Yes staff always nice but shower had to forcefully turn knob for hot water! Toilet pressure also very weak.
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酒店回复: Thank you for staying with us and taking the time to review your experience. We regret the issues you encountered with your bathroom amenities and apologize for the inconvenience. Needless to say, our team is actively addressing the matter to ensure its prompt resolution. On the other hand, we value your appreciation for our team. We are grateful for your feedback and hope to welcome you back for a stay that properly reflects the quality we provide.
5.0分
其他
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The accommodation that was given to my entire family. We had a group of six family members on the 5th floor and one on the 2nd floor.
We were able to organize and plan my father's funeral arrangements based on the arrangements by the hotel front desk receptionist.
Overall, the cleaning staff was able to keep fresh linen and towels readily available upon our request.
This was my second visit within a couple of months, and my family was pleased with hotel.
Stephanie
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酒店回复: Thank you for staying with us at DoubleTree by Hilton Hotel Charlottesville, and for sharing your kind words. We’re grateful that our comfortable setting and caring hospitality brought a bit of ease to what we know was a challenging time for you and your family. Your review truly means a lot to us, and it would be our honor to welcome you back again anytime.
4.0分
其他
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Room was very clean, employees were extremely polite. I was charged an extra $50 per night incidental fee , that was not listed anywhere by the hotel or *******.
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酒店回复: Thank you for being our guest and sharing this feedback. We are glad to hear the clean room and friendly service helped make your stay enjoyable. We also appreciate your mentioning the incidental fee. These deposits are common at many hotels, but we understand how helpful it is for guests to have that information clearly noted when booking. Your comments will be shared with the team as we are continually working to improve. Thank you again for taking the time to share your thoughts, and we look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville for another great stay.
4.0分
其他
Room was clean, but needed some updating.
We did another bar area and the wonderful bartender. Didn’t get her name , but she was working Friday night
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酒店回复: Thank you for sharing your review with us. We’re glad our rooms felt comfortable for your stay, and it’s terrific that your evening at the bar was such a highlight. We appreciated having you with us and look forward to welcoming you back for an even more exceptional visit next time.
3.0分
朋友出游
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Staff was rude, nobody was at the front desk at times it was hard to reach someone when at the front deskroom walls are dirty, and there are a lot of gnats flying around and coming out of the sink. A bag of chips cost nine dollars apparently
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酒店回复: Thank you for bringing these concerns to our attention. We sincerely apologize for not meeting your expectations. What you've described regarding our service and accommodations is not a typical experience, and your comments will be addressed immediately to ensure we provide a clean and welcoming environment for our guests. We regret that you did not enjoy your stay and would like another chance to change your perceptions.
房间设施完善整洁，入住和退房手续快捷方便，周边环境安静优美。
位置比较清净，不过就在主路不远。酒店对面就是Sam店。早餐服务不错
噪音有点大，其他都还好。
酒店不错。不过可以再干净一点。灯的开关很脏，房间里也有灰尘。卫生间有些地方还有污垢堆积。但话说回来，它还是比这个区域的其他酒店要干净。工作人员总是很友善，乐于助人。
这家酒店有点老旧了。我们的房间有霉味。我女儿过敏了。前台工作人员很热情，但酒店比较老旧，需要升级改造。
Yes staff always nice but shower had to forcefully turn knob for hot water! Toilet pressure also very weak.
The accommodation that was given to my entire family. We had a group of six family members on the 5th floor and one on the 2nd floor.
We were able to organize and plan my father's funeral arrangements based on the arrangements by the hotel front desk receptionist.
Overall, the cleaning staff was able to keep fresh linen and towels readily available upon our request.
This was my second visit within a couple of months, and my family was pleased with hotel.
Stephanie
Room was very clean, employees were extremely polite. I was charged an extra $50 per night incidental fee , that was not listed anywhere by the hotel or *******.
Room was clean, but needed some updating.
We did another bar area and the wonderful bartender. Didn’t get her name , but she was working Friday night
Staff was rude, nobody was at the front desk at times it was hard to reach someone when at the front deskroom walls are dirty, and there are a lot of gnats flying around and coming out of the sink. A bag of chips cost nine dollars apparently