这家酒店最近从 Best Western 改成了 Quality Inn。我不知道这是否意味着他们会进行一些翻新，但这个地方确实需要一些更新。大厅很脏，油漆有些地方磨损了。房间很好——床很舒服，很干净，等等。早餐供应有点少，但我们反正没有享用。总而言之，酒店还不错，但可以稍微修整一下。
1.0分
其他
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Froze to death Nobody to help literally asked how I got the number when I booked online Seriously stayed in my car most the night Not worth what I paid Dirty To beat all Never again
1.0分
其他
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Do not stay here unless you are prepared to fight for your money weeks after you leave. This property has a systemic "glitch" where they capture your $100 incidental deposit as a finalized sale days after you check out, then refuse to return it. I checked out on 10/25 with a $0 balance folio. On 10/27, the hotel successfully captured and posted a $100 charge to my card. When confronted, management provided a receipt from 10/25 claiming the funds were "released." A receipt from the 25th cannot account for a charge that was taken on the 27th. They are "releasing" holds on the wrong cards while keeping the cash they took from the check-in cards. I filed a complaints with the BBB and state of VA. Hotel management will not respond to emails or phone calls. Avoid avoid avoid!
1.0分
其他
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Made a reservation online with a card. Requested to pay in cash upon arrival, was required to pay a $100 deposit in addition to the room rate. Checked out next morning, no one available at the desk. Waited several minutes. Called from my cell phone. No one ever showed up. Ended up having to leave for an appointment without my cash deposit. To date, I have called several times requesting my deposit and no one has bothered to call back. Room was also dirty, bathtub had dirt in it. Breakfast was ok. Would not recommend. Other nicer hotels in area.
1.0分
其他
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We are seniors and i assure you that this is all true. After looking at the photos of this hotel, We made a reservation with Choice Hotel Whete we ate Gold Members. We travel a lot. But after looking at reviews on several websites we were concerned. We had 1 day to be able to cancel. Complaints included: no one at front desk, cold pool, bugs, lack of towels, hot tub and elevator not working. So I tried for over 5 hours to call them to clarify the complaints - in hopes they would assure me that repairs had been made. I finally called corporate to make sure they were in business. They gave me the email for manager. I emailed and continued to try to get someone to answer phone in case we decided to cx. When the lady finally answered the phone I told her my concerns about what we had read. # 1 being the lack of someone at front desk. She told me they were busy doing housekeeping and other things. I asked her if the elevator and hot tub were working. I asked her the temperature of the pool [80 degrees ! Which does not meet arthritis foundation], I asked if they had eggs, Sausage, or waffles for breakfast ( no eggs or sausage). She became very agitated at my questions and that I was keeping her too long. She said, I will cx your reservation. I told her I didn't want to. She said it again, I'll cx it for you. I told her I know how to cx if i decide to. I just want you to assure me that the complaints were not true or had been addressed. She then said, " I cx'd your reservation. You should stay home. I' m done talking to you and I'm hanging up" And she hung up. I immediately called corporate back and filed a formal complaint and that this women should not be in the hospitality business. We told corporate to put us back at Quality Inn in Christiansburg where the staff were very nice, always available, clean, heated pool, nice breakfast. We ate at Sharkeys. Great 🍔 and Daily specials.
5.0分
其他
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This is an understated traditional and elegant hotel. We were incredibly well received on very short notice. Breakfast was a nice selection of toast, bagels, waffles or cereal with actual dairy products. The eating area has a country kitchen restaurant feel. Mike was an exceptional host at checkout. Clean. Well maintained. Excellent value.
3.0分
朋友出游
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We've stayed here before. For 1 night, it's perfectly fine, and that's all we needed. Overall, the hotel does need an upgrade. Beds were quite comfy, and bathrooms were clean. Had a few minor issues here and there, but staff was always friendly and helpful. In fact, the staff was the best part - very nice!
1.0分
其他
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The hotel service was terrible. We waited for 10-15 minutes for the girl at the desk to show up to check us in. We had no towels. They charged my wife’s credit card 5 times and when she finally got someone to answer the phone after several attempts,they said they were charging us for stealing the towels that were never in the room. I would definitely not recommend this hotel because the hotel wasn’t very nice, the service was awful and the fact of being accused of being a thief.
