Do not stay here unless you are prepared to fight for your money weeks after you leave. This property has a systemic "glitch" where they capture your $100 incidental deposit as a finalized sale days after you check out, then refuse to return it. I checked out on 10/25 with a $0 balance folio. On 10/27, the hotel successfully captured and posted a $100 charge to my card. When confronted, management provided a receipt from 10/25 claiming the funds were "released." A receipt from the 25th cannot account for a charge that was taken on the 27th. They are "releasing" holds on the wrong cards while keeping the cash they took from the check-in cards. I filed a complaints with the BBB and state of VA. Hotel management will not respond to emails or phone calls. Avoid avoid avoid!
1.0分
其他
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Made a reservation online with a card. Requested to pay in cash upon arrival, was required to pay a $100 deposit in addition to the room rate. Checked out next morning, no one available at the desk. Waited several minutes. Called from my cell phone. No one ever showed up. Ended up having to leave for an appointment without my cash deposit. To date, I have called several times requesting my deposit and no one has bothered to call back. Room was also dirty, bathtub had dirt in it. Breakfast was ok. Would not recommend. Other nicer hotels in area.
1.0分
其他
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We are seniors and i assure you that this is all true. After looking at the photos of this hotel, We made a reservation with Choice Hotel Whete we ate Gold Members. We travel a lot. But after looking at reviews on several websites we were concerned. We had 1 day to be able to cancel. Complaints included: no one at front desk, cold pool, bugs, lack of towels, hot tub and elevator not working. So I tried for over 5 hours to call them to clarify the complaints - in hopes they would assure me that repairs had been made. I finally called corporate to make sure they were in business. They gave me the email for manager. I emailed and continued to try to get someone to answer phone in case we decided to cx. When the lady finally answered the phone I told her my concerns about what we had read. # 1 being the lack of someone at front desk. She told me they were busy doing housekeeping and other things. I asked her if the elevator and hot tub were working. I asked her the temperature of the pool [80 degrees ! Which does not meet arthritis foundation], I asked if they had eggs, Sausage, or waffles for breakfast ( no eggs or sausage). She became very agitated at my questions and that I was keeping her too long. She said, I will cx your reservation. I told her I didn't want to. She said it again, I'll cx it for you. I told her I know how to cx if i decide to. I just want you to assure me that the complaints were not true or had been addressed. She then said, " I cx'd your reservation. You should stay home. I' m done talking to you and I'm hanging up" And she hung up. I immediately called corporate back and filed a formal complaint and that this women should not be in the hospitality business. We told corporate to put us back at Quality Inn in Christiansburg where the staff were very nice, always available, clean, heated pool, nice breakfast. We ate at Sharkeys. Great 🍔 and Daily specials.
5.0分
其他
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This is an understated traditional and elegant hotel. We were incredibly well received on very short notice. Breakfast was a nice selection of toast, bagels, waffles or cereal with actual dairy products. The eating area has a country kitchen restaurant feel. Mike was an exceptional host at checkout. Clean. Well maintained. Excellent value.
3.0分
朋友出游
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We've stayed here before. For 1 night, it's perfectly fine, and that's all we needed. Overall, the hotel does need an upgrade. Beds were quite comfy, and bathrooms were clean. Had a few minor issues here and there, but staff was always friendly and helpful. In fact, the staff was the best part - very nice!
弗吉尼亚州 MS 联盟举办了 MS 三月宣传周末活动。在我看来，从业主到员工都竭尽全力让我们的周末过得尽可能愉快。他们轻松地接待了我们一大群与会者，并解决了我们的任何疑虑。（在合理范围内）房间干净舒适，从房间到走廊再到会议空间，光线充足。我会向朋友和家人推荐这家酒店，并计划将来再来
床是这家酒店最好的部分，但它们很容易从床架上滑落！我不是那种吹毛求疵的评论者，但这家酒店需要进行重大更新。钥匙卡无法使用，窗帘上有洞，我们房间里没有阅读灯，USB 端口无法使用，我们冰箱的冰柜结冰，进门时的灯不亮。他们还需要在房间里增加更多插座！
这家酒店最近从 Best Western 改成了 Quality Inn。我不知道这是否意味着他们会进行一些翻新，但这个地方确实需要一些更新。大厅很脏，油漆有些地方磨损了。房间很好——床很舒服，很干净，等等。早餐供应有点少，但我们反正没有享用。总而言之，酒店还不错，但可以稍微修整一下。
