酒店回复: Dear Beata,We appreciated the opportunity to host your trip to Charlottesville. Thank you for complimenting our front desk team on their service. However, we're sorry you noticed an odor in your room. We work hard to keep our accommodations fresh and clean, and this issue will be remedied. Please consider joining us again for a better stay in the future.
1.0分
情侣出游
原文
翻译提供方：Google
看来他们在大堂投入了不少精力，却完全忽略了房间。我非常失望。前台的工作人员也没什么帮助。
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酒店回复: Thank you for sharing your thoughts on your recent visit. While it is pleasing to know the lobby design left a positive impression, it is disappointing to hear that the same level of care was not reflected in the rooms. Your comments regarding the service at the front desk are also appreciated, as attentive and helpful interactions are an essential part of the experience. These observations will be reviewed so that improvements can be made, and we hope there may be an opportunity to welcome you back for a stay where both the accommodations and service reflect the same level of care as the shared spaces.Sincerely,Michael SandercockGeneral Manager
1.0分
其他
原文
翻译提供方：Google
这家酒店脏得要命，房间脏得令人作呕，简直就是一家名叫“双树”的汉普顿酒店。
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your experience left you with such a negative impression. Cleanliness and comfort are top priorities for us, and we regret that this was not reflected during your stay. We hope you might allow us another opportunity in the future to provide you with a much-improved visit.Sincerely,Michael Sandercock General Manager
2.0分
商务出差
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I stayed at this property the night before a conference. The hotel is right in the flight path of the airport. Charlottesville airport is not busy, but the walls of this hotel are paper thin and you hear everything. The planes, the neighbor sneezing, the other neighbor listening to Justin Beiber. And the toilet kept making a weird glugging sound anytime a room in the vicinity flushed their toilet (yes, we could hear it)
The facilities were also not well cleaned. The carpeting had debris in it, and the sink faucet had someone’s toothbrush spit still on it. There was also loose hairs on the bathroom floor that were not ours.
For the conference, the hotel provided breakfast and lunch, which was great. To add breakfast to our reservation it was an additional $41 a night.
The conference facilities were very dated, the plugs were minimal for charging computers and many of the outlets were taped over or cracked and looked unsafe to use. The carpets in the conference rooms were also disgusting.
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酒店回复: Dear Lyndsey,Thank you for sharing your valuable feedback with us. We genuinely regret to hear that certain aspects of your stay fell short of your expectations. Your insights play a crucial role in helping us identify areas for improvement, and we are committed to acting on them. On a positive note, we’re thrilled to know that you enjoyed the breakfast and lunch offerings at the conference. We sincerely appreciate your review and are eager to welcome you back for an enhanced stay, one that meets and exceeds your expectations.
3.0分
商务出差
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Our room was not as clean as I would like. Dirt build up in the corners of the bathroom, broken toilet paper holder, gross coffee pods left in the coffee maker from a different guest and some strange plumbing issue in room 418. The sink gurgled over and over. Loud enough to wake me.
I wasn’t impressed. The hotel itself seemed fairly well appointed but our room clearly missed the mark.
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酒店回复: Dear Andrea,Thank you for your review. We're disappointed to learn your room was in a substandard state, and we sincerely apologize. We'll be addressing this with our maintenance and housekeeping teams to ensure our rooms are fresh and fully prepared for our guests. We hope you'll consider giving us another opportunity to provide you with the stay you deserve when you're back in town.
1.0分
其他
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The comforter on the bed had literal MOLD in/on it.. The staff tried to stay it may be the feathers inside of the comforter.... it was absolutely not the feathers. you can see the mold when you held the comforter up with the light on the other side of it. We went to get into bed at 1 am and ended up leaving and driving 3 hours back home because we were so disgusted. Will never stay here again
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酒店回复: Dear Brandon,What you've described does not reflect the typical experience of our guests. We sincerely apologize and will ensure this is addressed promptly. We hope to have the opportunity to welcome you back for the seamless stay you expected.
房间设施完善整洁，入住和退房手续快捷方便，周边环境安静优美。
位置比较清净，不过就在主路不远。酒店对面就是Sam店。早餐服务不错
经常住这里，非常安静，很不错
酒店不错。不过可以再干净一点。灯的开关很脏，房间里也有灰尘。卫生间有些地方还有污垢堆积。但话说回来，它还是比这个区域的其他酒店要干净。工作人员总是很友善，乐于助人。
这家酒店有点老旧了。我们的房间有霉味。我女儿过敏了。前台工作人员很热情，但酒店比较老旧，需要升级改造。
看来他们在大堂投入了不少精力，却完全忽略了房间。我非常失望。前台的工作人员也没什么帮助。
这家酒店脏得要命，房间脏得令人作呕，简直就是一家名叫“双树”的汉普顿酒店。
I stayed at this property the night before a conference. The hotel is right in the flight path of the airport. Charlottesville airport is not busy, but the walls of this hotel are paper thin and you hear everything. The planes, the neighbor sneezing, the other neighbor listening to Justin Beiber. And the toilet kept making a weird glugging sound anytime a room in the vicinity flushed their toilet (yes, we could hear it)
The facilities were also not well cleaned. The carpeting had debris in it, and the sink faucet had someone’s toothbrush spit still on it. There was also loose hairs on the bathroom floor that were not ours.
For the conference, the hotel provided breakfast and lunch, which was great. To add breakfast to our reservation it was an additional $41 a night.
The conference facilities were very dated, the plugs were minimal for charging computers and many of the outlets were taped over or cracked and looked unsafe to use. The carpets in the conference rooms were also disgusting.
Our room was not as clean as I would like. Dirt build up in the corners of the bathroom, broken toilet paper holder, gross coffee pods left in the coffee maker from a different guest and some strange plumbing issue in room 418. The sink gurgled over and over. Loud enough to wake me.
I wasn’t impressed. The hotel itself seemed fairly well appointed but our room clearly missed the mark.
The comforter on the bed had literal MOLD in/on it.. The staff tried to stay it may be the feathers inside of the comforter.... it was absolutely not the feathers. you can see the mold when you held the comforter up with the light on the other side of it. We went to get into bed at 1 am and ended up leaving and driving 3 hours back home because we were so disgusted. Will never stay here again