弗吉尼亚州 MS 联盟举办了 MS 三月宣传周末活动。在我看来，从业主到员工都竭尽全力让我们的周末过得尽可能愉快。他们轻松地接待了我们一大群与会者，并解决了我们的任何疑虑。（在合理范围内）房间干净舒适，从房间到走廊再到会议空间，光线充足。我会向朋友和家人推荐这家酒店，并计划将来再来
床是这家酒店最好的部分，但它们很容易从床架上滑落！我不是那种吹毛求疵的评论者，但这家酒店需要进行重大更新。钥匙卡无法使用，窗帘上有洞，我们房间里没有阅读灯，USB 端口无法使用，我们冰箱的冰柜结冰，进门时的灯不亮。他们还需要在房间里增加更多插座！
这家酒店最近从 Best Western 改成了 Quality Inn。我不知道这是否意味着他们会进行一些翻新，但这个地方确实需要一些更新。大厅很脏，油漆有些地方磨损了。房间很好——床很舒服，很干净，等等。早餐供应有点少，但我们反正没有享用。总而言之，酒店还不错，但可以稍微修整一下。
Froze to death Nobody to help literally asked how I got the number when I booked online Seriously stayed in my car most the night Not worth what I paid Dirty To beat all Never again
Do not stay here unless you are prepared to fight for your money weeks after you leave. This property has a systemic "glitch" where they capture your $100 incidental deposit as a finalized sale days after you check out, then refuse to return it. I checked out on 10/25 with a $0 balance folio. On 10/27, the hotel successfully captured and posted a $100 charge to my card. When confronted, management provided a receipt from 10/25 claiming the funds were "released." A receipt from the 25th cannot account for a charge that was taken on the 27th. They are "releasing" holds on the wrong cards while keeping the cash they took from the check-in cards. I filed a complaints with the BBB and state of VA. Hotel management will not respond to emails or phone calls. Avoid avoid avoid!
Made a reservation online with a card. Requested to pay in cash upon arrival, was required to pay a $100 deposit in addition to the room rate. Checked out next morning, no one available at the desk. Waited several minutes. Called from my cell phone. No one ever showed up. Ended up having to leave for an appointment without my cash deposit. To date, I have called several times requesting my deposit and no one has bothered to call back. Room was also dirty, bathtub had dirt in it. Breakfast was ok. Would not recommend. Other nicer hotels in area.
We are seniors and i assure you that this is all true. After looking at the photos of this hotel, We made a reservation with Choice Hotel Whete we ate Gold Members. We travel a lot. But after looking at reviews on several websites we were concerned. We had 1 day to be able to cancel. Complaints included: no one at front desk, cold pool, bugs, lack of towels, hot tub and elevator not working. So I tried for over 5 hours to call them to clarify the complaints - in hopes they would assure me that repairs had been made. I finally called corporate to make sure they were in business. They gave me the email for manager. I emailed and continued to try to get someone to answer phone in case we decided to cx. When the lady finally answered the phone I told her my concerns about what we had read. # 1 being the lack of someone at front desk. She told me they were busy doing housekeeping and other things. I asked her if the elevator and hot tub were working. I asked her the temperature of the pool [80 degrees ! Which does not meet arthritis foundation], I asked if they had eggs, Sausage, or waffles for breakfast ( no eggs or sausage). She became very agitated at my questions and that I was keeping her too long. She said, I will cx your reservation. I told her I didn't want to. She said it again, I'll cx it for you. I told her I know how to cx if i decide to. I just want you to assure me that the complaints were not true or had been addressed. She then said, " I cx'd your reservation. You should stay home. I' m done talking to you and I'm hanging up" And she hung up. I immediately called corporate back and filed a formal complaint and that this women should not be in the hospitality business. We told corporate to put us back at Quality Inn in Christiansburg where the staff were very nice, always available, clean, heated pool, nice breakfast. We ate at Sharkeys. Great 🍔 and Daily specials.
This is an understated traditional and elegant hotel. We were incredibly well received on very short notice. Breakfast was a nice selection of toast, bagels, waffles or cereal with actual dairy products. The eating area has a country kitchen restaurant feel. Mike was an exceptional host at checkout. Clean. Well maintained. Excellent value.
We've stayed here before. For 1 night, it's perfectly fine, and that's all we needed. Overall, the hotel does need an upgrade. Beds were quite comfy, and bathrooms were clean. Had a few minor issues here and there, but staff was always friendly and helpful. In fact, the staff was the best part - very nice!
The hotel service was terrible. We waited for 10-15 minutes for the girl at the desk to show up to check us in. We had no towels. They charged my wife’s credit card 5 times and when she finally got someone to answer the phone after several attempts,they said they were charging us for stealing the towels that were never in the room. I would definitely not recommend this hotel because the hotel wasn’t very nice, the service was awful and the fact of being accused of being a thief.