我换了个房间。我以后还会再住这里。
安全舒适
The hot tub was very warm.
The sink had a flood!
Cleaning staff should have reported the very slow drain!
Very clean and updated. Air condition was a bit loud. Front desk during check in was very wonderful.
Good, but could manage the noise around the property better. That includes stoping garbage trucks that come to the property from operating at 3AM and 4AM with loud noises. I do not believe anyone can sleep through that. Two hotel employees we spoke with agreed that the noise is terrible at night but confirmed to us there is nothing they can do about it.
This is a convenient location for our stay. We come to the area several times a year and stay at the Sonesta Camelback it is clean staff are wonderful and we love the location.
Overall great stay
I traveled with my SIL so it was nice to have restaurant options within walking distance that felt safe. The grocery stores close by also were great to get snacks. The room was clean and the staff were very friendly and helpful.