酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
4.0分
家庭亲子
原文
翻译提供方：Google
我们一直很喜欢智选假日酒店。
这次泳池关闭了，我们那层楼的制冰机坏了，停车场周围到处都是施工锥。
还会再住的。只是这次我们有点失望。
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments
3.0分
其他
原文
翻译提供方：Google
所以这是一个步行到餐厅和电影院的绝佳位置，而且它也位于这些地方的中心
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
3.0分
其他
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Each time I used my key I had to have it reset. I was on ghe 4th floor and had to go back downstairs to have my key reset every time during my stay.
The bathroom ceiling leaked a yellow brown liquid onto the floor, towels, clothes, toilet seat that looked like urine but was drainage from the ceiling.
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酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments
1.0分
其他
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I usually pick Holiday Inn express over other options. They are generally clean and comfortable. This room felt cramped, our door didn’t shut tight so light came through at night, the ice machine wasn’t somewhere out of the way, it was right outside our door. There was something sticky on the floor, and to top it off, the air didn’t work causing the room to get quite stuffy. Luckily the window opened a little but it was freezing the kids out so we had to shut it. Not my best night to say the least.
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酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments
我们提前预订了房间，入住时才发现电梯坏了。尽管如此，前台还是给我们安排了四楼的房间。我70岁的母亲竟然要自己搬行李上楼——这简直令人无法接受。在她坚持不懈的努力下，我们才被安排到了二楼的房间。
这家酒店显然需要翻新。油漆磨损，设备陈旧——而且这是我们见过的第一家在楼层安装出口标志的酒店。虽然这样做可能是为了在火灾发生时方便看到烟雾，但这也清楚地表明了这栋建筑的老化程度。
优点：
房间干净安静。
缺点：
沟通不畅，缺乏同理心，总体感觉好像没有考虑到有特殊需求的客人。
客户服务不错，但房间需要改进
空调坏了。我们整个周末都热得不行，虽然还没到夏天。我们第一个房间的电视和恒温器完全不工作。一开始我没在意，以为房间非常热，但应该没问题。结果洗完澡后，我发现淋浴间不出水。
前台服务员非常乐于助人，帮我们换了另一个房间。这个房间的电视和恒温器都能用，但房间温度没有低于78华氏度（约24摄氏度）。房间非常热。淋浴还可以。
总的来说，由于房间温度的原因，舒适度不太好。虽然我们大部分时间都不在家，但睡在里面肯定不舒服。我通常觉得冷，但整个旅程我都觉得很热。
住宿舒适！
房间干净舒适。服务友好。建议退房前不要关闭房间钥匙，这样我们就可以把行李搬进车里。非常不方便！
我们一直很喜欢智选假日酒店。
这次泳池关闭了，我们那层楼的制冰机坏了，停车场周围到处都是施工锥。
还会再住的。只是这次我们有点失望。
安全带
房间很干净。淋浴间比较难用，要用把手才能打开和关闭水，我得帮我老公开开关，他晚上都挺费劲的。淋浴间的地板也很滑。
地理位置非常便利。酒店翻新了。早餐还可以。我们确实用完了热水。入住时大堂很暗，这很奇怪。但总的来说，这是一次不错的住宿体验。
所以这是一个步行到餐厅和电影院的绝佳位置，而且它也位于这些地方的中心
好的
Each time I used my key I had to have it reset. I was on ghe 4th floor and had to go back downstairs to have my key reset every time during my stay.
The bathroom ceiling leaked a yellow brown liquid onto the floor, towels, clothes, toilet seat that looked like urine but was drainage from the ceiling.
I usually pick Holiday Inn express over other options. They are generally clean and comfortable. This room felt cramped, our door didn’t shut tight so light came through at night, the ice machine wasn’t somewhere out of the way, it was right outside our door. There was something sticky on the floor, and to top it off, the air didn’t work causing the room to get quite stuffy. Luckily the window opened a little but it was freezing the kids out so we had to shut it. Not my best night to say the least.