酒店回复: Thank you for taking the time to review our property. I am sorry we didn't meet your expectations. Please let me know what what we could have done differently.
1.0分
情侣出游
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booked this hotel through *******, which showed an 8.6 rating, but after staying here, I discovered that the more accurate rating is closer to the 4.1 I later saw online.
The issues started immediately. The first night, the TV didn’t work at all, and the bathtub was taped up inside—something the staff was already aware of but had not disclosed before my stay. As we were packing to leave, we spotted a roach in the room. I took pictures and brought them to the front desk. The receptionist’s response was shockingly casual—she acknowledged knowing about the bathtub situation and dismissed the roach by saying she “only saw one” in the picture, as if that was acceptable.
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酒店回复: Thank you for taking the time to write a review. Your feedback is very important to us. I want to apologize for the casual response from the staff. This is not up to our standard and your concerns will be addressed. Thank you again for the detailed review.
5.0分
家庭亲子
What I’d like most is the Free Laundry for their guests. I was able to wash our clothes before we left.
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酒店回复: Thank you so much for sharing your kind words! We're really glad you enjoyed the free laundry — it's such a helpful convenience, especially before heading home. It means a lot to know it made your stay a little easier. We hope to welcome you back again soon for another comfortable and relaxing visit!
4.0分
其他
The room and staff were excellent. The location of the building has an open area parking next to an outlet mall. Security issue possible for your vehicles.
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酒店回复: Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your room and had a positive experience with our staff — your kind words mean a lot to us.We understand your concern regarding the open parking area near the outlet mall. Please allow us to reassure you that this area is considered safe, and we have not experienced any recurring issues related to vehicle security. The location is routinely monitored, and we work closely with local authorities and property management to ensure a secure environment for all our guests.Your peace of mind is important to us, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back soon.Warm regards,
2.0分
家庭亲子
Rooms are Not clean. Bath tub dirty. Tiles and carpet were suspect. Left the hotel after 1 hour in the room. Very disappointed for this hotel brand.
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酒店回复: Thank you for your feedback, and I want to sincerely apologize for the experience you had during your recent visit. We're very sorry to hear about the condition of the room and that it did not meet the standards you expected — nor the standards we aim to uphold.Cleanliness is something we take very seriously, and it's clear we fell short in your case. Please know that we are addressing this immediately with our housekeeping and maintenance teams to ensure that such issues are corrected and prevented moving forward.We understand your disappointment and regret that we did not provide the quality stay you expected from our brand. If you're open to it, we’d appreciate the opportunity to speak with you directly and make this right.Thank you again for bringing this to our attention.Warm regards,
4.0分
其他
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Unprofessional
It was a great stay minus I booked a one bedroom and got a studio the persoat the desk stated some one called me to notify me that was not available any more… but I don’t know how if I booked months in advance it should of been available I just got a call stated if I was still coming…after I paid for the one bedroom very upsetting. When needed fresh towels we had to take the dirty towels to them they didn’t provide anything to put them in , that’s disgusting. We got new towels by asking the front office and she would hand them to us.
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酒店回复: Thank you for your 8 out of 10 review and for sharing your most recent experience with us.We’re glad to hear that overall, you had a great stay, but we truly regret the inconvenience caused by the room type change. Due to an unexpected overbooking of our one-bedroom suites, we made a courtesy call-in advance to notify you of the change to a studio. We understand how frustrating this must have been—especially since your reservation was made well in advance—and we sincerely apologize for the disruption.Regarding the linen exchange, as we are an extended stay suite hotel, we provide housekeeping service once a week. However, we are always happy to offer a towel or linen exchange upon request. Typically, guests use the clean, clear trash bags provided in each suite to bring down soiled linens. We apologize if this wasn’t clearly communicated and appreciate you bringing it to our attention so we can improve the clarity of our guest information.We value your feedback and your business, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.
3.0分
其他
The rooms were clean, but they smelled. One of them had a portable ozone machine on the table
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you found the rooms clean, but we’re sorry to learn that there was an unpleasant odor during your stay.The portable ozone machine you noticed is part of our efforts to maintain a fresh and healthy environment, but we understand that the scent may have been bothersome. We appreciate you bringing this to our attention, and we’ll review how we can improve this process to make our guests more comfortable.We hope to have the opportunity to welcome you back and provide an even better experience.Warm regards,
5.0分
其他
Great front desk staff
Hotel room was nice. Service from Chloe and Jasmine where top
Tier.
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酒店回复: Thank you so much for the perfect 10 out of 10 rating! We’re absolutely delighted to hear that you had such a great experience during your stay.Your kind words about our front desk team truly mean a lot, and we’re especially happy to hear that Chloe and Jasmine delivered top-tier service. We’ll be sure to pass along your compliments — they’ll be thrilled to know they made such a positive impression.We truly appreciate your support and look forward to welcoming you back for another exceptional stay!Warm regards
3.0分
情侣出游
Enterence area and outside area not well maintained.
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酒店回复: Thank you for taking the time to write a review. I apologize for your experience, this is not our standard. We hope to have the opportunity to serve you again in the future.
4.0分
其他
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The stay was good. The facility was clean. The comfort of the bed was not great at all. Towels were clean but old with spots in them. That’s not a good look on white linen. I booked a king bed but I was told the third party requested that I be put in a room with two queen beds. That was disappointing. Overall stay was ok.
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酒店回复: Thank you, LaFreda, for taking the time to review our property. I do apologize, we don't have king beds, our singles are Queens.
他们没有可用的笔记
booked this hotel through *******, which showed an 8.6 rating, but after staying here, I discovered that the more accurate rating is closer to the 4.1 I later saw online.
The issues started immediately. The first night, the TV didn’t work at all, and the bathtub was taped up inside—something the staff was already aware of but had not disclosed before my stay. As we were packing to leave, we spotted a roach in the room. I took pictures and brought them to the front desk. The receptionist’s response was shockingly casual—she acknowledged knowing about the bathtub situation and dismissed the roach by saying she “only saw one” in the picture, as if that was acceptable.
What I’d like most is the Free Laundry for their guests. I was able to wash our clothes before we left.
The room and staff were excellent. The location of the building has an open area parking next to an outlet mall. Security issue possible for your vehicles.
Rooms are Not clean. Bath tub dirty. Tiles and carpet were suspect. Left the hotel after 1 hour in the room. Very disappointed for this hotel brand.
Unprofessional
It was a great stay minus I booked a one bedroom and got a studio the persoat the desk stated some one called me to notify me that was not available any more… but I don’t know how if I booked months in advance it should of been available I just got a call stated if I was still coming…after I paid for the one bedroom very upsetting. When needed fresh towels we had to take the dirty towels to them they didn’t provide anything to put them in , that’s disgusting. We got new towels by asking the front office and she would hand them to us.
The rooms were clean, but they smelled. One of them had a portable ozone machine on the table
Great front desk staff
Hotel room was nice. Service from Chloe and Jasmine where top
Tier.
Enterence area and outside area not well maintained.
The stay was good. The facility was clean. The comfort of the bed was not great at all. Towels were clean but old with spots in them. That’s not a good look on white linen. I booked a king bed but I was told the third party requested that I be put in a room with two queen beds. That was disappointing. Overall stay was ok.