这家酒店不值得花钱入住，也不值得冒风险。这无疑是我作为酒店业消费者所经历的最糟糕的体验，我真希望给它打不到一星。几个月前，一场火灾过后，我和我的家人被安置在那里。我们住的二楼没有空调，光线昏暗，还有霉味。制冰机无限期地处于故障状态。房间看起来和闻起来好像多年没有打扫或更新过。浴缸里有霉菌和肥皂浮渣，地毯很粘，墙壁很脏，油漆剥落，天花板上有小洞，床头板上有手印和残留物，家具正在散架，空调很脏、很吵，而且不能正常工作，马桶座圈上有香烟烫伤的痕迹。浴室通风设备很脏、堵塞，而且无法使用。室内游泳池浑浊不堪，儿童游泳池里满是杂物，热水浴缸不热，没有通风设备，热得让人无法忍受，游泳池光线昏暗，所有的滑动玻璃门都破损严重，无法使用，残疾人专用泳池椅也完全坏了。几个孩子赤脚走在粗糙的甲板上，脚趾都流血了。洗衣设施脏得吓人，闷热难耐。自动售货机里有很多高价和过期的物品。最糟糕的是，在我们入住大约一个月后，业主未经授权，毫无征兆地从我们的卡上盗刷了一笔费用，也没有试图联系我们，让我们不知道为什么在因房屋火灾而流离失所后，还要在我们住宿费用的基础上额外收取大约 650 美元！经过一番研究、询问和阅读我能找到的每一条评论后，我发现这种情况似乎已经发生过很多次了。许多以前的客人抱怨说，他们入住后不久就被突然收取了一大笔费用，而且未经授权。似乎大多数情况都是为了收回预先存在的损失，而这家酒店就有很多这样的损失。这家酒店还存在臭虫和其他害虫的长期问题，这是有据可查的。其中一位老板在处理客人的（合理）担忧时也咄咄逼人、喜欢争论，而且非常不专业。请注意，这家酒店维护不善，存在潜在危险，以欺诈而闻名，不值得与之做生意。我希望我的家人从来没有踏进过这栋楼。
这是一个有趣而放松的地方，适合与家人一起入住。工作人员非常专业，这个地方干净整洁，靠近市中心。价格无与伦比。我强烈推荐这个地方给我的朋友和家人。
Do not stay here unless you are prepared to fight for your money weeks after you leave. This property has a systemic "glitch" where they capture your $100 incidental deposit as a finalized sale days after you check out, then refuse to return it. I checked out on 10/25 with a $0 balance folio. On 10/27, the hotel successfully captured and posted a $100 charge to my card. When confronted, management provided a receipt from 10/25 claiming the funds were "released." A receipt from the 25th cannot account for a charge that was taken on the 27th. They are "releasing" holds on the wrong cards while keeping the cash they took from the check-in cards. I filed a complaints with the BBB and state of VA. Hotel management will not respond to emails or phone calls. Avoid avoid avoid!
Made a reservation online with a card. Requested to pay in cash upon arrival, was required to pay a $100 deposit in addition to the room rate. Checked out next morning, no one available at the desk. Waited several minutes. Called from my cell phone. No one ever showed up. Ended up having to leave for an appointment without my cash deposit. To date, I have called several times requesting my deposit and no one has bothered to call back. Room was also dirty, bathtub had dirt in it. Breakfast was ok. Would not recommend. Other nicer hotels in area.
We are seniors and i assure you that this is all true. After looking at the photos of this hotel, We made a reservation with Choice Hotel Whete we ate Gold Members. We travel a lot. But after looking at reviews on several websites we were concerned. We had 1 day to be able to cancel. Complaints included: no one at front desk, cold pool, bugs, lack of towels, hot tub and elevator not working. So I tried for over 5 hours to call them to clarify the complaints - in hopes they would assure me that repairs had been made. I finally called corporate to make sure they were in business. They gave me the email for manager. I emailed and continued to try to get someone to answer phone in case we decided to cx. When the lady finally answered the phone I told her my concerns about what we had read. # 1 being the lack of someone at front desk. She told me they were busy doing housekeeping and other things. I asked her if the elevator and hot tub were working. I asked her the temperature of the pool [80 degrees ! Which does not meet arthritis foundation], I asked if they had eggs, Sausage, or waffles for breakfast ( no eggs or sausage). She became very agitated at my questions and that I was keeping her too long. She said, I will cx your reservation. I told her I didn't want to. She said it again, I'll cx it for you. I told her I know how to cx if i decide to. I just want you to assure me that the complaints were not true or had been addressed. She then said, " I cx'd your reservation. You should stay home. I' m done talking to you and I'm hanging up" And she hung up. I immediately called corporate back and filed a formal complaint and that this women should not be in the hospitality business. We told corporate to put us back at Quality Inn in Christiansburg where the staff were very nice, always available, clean, heated pool, nice breakfast. We ate at Sharkeys. Great 🍔 and Daily specials.
This is an understated traditional and elegant hotel. We were incredibly well received on very short notice. Breakfast was a nice selection of toast, bagels, waffles or cereal with actual dairy products. The eating area has a country kitchen restaurant feel. Mike was an exceptional host at checkout. Clean. Well maintained. Excellent value.
We've stayed here before. For 1 night, it's perfectly fine, and that's all we needed. Overall, the hotel does need an upgrade. Beds were quite comfy, and bathrooms were clean. Had a few minor issues here and there, but staff was always friendly and helpful. In fact, the staff was the best part - very nice!